Senior Reservations Assistant at Intrepid Group

The Position 

Our Reservation teams are an integral part of Intrepid success and as a Senior Reservation Assistant you’ll play a big part in that!  In this role you will be responsible for booking, providing information, advice, and all related services to suppliers, agents, clients, and customers wishing to travel with Intrepid! 

You will work with external booking systems and procedures, Travel Studio, and other internal systems to manage the booking and confirmation with suppliers of all accommodation, transportation and required activities. 

This is a full-time position based in Nairobi, Kenya, we believe vaccines play a critical role in the safe return of travel. To ensure our workplaces are safe, we require proof of Covid-19 vaccination when you work from an Intrepid office, attend company events or travel on trips. For those who can’t provide proof of vaccination or a medical exemption, we may offer the option for remote work. 

Passion for travel is a must-have! & in addition to that, you’ll bring with you: 

1. Diploma level in Tour-related studies 
2. 3+ years experience in a similar role  
3. Strong destination/regional and local travel knowledge 
4. An understanding of and a passion for various styles of travel, including our different brands. 
5. Experience with a reservations system, ticketing and other reservations processes 
6. Strong written and spoken communicate skills in local language and English. 
7. Able to relax and have fun at work with the team and still meet objectives 

You will have excellent organizational skills, attention to detail, with the ability to prioritize and manage own workload, you’ll be responsible, reliable and honest and can work independently and collaboratively with a team and share Intrepid’s core values of integrity, innovation, fun, passion, growth, and responsibility.     

What it’s like to work for Intrepid:  

With over 70 nationalities working with us and a commitment to breaking down barriers, Intrepid supports a culture where people can be themselves. Our team reflects the diversity of our customers and communities we visit, and we encourage applications from people of all backgrounds, including LGBTQI+ people, people living with a disability, people from previously disadvantaged backgrounds, and people from different ethnicities, races, and religions. 

Our employees globally are entitled to:  

• Flexible work policy – Work from home, remote, flex hours -We will work with you to keep a work-life balance  
• Experience Intrepid with a FOC holiday, future holiday discounts with paid travel leave + more 
• Mental Health support services, free confidential counselling through our Employee Assistance Program 
• E-learning, career progression, and internal mobility, we love to see our people succeed and will do our best to support you along the way  
• 20 hours of volunteer leave is available every year to make a difference towards causes that are important to you