Recruitment and Workforce Manager at HCS Affiliates Group

Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Recruitment and Workforce Manager

Responsibilities

What you will do:

• Agent Planning and Scheduling:
  • Develop and maintain agent schedules to meet operational needs.
  • Adjust schedules based on forecast volumes and real-time data.
• Agent Recruitment:
  • Collaborate with HR and Supervisor to recruit and onboard new agents.
  • Ensure staffing levels align with business requirements.
• Leave Management:
  • Manage annual and holiday leave requests.
  • Ensure adequate coverage during peak and off-peak periods.
• Volume Predictions/Forecasting:
  • Analyze historical data to predict future task volumes and workloads.
  • Prepare and present accurate forecasts to the Supervisor.
• Task Allocation:
  • Assign tasks to agents based on training and availability.
  • Monitor task completion and productivity.
• Team Support:
  • Provide support to team leaders.
  • Address any workforce-related issues and implement solutions.

You have:

• Being able to work under pressure and track thousands of movements every day.
• Strategic planning and problem-solving abilities
• Ability to work under pressure and meet tight deadlines.
• Strong leadership and interpersonal skills.
• Willingness to work weekends, early mornings, late nights, and occasional holidays, in an operational 24/7 environment
•  Ability to multitask is highly recommended
• Ability to learn quickly and adopt to a fast-paced environment 
• Strong analytical and forecasting skills.
• Excellent organizational and communication skills.
• Proficiency in workforce management software and tools.

Education

Bachelors Degree