Technical Support Intern at Innovative Software Technologies Ltd

Duties and Responsibilities

• Network Infrastructure Maintenance.
• Check, test and Backups and at the same time ensure adherence to back up policy.
• Ensure Servers/systems availability at all times.
• Monitor/Maintain company generator where applicable.
• Ensure company Telephone works properly.
• Carry out routine computer service and Maintenance.
• Maintain Users in active directory.
• Ensure Adherence to proper internet usage.
• Software Installation and configurations.
• Ensure all computers in the network have been properly patched and have latest antivirus updates.
• Database Administration.
• Helpdesk support to both internal and external clients.
• Creating test/simulation environments for different scenarios for internal use as well as clients.
• Liaise with external services providers to ensure SLAs are met.
• Fault reporting, both internally and externally and escalation to relevant departments or service providers.
• Adhere to ISO 27001:2013 standards.
• Maintenance of CCTV cameras.
• Maintenance of biometrics.

Skills & Qualifications

• Diploma/ Bachelors’ degree in Computer science or related field.
• 1 year or less of proven work experience in the following:

Windows Server 2019

• ADDS
• DHCP
• DNS
• File Storage
• LDAP

Linux

• RHEL/Centos 7&8
• LDAP
• Linux Administration
• Networking
• Telephony Voip Basic
• CCTV Management

Oracle 10g, 11g, 12c

• Administrator
• Developer
• Weblogic