Senior User Researcher at Canonical

About the job

The design team at Canonical is looking for a Senior User Researcher, expert in current research practice, with interests in technology and innovation.

In this role you will:

• Shape requirements, by conducting research with target users, audiences and stakeholders from the business, to identify and document user needs
• Uncover the goals, motivations, and mental models of our diverse, technical users
• Validate and help improve existing and proposed user experiences. We continuously improve UX, within agile sprints. Within product-squads you’ll work with designers and front end developers. You’ll collaborate across the organisation with product, engineering and marketing.
• Help teams understand their product’s wider contexts of use
• Synthesise findings from qualitative and qualitative research methods, delivering insights that gain traction in an engineering-led organisation
• Support others to succeed at their own research. Plan, evangelise and implement #ResearchOps tools, to help seed and accelerate research thinking.

You’ll have a passion for understanding how humans navigate complexity, and enjoy bringing a user centred approach to engineering leaders.
Our products are both technical and specialist; you’ll frequently work with domain-experts, across a wide portfolio of products. An appreciation of open source software is relevant.

You should have:

• A user-centred mindset
• Deep experience with facilitating user research
• Experience with the wide range research methods: unmoderated sessions, cardsorts, surveys, AB tests, ethnographic studies, UX heuristics and benchmarking
• Analytical rigour, to turn a lake of data into meaningful, evidenced findings
• Communication and collaboration skills that enable team-members to turn those insights into practical design and product decisions
• The ability to work both tactically, on improvements, and strategically, on the bigger picture
• At 5-7 years relevant experience
• A relevant degree

Desirable :

• A combination of evangelism, stamina and listening-skills, to communicate the value and results of research with relevant stakeholders
• Experience with using remote tools, for completing research globally
• Quantitative skills with analytics, events and flows
• The pragmatism to support others with just-enough-research

We Offer :

• Opportunity to help shape a company and products with strong influence in the open source community
• A fantastic work environment within a team of friendly people with a broad range of skill sets, from UX and visual designers to researchers and engineers
• Opportunity to create work that will potentially be seen by millions of people
• Remote role (EMEA time zone required) with good travel opportunities, predominantly to the US and Europe. Great benefits on offer too.
• Great benefits package