Service Adviser – Automotive at Stan Consulting Group Limited

Major Job Activities

• Greeting customers and directing them to available mechanics.
• Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
• Approach transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and retail options available
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
• Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
• Managing and overseeing the dealership's workflow and schedule.
• Calling customers to advise them about service changes or car pick-up times.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• Liaising with service technicians about parts ordering and ensuring parts are available when needed
• Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction
• Processes customer payments
• Demonstrates extensive knowledge of service department
• Perform general office duties, order supplies, file, mail processing distribution and maintain records management database systems.

Service Advisor Skills and Qualifications

• Degree/Diploma in Automotive Engineering, Previous Experience in Vehicle Service Department, 
• Knowledge of Vehicle Parts and Services, Computer Skills, Customer-Facing Skills, Strong 
• Communication Skills, Team Management, Sales Experience, Enthusiastic Attitude, Self-Motivated