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  • Posted: Mar 23, 2023
    Deadline: Apr 7, 2023
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport.

    Read more about this company


    Station Manager Bujumbura (Re - Advertisement)

    Brief Description        

    Overall accountable for planning, directing and controllingall ground handling aspects of Kenya Airways at the station.

    Detailed Description        

    • Monitorthat standards of punctuality and customer service are delivered by thirdparties as per contract and Service Level agreement and in accordance with thecompany policies and procedures and relevant regulatory authorities
    • Represent Kenya Airways atAOC meetings to address airport facilitation issues
    • Ensure that customerservice is delivered to a high standard that meets our customer needs andexpectation as defined at corporate level.
    • Drive “on Time Performance”culture within the station and constantly engage all stakeholders to maintainthe highest performance.
    • Conduct monthly spot checksand inspections of the station performance and SLA adherence.
    • EnsureStation has all the required, current operations manuals, publications and anyother related documents needed to conduct ground handling operations and thatall eligible users including KQ station staff, Ground Handling Agents(GHA)/Ground Service Providers (GSPs) have:
    • Received and acknowledged
    • Access to the manuals in a usable format
    • Comprehensively understood the content
    • Implemented as recommended/documented
    • Monitor and validateinvoices received against services offered and prices charged in order tomanage station costs in line with the budget
    • Drive and implement allcost saving initiatives as determined and communicated by Manager Outstation
    • Prepare weekly/monthlyreports on Ground Handling activity in the station
    • Interpret and monitorsafety standards, regulations and security awareness
    • Promote company image toenhance public relations, visibility in the market and customer loyalty
    • Ensure implementation of KQ WAY best practice atthe station.

    Job Requirements        

    • University graduate.
    • Safety Management System (SMS) Awareness
    • Airside Safety -Initial
    • Aviation Security -Initial
    • KQ - Dangerous Goods Regulations Category 10 (CAT 10)
    • Station/Ground Handling Management (IATA) or equivalent
    • Management Skills training
    • Customer Service training
    • Passenger Handling Training
    • Financial Management/Cost Control
    • 3years in Supervisory experience OR 5years in allround Ground Handling.

    Additional Details        

    • Computerliterate
    • Excellentnegotiation skills
    • Ability tolead, guide & motivate a team
    • Stronganalytical skills
    • Good planner
    • Excellent communication and interpersonal skills
    • Foreign language is an added advantage

    Method of Application

    Interested and qualified? Go to Kenya Airways on to apply

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