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  • Posted: Feb 2, 2021
    Deadline: Feb 9, 2021
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    Safaricom is a leading communications company in Kenya with the widest and strongest coverage. The home of the famous Mobile Money service- M-PESA
    Read more about this company


    Service Availability Engineer (DBA) Contractor


    We are pleased to announce the following Contract Opportunity within Digital IT department in the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

    Reporting to the Manager Service Availability, the  candidate will be responsible for Administration, Performance tuning, Capacity planning, management and 1st line support of ALL Safaricom Enterprise Database (DB) Systems that include DBs for Oracle e-Business Suite (ERP), Business Intelligence (BI) Systems, CRM, Fraud Management, Revenue Assurance, POS, E-Commerce and all other IT database systems. The databases span from Oracle, MySQL, Microsoft SQL, PostgreSQL, Cassandra and Hadoop related database platforms.

    Key Responsibilities

    • Database administration and support lifecycle including backup/recovery automation/and maintenance.
    • Supporting the development, system test, user acceptance, training, and production database environments.
    • Ensure 99.99% availability maintained for all critical databases;
    • Ensure 95% of tickets raised are responded to within the 1st hour of incident reporting.
    • Ensure 95% of tickets raised are responded to within the 1st hour of incident reporting.
    • Ensure 90% of tickets closure is maintained;
    • Identify and implementing Best Practices for Database Administration Liaise with vendor’s i.e. Cisco as 3rd level escalations.
    • Design BCP and HA solutions for critical systems in order to achieve zero downtime during maintenance and failures;
    • Assist Infrastructure, Enterprise Business Unit (EBU) teams and other Technology teams with hardware and support requirements for database administration;
    • Ensure Conformance to security standards for databases and data integrity;
    • Develop retention policies and architecture for all systems, whilst maintaining BCP;
    • Ensure regular reviews on ILM policies conducted;
    • Ensure dimensioning of systems is done periodically based on demand experienced and projected;
    • Ensure optimal performance of all systems maintained conforming to the SLA agreements between business and Quality Assurance.


    • Degree in Computer Science or Technical Related Field;
    • With at least 3 years’ hands on Experience in Managing large and medium databases;
    • Experience in Nosql databases, Mysql and other OpenSource databases platforms
    • Experience in Oracle RAC, Dataguard, RMAN and Engineered systems.
    • Experience in Linux/Unix Operating system.
    • Database Systems Administration Techniques – understanding of DB Performance tuning on various Operating Systems, good troubleshooting skills, Database Migration and ILM techniques
    • Attention to details and analytical thinking.
    • Certifications –OCP, OCE; EXADATA Administration; MSSQL Server Administration; Hadoop Administration; Linux/ UNIX certification.

    Method of Application

    Interested and qualified? Go to Safaricom Kenya on to apply
  • Send your application

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