Support Engineer at Flint International

We are seeking a Support Engineer with 3 to 5 years of experience in supporting, troubleshooting, installing, and configuring software based on microservices running in containers, either in AWS or in a customer on-premises data centre environment.

This role requires hands-on experience in gathering and validating prerequisites for software installation, including server hardware, server operating systems, and network infrastructure/setup. The successful candidate will play a key role in supporting deployed environments, resolving technical issues, and ensuring stable platform operations for customers and project teams.

Key Responsibilities

• Provide technical support for software installations and configurations in customer environments.
• Troubleshoot and resolve issues related to microservices-based applications running in containerised environments.
• Support deployments in both AWS cloud and on-premises infrastructure.
• Collect, validate, and document installation prerequisites, including hardware, OS, and network requirements.
• Investigate and troubleshoot network connectivity issues, including ports, protocols, and infrastructure dependencies.
• Perform Linux system administration tasks to support application and platform availability.
• Use Shell/Python scripting for troubleshooting, automation, and support activities.
• Support OSS/NMS platform-level environments, including debugging and troubleshooting applications running in Java microservices architecture.
• Work with monitoring tools such as Nagios, Grafana, and similar platforms to identify and resolve issues proactively.
• Create and maintain documentation covering installation procedures, configuration standards, troubleshooting steps, and best practices.
• Collaborate with project teams to understand business needs and pre-planning activities.
• Work closely with engineering teams to understand technical requirements for software installation, configuration, and ongoing support.
• Contribute to continuous improvement of support processes, operational procedures, and technical documentation.

Required Skills & Experience

• 3–5 years of experience in a technical support, infrastructure support, or systems engineering role.
• Strong experience with installation and configuration of software based on microservices running in containers.
• Solid knowledge of Linux system administration.
• Experience with Shell and/or Python scripting.
• Hands-on experience with OSS/NMS platforms, including debugging and troubleshooting applications in a Java microservices environment.
• Strong troubleshooting skills in network connectivity issues, with a good understanding of network ports and protocols.
• Experience in deploying or supporting infrastructure in AWS cloud.
• Familiarity with monitoring and observability tools such as Nagios, Grafana, or similar.
• Ability to gather, validate, and document technical prerequisites for software installations.
• Strong documentation skills, including installation guides, configuration procedures, and troubleshooting best practices.
• Good communication and collaboration skills, with the ability to work effectively across project and engineering teams.