Client Manager Africa at Cigna

About the Role

You will manage an assigned portfolio of Cigna Africa Corporate and SME clients, ensuring policies perform against agreed service levels and clients receive a high standard of service. You will strengthen client and broker relationships while supporting retention, profitability, continuous improvement, and opportunities to grow existing business.

What You’ll Do

• Build strong relationships with existing clients and intermediaries, ensuring client needs are addressed and Cigna is represented professionally.
• Develop and deliver strategic client plans, reports, renewal proposals, and product recommendations that support retention and profitability.
• Partner with Underwriting and other functions to develop attractive renewal terms and product proposals while protecting business profitability.
• Identify cross-selling opportunities within the existing client portfolio and present relevant proposals to clients and intermediaries.
• Collaborate with Customer Services, Healthcare Services, Legal Services, and Marketing to address service issues and deliver high-quality client materials.
• Manage contractual commitments, invoicing, deliverable quality, forecasts, references, testimonials, internal policies, and timely management information.
• Support product development and renewal implementation by sharing client and market insights and ensuring schemes are appropriately reinstalled at renewal.

What You’ll Bring

• A minimum of five years of client management experience within health insurance, preferably gained within an international company.
• Experience working with insurers or insurance policies in African markets.
• Strong written and verbal English communication skills, including the ability to communicate complex concepts clearly and concisely.
• Ability to independently manage a portfolio of clients and multiple simultaneous priorities.
• Ability to define and resolve complex claims-related and client issues and recommend appropriate resolutions.
• Bachelor’s degree, preferably in Marketing or Business.
• Ability to travel when required.

Skills

Soft Skills

• Strong stakeholder management, negotiation, influencing, listening, and conflict-resolution skills.
• Confident presentation and public-speaking skills.
• Strong organization and attention to detail.
• Ability to work independently, manage competing priorities, and navigate ambiguity.
• Ability to build effective relationships across diverse clients, brokers, colleagues, and cultures.
• Customer-focused, flexible, and results-oriented approach.

Technical / Functional Skills

• Corporate client and intermediary relationship management.
• Health insurance and African insurance market knowledge.
• Client retention, renewals, cross-selling, forecasting, and profitability management.
• Proposal development, client reporting, invoicing, and contract-delivery oversight.
• Ability to work across multiple systems and tools.
• Advanced Microsoft Office skills.

Nice to Have

• Working knowledge of Agile project management; certification is preferred.
• French or Portuguese language skills.