Technical Account Manager at Seidor

Overview:

The Technical Account Manager is responsible for the day-to-day management of client account holistically.

You will be responsible for developing long term relationships with clients, connecting with key business units, and liaising between client and cross-functional internal teams to ensure the timely and successful delivery of products and solutions according to client needs

Requirements:

• KCSE
• It is advantageous to have a Completed Degree in a relevant field (e.g. Sales, IT, Computer Science, etc.)
• 3-4 years of relevant experience (Software Account Management); ERP experience advantageous
• Must be very comfortable with business processes and terminology and very good at engaging and working with people at all levels in an organization.
• Travel is an essential part of this role. License / Own Vehicle required

Responsibilities:

• Operating as the lead point of contact for all matters specific to your customers
• Building and maintaining strong, long-lasting customer relationships
• Overseeing customer account management, including negotiating contracts and agreements
• Having a technical understanding of the customer's system and requirements
• Scoping new requirements that the customer may have and proposing the correct solution to resolve customer issues
• Be the escalation point for the support desk
• Have regular face to face meetings with the customers
• Promote new versions and newly available software
• Review customers’ existing systems to determine if things can be cone better
• Quoting of customers for new work
• Documenting required issues for the project team to fix
• Technical scoping of customer requirements
• Dealing with customers in crisis, if the customer is down or has critical issues; coordinate the efforts to get them back up and running
• Assist with outstanding Debtors, removing barriers to payment
• Ability to perform and deliver against individual sales targets
• Conduct customer experience case studies
• Awareness and adherence to Company policies and procedures

Key Attributes:

• Excellent Communication Skills (Verbal and Written)
• Detail Orientated and Results Focussed
• Demonstrate Good People Skills
• Dependable / Responsible
• Positive Attitude
• Team Player
• Hard Worker
• Willing to Learn
• Calm Under Pressure
• Self-Management Skills