Shop Team Leader at Human Capital Synergies Africa Ltd

Our client, a leading telecommunications provider seeks to recruit Shop Team Leaders who will effectively manage all available resources and day to day operations within their assigned Shop in order to maximize retail outlet’s outputs whilst adhering to Company retail outlet policies and procedures.

Reports to:  Shop Manager

Locations: Kisumu, Kakamega & Eldoret

Key Responsibilities

1. Drive the Revenue & Profitability of the Allocated Shop
2. Reports & Sales projections/planning
3. Enforce Store Level SOPs
4. Manage the shop’s look and feel i.e. merchandising consistent with the brand, uniforms and consistency in animation activities inside or outside the shop
   1. Manage balance between consignment stocks and DFP sales with an objective of maximising device sales
   2. Cash management: maintaining accuracy & integrity in cash reconciliations and reporting.
   3. Audit adherence to policies and procedures and take the necessary actions i.e. Team Training, execute stock takes, customer experience surveys
5. Internal & External Stakeholder Engagement
   1. Customer Centricity – drive Customer experience in-store
   2. Identify and provide potential sales leads to the relevant stakeholders in Enterprise or Mobile.
6. People & Performance management within the Shop allocated – Drive a culture of high performance and accountability.

Qualifications- Academic and Professional

1. MUST have a Bachelor’s Degree in Business, Marketing or related field
2. 3 – 5 years’ experience in retail management
3. Knowledge of the geographical locations of choice

Competencies

Technical competencies

1. Product Knowledge
2. Upselling and Cross selling
3. Solution Oriented
4. Customer relationship management
5. ·Marketing skills

Core competencies

1. Customer focus
2. Networking and building partnerships
3. Influencing and negotiating
4. Analytical thinking

Leadership competencies

1. Strategic orientation
2. Business Acumen
3. Results orientation
4. Developing self/other