Service Development and Activation Engineer at Safaricom Kenya

Detailed Description 

Reporting to the Manager -Enterprise Service Activation the role holder will be responsible for ensuring quality and speedy deployment of enterprise solutions. The Holder will be responsible for the delivery of the promise of the business outcomes.

Key Responsibilities

• Implement various enterprise solution components in line with designed solution.
• Ensuring that deployed solution meets and exceeds the set quality benchmarks.
• Work closely with the Solution Architect team to develop LLD solution templates.
• Responsible for the technical leadership and quality of the delivered solutions.
• Participate in project management and communication at all stages of deployment.
• Responsible for identifying, establishing, and managing Proof of Concept (POC), Proof of Value and/or Benchmark engagements, in the customer environment.
• Participate in the solution design validation process.
• Responsible for the “as-built” documentation of deployed solutions
• Responsible for the handover deployed solution to the support team to ensure seamless support.
• Continuously work with other teams to streamline internal process to improve service delivery.
• Provide support to the EBU Automation Program by assisting in the development/reviewing of User Requirement Specifications
• Provide inputs in the innovation of the new products and customization of existing products to fit customer business requirement. 
• Participate in innovation to improve delivered products and services and to explore new technologies and their applications in the enterprise space including RFP’s technical evaluations.
• Liaise with other sections/departments in the delivery of services and projects as well as maintain good working relations between the team and all stakeholders.
• Develop reusable customer solution design implementation templates in the form of standard customer deliverables.
• Lead solution design reviews and network requirements for the Low Level Design.
• Continuous research and training to improve speed, effectiveness and quality of deployment.
• Feedback and improvement of designed solutions

Qualifications

• Degree in an Engineering related discipline. Computer Science, Telecoms, IT, Electrical, etc. 
• Over 4 years’ experience in deployment and integration of large enterprise or service provider networks. 
• Network engineering certifications, CCNA, CCNP, Linux, Cloud, Security, IoT. 
• Team Player and Strong relationship building skills. 
• Project Management and collaboration skills. 
• Sound product knowledge of the business’ existing product portfolio
• Quality of deployed solutions e.g. % of the solutions rebound <2%
• Emerging technologies program participation. IOT, Cloud, Cybersecurity.
• Certifications on Enterprise Networking skills, Digital IT entry level programs, AI, Software. etc