Specialist - Enterprise Services Optimization at Safaricom Kenya

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.
• Problem management – deep dive on recurring Incidents  
• Customer project execution (complex and time bound), reviews and redesigns of existing customer solutions  
• Drive automation agenda e.g. creation of robots to create efficiencies within ESS.  
• Service migrations, Relocations, Decommissions, Upgrades and downgrades.  
• Technical escalations with backend teams and vendors, especially on global or specific customer incidents that work around was provided  
• Liaison and coordination of CRQs and change management to avoid/reduce customer impact – review pre-checks and post checks  
• Vendor and Partner evaluations  
• Enterprise customer facing Systems licensing e.g managed security end point licensing.  
• Ensure all customer solutions are documented;  
• Ensure communication progressively and properly done to all stakeholders Weekly and monthly reporting on link performance  
• Participate in End-to-End EBU automation project squad.  
• Optimize and monitor alerts on the Enterprise IP core and follow up on resolutions.  
• Be a custodian of network documentation and improvements of the versions.  
• Spares tracking and management in liaison with the responsible sections in the company for the IP devices in use.  
• Fix network faults on the transport network serving the Enterprise IP network in co-ordination with the regional networks Ops team.  
• Co-ordinate proactive exercises on solutions offering to customers to ensure optimal performance and reduce possibilities of service outages in co-ordination with internal backend teams  
• Liaise with vendors and fiber providers for resolution of the network faults within the agreed timelines. 

Qualifications

• A minimum of bachelor’s degree in electrical & electronics, Engineering, Telecommunication, Computer, IT or related field.
• Should have demonstratable at least 2yrs experience working in energy system in telecommunication environment.
• Should demonstrate expertise IT/computer Literacy.
• Should demonstrate proficiency in Data analytical tools and presentation skills.
• Knowledge and accreditation in Data Center and Energy Management systems including, CEM/CMVP and DCIM is an added advantage.
• Working knowledge and accreditation in electrical or solar systems installation and commissioning such as T1/T2 or T3.