Technical Supervisor- Tracking and Fleet Management Solutions at GardaWorld

Key Responsibilities

• Coordination of tracking technicians while at field to ensure smooth and quality installations.
• Daily update of the tracking technical database with proper records for Checkups, installations, and removals.
• Constant updating of clients’ units in the tracking platforms as reported by technicians in liaison with the System Administrators.
• Testing device functionalities in the platforms upon completion installations
• Internal and external customers' technical support.
• Configuration and Integration of various hardware to the running tracking platforms.
• System set up and customer support in line with client SOP’s.
• Relieving the System Administrators.
• Supporting the sales and Account managers teams on client presentations and demos
• Research and new product development
• Migration of tracking devices
• Site visits and surveys on client’s fleet.
• Coordination and liaison with other team members on implementation of tracking solutions
• Support in system training of clients and staff for continuous development and improvement

Role
Principal Outputs of this Role:

• timely submission reports
• Quick TAT in solving internal and external concerns.
• Complaint resolution
• Contracts management

Authority

• Refer to KK Security Authority matrix

Accountability

• The Technical Supervisor is accountable to the Tracking and Fleet Management Solutions Manager . The responsibilities will be monitored and managed through the mid-year and annual performance review and supported through the monitoring f KPIs.

Qualifications
Qualifications & Experience:

• A Diploma/ Degree in Mechanical Engineering, IT or business studies is preferred.
• Must have (3) years of continuous work experience in the relevant field at a Supervisory level.
• Experience in the Vehicle telematics industry is an added advantage.
• Great client management skills
• Presentable with good communication skills
• Good client relationship skills
• Problem-solving and analytical skills
• Self-Motivated
• Excellent oral and written communication skills