Technical Writer at Medic Mobile

Key Responsibilities

• Creating, updating, and maintaining CHT documentation including; reference guides, how-to-guides, tutorials, and feature documentation.
• Reviewing CHT docs pull requests on GitHub from CHT app builders, service designers, product designers, UX researchers, and software developers.
• Working with the software developers, app builders, and the overall community of practice to identify gaps in documentation, videos, training resources and address those gaps.
• Informing the community about new documentation and helping them make use of it.
• Organize training resources, documentation, and videos to make them intuitive and easy to use and follow.
• Explore and implement strategies to increase utilization of CHT training resources, documentation, and videos.
• Curate a list of frequently asked questions from CHT forum posts and plug them into relevant resources, documentation, training and onboarding content.
• Monitor and engage with the CHT forum for questions that can be answered with existing documentation.
• Support creation of user guides and training materials for community health workers.
• Ensure that a technical person can approach the CHT and have a smooth experience going from first-encounter through app deployment and enhancement.

Skills Knowledge and Expertise

• Strong communication skills, with an ability to communicate technical information in an easily understandable language.
• Ability to document complex technical concepts for audiences at various levels of expertise.
• Technical background in application or software development is a plus.

Additional Skills:

• Excellent planning and organizational skills.
• Ability to research and discover new documentation techniques and tools.
• Passionate about learning new things and acquiring new knowledge.