Service Delivery Coordinator at Jamii Telecommunications

We are looking for a competent Service Delivery Coordinator to join our Service Delivery team. The selected candidate will be liable to coordinate all last mile projects implementation and reporting.

SERVICE DELIVERY COORDINATOR JOB RESPONSIBILITIES

• In charge of Service Delivery end to end External including Internal Customer relationship and communication
• Stakeholder Communication Management including liaison with the signal activation teams and constant customer updates.
• Processing of Installation Incidences, Equipment Recovery Incidences and Relocation incidences, GPON Migration, PM Orders processing, validation, release and confirmation process
• Coordinating with Field Teams Survey and Activation tasks
• Evaluation project Costing in liaison with Sales team and spearheading approvals
• Managing Contractors and Contracting Process on SAP
• Network Equipment Admission into the system
• Building of Functional Location Structure on SAP system.
• Responsible for Installation, Quality Assurance and Control
• Preparation of Project Charters, Gantt Charts for Tenders and Post Tender Awards.
• Change Management Processes- GPON Migration/ Equipment Upgrade
• Attend Service Review and Customer Meetings periodical/ as and when need be.
• Tracking daily activity logs for all Maintenance works across all regions.
• Escalating Issue logs on timely basis to Head of Service Delivery
• Reporting of daily/ weekly/ Monthly deliverables on the KPI Tracker

QUALIFICATIONS FOR THE SERVICE DELIVERY COORDINATOR JOB

• Bachelor’s degree from an accredited university or college in Business Information Technology, Commerce, Business Management, Engineering, or any related field
• Project Management certification or its equivalent (PMP/ Prince2/ Agile/equivalent).
• At least five (5) years’ experience working in Project Management is highly desirable.
• Telecommunications work experience is an added advantage.
• Good communication and interpersonal skills.
• Good Analytical Skills.
• Good negotiations skills