Stan Consulting Group Limited was established in the year 2009, with an objective of providing a wide range of consulting services to our clients. We (SCG Ltd) are NITA Approved trainer (NITA/TRN/805) and IHRM registered trainer (IHRM C00304).
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Greeting customers and directing them to available mechanics.
Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
Approach transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and retail options available
Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
Managing and overseeing the dealership's workflow and schedule.
Calling customers to advise them about service changes or car pick-up times.
Maintaining positive customer relationships to ensure repeat business.
Ensuring all details on services rendered and costs are related to customers and processing their payments.
Liaising with service technicians about parts ordering and ensuring parts are available when needed
Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction
Processes customer payments
Demonstrates extensive knowledge of service department
Perform general office duties, order supplies, file, mail processing distribution and maintain records management database systems.
Service Advisor Skills and Qualifications
Degree/Diploma in Automotive Engineering, Previous Experience in Vehicle Service Department,
Knowledge of Vehicle Parts and Services, Computer Skills, Customer-Facing Skills, Strong
Communication Skills, Team Management, Sales Experience, Enthusiastic Attitude, Self-Motivated
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