Technical Administrator at JLL

Work Order Management:

• Monitor and track the execution of Reactive and PPM Work Orders to ensure timely completion.
• Follow up with technicians, vendors, and service providers to ensure assigned work is progressing as planned.
• Address and escalate any delays, bottlenecks, or non-compliance issues in work order execution.

CMMS System Management:

• Ensure all job cards are accurately tracked, documented, and uploaded into the CMMS.
• Maintain up-to-date and accurate records of completed and pending work orders.
• Generate and analyze reports from CMMS to track work completion rates and performance trends.

Coordination & Communication:

• Act as a liaison between the technical team, contractors, and management for work order follow-ups.
• Provide regular status updates on maintenance tasks, job progress, and any outstanding issues.
• Ensure proper documentation and compliance with company maintenance standards and policies.

Compliance & Reporting:

• Verify that all work orders are completed per required service levels and technical standards.
• Assist in audits and ensure maintenance records are available for compliance checks.
• Identify areas for process improvement in work order tracking and reporting.

Qualifications & Skills:

• Education: Diploma or Bachelor's degree in Engineering, Facility Management, Business Administration, or a related field.
• Experience: 2+ years of experience in technical administration, facilities management, or work order tracking.
• Technical Knowledge: Familiarity with CMMS or similar work order management systems is an advantage.
• IT Skills: Proficiency in Microsoft Office (Excel, Word, Outlook) and work order management software.
• Communication: Strong verbal and written communication skills for effective coordination.
• Organizational Skills: Ability to prioritize tasks, manage deadlines, and work in a fast-paced environment.
• Problem-Solving: Proactive approach to resolving delays and maintenance-related issues.