Technician-ICT Support Engineer, Infrastructure at Aga Khan University Hospital

Job Summary

The Support Engineer will provide timely and reliable technical support to a wide range of users in the institution.

Responsibilities

• Planning for routine checks and connecting in liaison with Support Section Coordinator to ensure proper support of all centres.
• Participating in routine maintenance checks on hardware status, user system utilization and stabilization, and one on one guidance on queries arising from the users about the HIMS module features.
• Installing HIMS software on all end user PCs, making sure that end user PCs are pointing to the right server for auto updating and performing routine manual updates on the local PCS as case may be.
• Coordinating with other support engineer to come up with a problems analysis and resolutions.
• Participating in audio-visual support services to ensure continuity of service.
• Ensuring that hardware for end users is properly distributed and upgraded in readiness for the implementation of HIMS, and give complete inventory documentation.
• Coordinating the proper organization of the premises and ensuring that all equipment is well labelled.
• Monitoring equipment held in the department and ensuring that it is updated, tracked in the helpdesk, and communicated to the support team leader.
• Participating in all team efforts as departmental needs arise.

Requirements

• Diploma in Information Technology or its equivalent.
• Demonstrable experience in helpdesk management and customer care.
• N+, A+, MCSE/A, CISCO (CCNA) will be an added advantage.
• Minimum of 1 year experience in ICT Support in a busy institution or 2 years' experience in IT related field.
• Networking, hardware and software troubleshooting skills.
• Remarkable ability to follow through on tasks assigned.
• Proficient in MS Office suite.
• Excellent interpersonal and communication skills.
• Sound time-management skills.