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Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport.
Brief Description
The Technology Support Specialist – Business Productivity Support provides second level support (within Business Productivity team) to Technology customers ensuring timely resolution of incidents and fulfilment of their service requests. S/he provides workarounds or mitigations whilst escalating unresolved issues to the next level of support and proactively providing feedback to Technology customers on the status of their issue or service request.
Detailed Description
Principal Accountabilities (KEY Performance Areas):
Job Requirements
Knowledge and Experience Qualification (Minimum)
Years of Experience (Minimum)
Other Skills
Behavioral Competencies
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