Assistant Internal Assessor at Africa Merchant Assurance Company ltd

Job Purpose

1. The purpose of the job is to provide support to the Internal Assessor through analyzing and determining the extent of liability/damages on all claims, reported damage claims with a comprehensive cover, and assess and review external assessment reports. 

Key Responsibilities

1. Review reports from external assessors, ensuring the accuracy of information provided and flagging any discrepancies.
2. Conduct site visits to verify facts listed in claimant forms and received reports, under the guidance of the Internal Assessor.
3. Visit garages to track inspections and confirm the progress of vehicle repairs, reporting findings to the Internal Assessor.
4. Assist in salvage committee activities as a member, providing support in decision-making processes.
5. Identify and flag potentially fraudulent claims, providing initial recommendations for further investigation.
6. Provide guidance and instructions to service providers as required, ensuring clarity and adherence to company policies.
7. Ensure the safety of client vehicles under the company’s custody, conducting regular checks and reporting any issues.
8. Maintain the company’s salvage register, ensuring proper, accurate, and timely recording of salvaged parts.
9. Assist in preparing the monthly salvage catalogue, ensuring proper disposal of vehicles and other salvaged parts.
10. Negotiate prices of vehicle repairs with garages, ensuring fair prices for the insurer and reporting negotiations to the Internal Assessor.
11. Provide estimated repair durations and follow up with garages to ensure timely completion of repairs, updating the Internal Assessor on progress.
12. Any other responsibilities assigned to the jobholder by the Claims Manager from time to time..

Qualifications and Experience

1. A minimum of a Diploma in Automotive/mechanical engineering.
2. A Certificate of proficiency from the College of Insurance is an added advantage
3. A minimum of three (3) years of experience in Assessment for Insurance