Technician at Securex

Duties and Responsibilities

• To carry out maintenance and service of electronic security systems such as Alarm, CCTV, Access Control, Electric Fence, Intercom, Electric Gates, and Fire systems.
• Ensure all upgrade requirements are reported to clients and to the supervisor in writing through job cards and also informed verbally.
• Ensure security of client’s property and tidiness of the premises while attending to the assignment.
• Responsible for sorting the reported issues within the quoted time.
• Responsible for problem escalation and communication to supervisor as required.
• Must keep the reserve of all the necessary maintenance items and carry the required tools at all times.
• Respond to and fix systems, application problems, and issues during times of high volume.
• To handle technical complaints from the client.
• To educate the clients on how to operate their systems.
• To report any client requirements to the office immediately.
• Fill out a job card for each assignment attended indicating the work covered and any necessary observation regarding alarm coverage adequacy.
• To prepare detailed technical reports after attending incident scenes.
• Ensure all equipment are fully in function when on-site, if not then follow-up action should be implemented.

Minimum Requirements and Competencies

• A Bachelor’s degree in Electrical engineering or a relevant field with proven experience as a maintenance technician.
• Have Electric Fencing Experience.
• Working knowledge of multiple security functions and security-driven technology solutions.
• A minimum of three years of experience in the electronics field.
• Working knowledge of general maintenance processes and methods.
• Needs to hold a motorbike license with a minimum of 3 years of riding experience, or a willingness to undergo motorbike training.
• A sound working knowledge of security best practices and legislation affecting the security role.
• Excellent planning and organization skills to meet deadlines and pay attention to detail, with a consulting mindset.
• Must have the highest level of integrity, vigilant and sound judgement.