Site Reliability Engineer at Andela

The Senior Site Reliability Engineer is a technical leadership role responsible for designing, implementing, and maintaining highly available, scalable, and secure infrastructure for banking applications, including Mobile Banking and Internet Banking platforms on on-premise infrastructure. This role leads SRE initiatives, mentors junior engineers, drives continuous improvement in production support, and leads observability strategy using OpenShift, Kubernetes, Prometheus, Grafana, and ELK Stack on on-premise data center infrastructure.

Key Responsibilities

• Design and architect a highly available and scalable OpenShift/Kubernetes infrastructure for banking applications on on-premise servers
• Lead and implement a comprehensive monitoring and observability strategy using Prometheus and Grafana
• Design and oversee centralized logging infrastructure using ELK Stack (Elasticsearch, Logstash, Kibana)
• Lead SRE best practices implementation and adoption of production support standards across teams
• Mentor and coach junior SRE and DevOps engineers on OpenShift, Kubernetes, monitoring, and production support
• Define and implement Service Level Indicators (SLIs), Objectives (SLOs), and Agreements (SLAs) with measurable metrics
• Lead incident response strategy, post-incident reviews, and drive continuous improvement in production stability
• Architect and implement advanced alerting, monitoring dashboards, and visualization strategies using Prometheus and Grafana
• Design automation frameworks and tools to reduce operational toil and improve production efficiency
• Lead OpenShift/Kubernetes cluster upgrades, security patches, and infrastructure modernization on-premise
• Establish production support procedures, on-call rotation policies, and escalation frameworks
• Optimize system performance, cost, and resource utilization across containerized on-premise infrastructure
• Conduct capacity planning, performance optimization, and infrastructure scaling initiatives
• Lead technical architecture reviews and infrastructure design decisions for banking applications
• Manage on-premise data center resources and infrastructure planning
• Participate in 24/7 on-call rotation and escalation for critical production incidents
• Ensure compliance, security hardening, and disaster recovery procedures for financial systems

Qualifications

• BSc in Computer Science, Information Technology, Software Engineering, or related field
• 5+ years of hands-on SRE, DevOps, or Production Engineering experience
• 3+ years of experience leading SRE teams or managing production support operations
• 3+ years of hands-on experience managing OpenShift and Kubernetes infrastructure on on-premise infrastructure
• Expert-level experience with Prometheus for monitoring and alerting in production
• Expert-level experience with Grafana for creating comprehensive monitoring dashboards
• Advanced experience with ELK Stack (Elasticsearch, Logstash, Kibana) for logging and log analysis
• Proven experience designing and scaling production systems for high-traffic banking applications
• Deep expertise in Linux/Unix system administration and container networking
• Advanced knowledge of CI/CD automation and deployment strategies
• Hands-on experience with database management, tuning, and optimization on-premises
• Strong experience with infrastructure automation and Infrastructure as Code
• Proven 24/7 production support experience in mission-critical environments
• Experience managing on-premise data center infrastructure
• Proven leadership skills and ability to mentor junior engineers
• Excellent communication skills and ability to present to executive stakeholders
• Experience in financial services or banking sector is highly preferred