Station Manager Bujumbura (Re - Advertisement) at Kenya Airways

Brief Description        

Overall accountable for planning, directing and controllingall ground handling aspects of Kenya Airways at the station.

Detailed Description        

• Monitorthat standards of punctuality and customer service are delivered by thirdparties as per contract and Service Level agreement and in accordance with thecompany policies and procedures and relevant regulatory authorities
• Represent Kenya Airways atAOC meetings to address airport facilitation issues
• Ensure that customerservice is delivered to a high standard that meets our customer needs andexpectation as defined at corporate level.
• Drive “on Time Performance”culture within the station and constantly engage all stakeholders to maintainthe highest performance.
• Conduct monthly spot checksand inspections of the station performance and SLA adherence.
• EnsureStation has all the required, current operations manuals, publications and anyother related documents needed to conduct ground handling operations and thatall eligible users including KQ station staff, Ground Handling Agents(GHA)/Ground Service Providers (GSPs) have:
• Received and acknowledged
• Access to the manuals in a usable format
• Comprehensively understood the content
• Implemented as recommended/documented
• Monitor and validateinvoices received against services offered and prices charged in order tomanage station costs in line with the budget
• Drive and implement allcost saving initiatives as determined and communicated by Manager Outstation
• Prepare weekly/monthlyreports on Ground Handling activity in the station
• Interpret and monitorsafety standards, regulations and security awareness
• Promote company image toenhance public relations, visibility in the market and customer loyalty
• Ensure implementation of KQ WAY best practice atthe station.

Job Requirements        

• University graduate.
• Safety Management System (SMS) Awareness
• Airside Safety -Initial
• Aviation Security -Initial
• KQ - Dangerous Goods Regulations Category 10 (CAT 10)
• Station/Ground Handling Management (IATA) or equivalent
• Management Skills training
• Customer Service training
• Passenger Handling Training
• Financial Management/Cost Control
• 3years in Supervisory experience OR 5years in allround Ground Handling.

Additional Details        

• Computerliterate
• Excellentnegotiation skills
• Ability tolead, guide & motivate a team
• Stronganalytical skills
• Good planner
• Excellent communication and interpersonal skills
• Foreign language is an added advantage