SME Channels Sales Account Manager at Airtel

The role holder duties will include but not limited to;

• In consultation with the Channel Sales Manager, develop action plans aimed at achieving sales and revenue targets through direct & indirect sales channels
• Map and size the SME market opportunities within assigned region for Airtel Products
• Recruit, develop and continuously monitor indirect sales channel partners (CPs) within the region
• initiate and participate in channel support activities to maintain high customer satisfaction, that may include trainings, tele-sales, activations/sales camps.
• Maintain market report and knowledge of any new developments with regards to accounts and prospects through surveys and customer visits
• Monitor competitor activity within the region and reports with recommendations for action
• Manage customer levels of outstanding debt and highlight problem accounts for action by collections team

Qualifications, Competencies and Behaviors required

• Minimum of a degree with 3-5 years’ work experience in Telecommunication / ICT industries
• Good understanding of current services and solutions offered would be of added advantage
• Distribution management skills with sound business knowledge
• Good interpersonal and communication skills
• Strong analytical and problem solving skills
• Strong planning and organization skills
• Proactive, flexible and adaptable to change