Supply Chain Key Account Manager at LOreal

Responsibilities

• Develop the collaborative relationship with customers to improve availability and reduce supply chain costs.
• Leading edge on project trial to improve customer efficiencies and cost to serve
• Drive Supply Chain efficiencies.
• Order date and delivery date alignment with the customer to ensure better planning, OTIF and Service Levels
• Build and maintain an open full collaborative relationship with all stakeholders. Animate regular supply chain meetings with the client.
• Guarantee the quality of sales forecast from a client and product level for sell-in and sell-out.
• Achieve joint KPIs from a customer perspective, including inbound, DC to store, OSA, stockholding/Stock-In-Trade.
• Analyze shortage causes, including the ones on shelf, and propose actions both internally and with the client.
• Support and coordinate sell in forecast construction by product / account on monthly & weekly basis with KAMs & Demand Planners on events and promos.
• Track promotional sell-through and make necessary adjustments internally and externally.
• Monitor product supply risks and notify customer of potential issues through Scorecards and work both internally and with the client to limit its impacts.
• Organize and manage 30/60/90 collaborative sell out forecast and quarterly review meetings.
• Liaise with buyers & customer supply chain as first point of contact; as well as the L’Oréal KAM, Demand Planners, Supply Planners & Customer Service Advisors.
• Project work: continuous improvement on replenishment strategy and inventory.
• Ensure the alignment of the catalog and product information (Cruising products, Promotions, and Launches) between the Business Unit/Subsidiary and the client.
• Ensure that the processes (supply, legal disputes, returns) are aligned between the customer and the Business Unit, and define a dashboard with the shared indicators.

Requirements

• Minimum of a University Degree in a relevant field.
• Supply Chain qualification or equivalent (CIPS, CILT, APICs etc.).
• Minimum 4 years of industry experience in Supply Chain environment preferably in an FMCG.
• Strong Microsoft Office skills with ERP experience (SD Module is a requirement).
• Knowledge and experience in CRM Tools (Advantage Light, EPOS etc.)

Technical & Professional Competencies

• Expertise in Customer Supply Chain / Supply Chain knowledge /Customer Care.
• Commercial Knowledge / knowledge of General Terms of Trade.
• Able to think strategically seeing the Big Picture and self-driven.
• Ability to participate in the closure of complex supply chain problems.
• Excellent Presentation & communication skills (both verbal and written).
• Problem solving, decision making and negotiation skills.
• Excellent Customer Relations & Interpersonal skills.
• Ability to analyze huge sets of data (Advanced Microsoft Excel & Power BI knowledge)
• Knowledge on E-commerce and exports including triangular Flows.