Travel Specialist (Spanish Speaking) (Nairobi_TS) at And Beyond

We are looking for a dynamic, enthusiastic, service driven team player to join the lodge reservations team.

 KEY OUTPUTS:  

• Maintain constant and consistent communication with colleagues, travel agents, tour operators, guests, and suppliers via telephone and email.
• Build and nurture strong professional relationships with international travel partners and service providers.
• Creatively design and plan bespoke FIT leisure itineraries across East Africa for international guests and travel partners.
• Proactively sell company products and services while ensuring the best possible travel experience for each guest.
• Respond promptly to enquiries and work towards converting them into confirmed bookings.
• Manage the full reservations process from initial enquiry and quotation through to final confirmation, invoicing, and preparation of travel documentation.
• Coordinate bookings with lodges, camps, airlines, guides, and ground handling teams to ensure seamless service delivery.
• Monitor bookings from enquiry stage through to completion of travel.
• Prepare accurate quotations, itineraries, invoices, and travel documents.
• Ensure all guest preferences, special requests, and logistical requirements are captured and communicated effectively.
• Maintain high levels of attention to detail to ensure exceptional guest satisfaction.
• Ensure all turnaround times are strictly adhered to in accordance with company Standard Operating Procedures.
• Deliver prompt, professional, and reliable service at all times.
• Provide operational support and backup for colleagues when they are away from the office.
• Participate in weekend and public holiday duty on a rotational basis.
• Continuously expand destination and product knowledge through training sessions, workshops, and educational opportunities.
• Stay up to date with new safari products, lodges, experiences, and destination developments within East Africa.

Brand & Values Alignment

• Uphold and embody the company values, particularly:
• Care of the People
• Care of the Land
• Care of the Wildlife

  KEY REQUIREMENTS:   

• Minimum 3–5 years experience in luxury safari reservations or tour consulting.
• Diploma, higher diploma or degree in Tourism Management or related courses.
• Strong knowledge of East African safari destinations and logistics. KNowledge of South and Southern Africa is added advantage
• Excellent written and verbal communication skills in Spanish.
• Ability to manage multiple bookings simultaneously.
• Strong attention to detail and organisational skills.
• Experience working with international travel agents and luxury clientele.
• Proficiency in reservation systems and Microsoft Office.
• Passion for travel, wildlife, and guest service excellence.
• Lateral thinking ability
• An in-depth knowledge of Tourplan or a similar booking system
• Working knowledge of WETU or other related  
• Initiative

Personal Attributes

• Professional and positive attitude
• Strong relationship-building skills
• Problem-solving mindset
• Ability to perform well under pressure
• Team player with high integrity

SKILLS REQUIRED:

Destination & Product Knowledge

• Strong knowledge of East African safari destinations including Kenya, Tanzania, Rwanda, and Uganda.
• Understanding of lodges, camps, parks, conservancies, and safari logistics.
• Ability to match guest preferences with suitable properties and experiences.

Sales & Conversion Skills

• Strong ability to convert enquiries into confirmed bookings.
• Ability to upsell relevant experiences while maintaining guest value.
• Confidence in presenting and selling luxury travel experiences.

Itinerary Design & Creativity

• Ability to design unique, tailor-made luxury itineraries.
• Strong sense of travel flow, logistics, and guest experience.
• Creative thinking to craft memorable safari journeys.

Communication Skills

• Excellent written and verbal communication.
• Professional and confident interaction with international travel agents and guests.
• Ability to communicate clearly with suppliers and operational teams.

Attention to Detail

• High level of accuracy in quotations, reservations, invoicing, and travel documentation.
• Ability to manage complex itineraries with multiple services and destinations.

Relationship Management

• Strong relationship-building skills with agents, suppliers, and internal teams.
• Ability to maintain long-term professional partnerships.

Time Management & Organisation

• Ability to manage multiple enquiries and bookings simultaneously.
• Strong organisational skills and ability to prioritise tasks effectively.

Problem-Solving Ability

• Ability to resolve travel issues quickly and professionally.
• Calm decision-making under pressure, especially when handling guest travel disruptions.

Technology & Systems Skills

• Proficiency in reservation systems and booking platforms.
• Strong working knowledge of Microsoft Office (Excel, Word, Outlook).
• Ability to manage digital itineraries and documentation.

Teamwork & Professionalism

• Collaborative team player.
• High level of integrity, professionalism, and accountability.