Temporary IT Associate at HIAS Refugee Trust of Kenya

POSITION SUMMARY:

The temporary IT Associate will support the Information Technology (IT) Specialist in systems and users, install computer systems and software, and maintain computer networks, networks infrastructure and connectivity and to ensure no service disruption.

ESSENTIAL FUNCTIONS:

• Support the IT Specialist in provision of IT support, training, and orientation for staff and new technology users.
• Support the IT Specialist in troubleshooting and repairing where IT equipment and networks malfunction, as well as regular maintenance of IT equipment and networks.
• Support the IT Specialist to walk staff through solutions to solve problems and direct questions to supervisors or specialists when necessary.
• Support the IT Specialist in installing, configuring, and deploying appropriate software and functions according to specification and knowledge in office 365, Microsoft Azure and AD
• Work with team(s) of installation, network, security, and support specialists as needed
• Follow emergency plans for equipment, power, or security failures when necessary and protects data and security.
• Document daily tasks, training, and support sessions to inform the department and organization better regarding IT support needs.
• Assists with maintaining information security through controlled hardware or software installation and staff education.
• Support the IT Specialist in maintaining records of IT hardware and software inventory.

QUALIFICATIONS & REQUIREMENTS:

• Bachelor's degree in computer science, Business Information Technology, or a Related field,
• Certification as IT Technician will be an advantage (i.e., CompTIA A+, Microsoft Certified IT Professional, or ITIL)
• 1-2 years’ experience working as IT Assistant or Technician is desirable.
• Outstanding organizational and time-management skills.
• In depth understanding of diverse computer systems and networks.
• Good knowledge of internet security and data privacy principles.
• Knowledge of Software and Hardware, Decision Making, Problem Solving, Critical Thinking, Written and Verbal Communication, Interpersonal Communication.
• In depth understanding of diverse cultural environment
• Understanding with ability to use Collaboration tools and Networking kits.
• Attention to Detail, Ability to Work Under Pressure and a team, Ability to Meet Goals, Patience.
• Ability to understand Service Level Agreements and Information Technology related contracts.
• Knowledge of Accountability to Affected Populations (AAP)
• Knowledge in PSEA and Anti-Fraud.