Unit Manager - Maternity at Avenue Healthcare

Job Objective/Purpose

To ensure that Avenue Healthcare’s defined policies, protocols, procedures, and standards are adhered to by all medical staff in AHC facilities.

Ensure that the unit has the following required resources;

• Collaborate with HR to ensure that there is an updated locum pool
• Ensure proper inventory of the available equipment on a daily basis and ensure that they are in good working condition. Report any malfunction to Bio-Medical Technician/NSM.
• Liaise with the relevant departments to ensure proper maintenance of inventory of all available equipment and other supplies (both medical & non-medical)
• Ensure the unit is financially viable and demonstrate growth through;
• Offering quality care to patients and ensuring good relationship with stakeholders
• Ensure financial objectives are met by managing nursing costs within budget through appropriate staffing, managing accidents/incidences and consumable management
• Support marketing events within the facilities
• Ensure that Avenue corporate governance policies are adhered to.
• Prevent, detect and report any fraud or criminal activity
• Fully implement internal audit recommendations and attain satisfactory ratings in subsequent audits.
• Ensures that the wards are fully and efficiently utilized depending on patient load and flows (especially when there are medical emergencies, mass accidents)
• Ensures that any service issues raised by relatives and / or patients are promptly addressed and reported to the Medical Services Manager /Hospital Manager
• Ensures that the qualified nurses accurately perform all the procedures / tasks as assigned to them including admission, discharge, drug administration, clinical observations, infection control, EMT duties and others.
• Ensures that rotas & leave schedules are followed liaising with the Human Resources team to ensure that staffing levels are adequate to meet the needs of our patients.
• Regularly assess the performance of nursing staff to determine skills / training requirements schedule and organize training programs (CNE’s) for the Qualified Nurses
• Support marketing events within the facilities
• Ensure that all the nurses have valid nursing practice licenses
• Ensure all sentinel incidents/events are recorded and reported within 24 hours using the provided tools
• Collaborate with Infection Control Coordinator to maintain and enforce infection control standards per the hospital manual and observe the infection control bundles (SSI, VAP, CAUTI and CLABSI) where applicable.
• Engaging the multi-disciplinary team actively during ward rounds and receives handover reports from the outgoing night covering nurse.
• Liaise with the unit managers to ensure proper and detailed documentation of patient notes and review; consulting with fellow clinicians, consultants when need be.
• Ensure patients safety following the 6 International Patient Safety Goals (IPSGs) (patient identification, effective communication, safety of high alert medication, ensure correct site procedure and surgery, reduce the risk of healthcare associated infections, reduce the risk of patient harm resulting from falls)
• Ensure patient and family education/teaching applicable to the patients’ medical condition. Discusses patient concerns and answers questions relevant to care.
• Ensure prioritization of patient needs in a documented nursing care plan.
• Ensure that doctors/consultants are updated on patient’s progress and critical values in a timely manner
• Provides leadership in improving patient care, maintaining standards of care, directing and teaching personnel in a variety of setting.
• Ensure that all invasive nursing procedures are done under aseptic technique
• Prepare, review, act and submit Quality Indicator reports to the Quality and Standards department monthly.
• Prepare daily statistics and submit them to the Hospital manager
• Ensure patient privacy and confidentiality is maintained at all times
• Participate in emergency response
• Client satisfaction (patient, consultants and others) - ensure client satisfaction through optimal quality of care, effective communication, timely feedback and escalation of unresolved complaints/concerns, and demonstrate follow-up and improvement.
• Covering the hospital as and when required.
• Adhere to Government and respective professional standards of care and treatment of patients as guided by the Nursing Council of Kenya.
• Read, understand and be conversant with all systems, policies and procedures as outlined in the Hospital Manual especially policies pertaining to provision of medical services i.e. Admission & discharge procedures, nurses’ reports, ward equipment and supplies, emergency protocols etc.
• Keep emergency trolley organized for easy use during resuscitation, drugs and supplies are well stocked, damaged equipment is removed promptly. A checklist should be kept and updated on the 1st and 16th of every month.
• Participate in emergency response
• Drug administration.
• Ensure adherence to the 10 rights of drug administration (right patient, medication, dosage, route, time, documentation, client education, assessment, evaluation and client refusal of treatment)
• Ensure that all new drug orders are submitted to pharmacy promptly and STAT doses given within 30 minutes
• Ensure D.D.A. drugs are safe, and register is kept properly per unit requirements
• Ensure all unused drugs are refunded immediately
• Ensure all verbal prescriptions should be signed within 24 hours by the respective doctor.
• Ensure all treatment sheets have information on drug allergies
• Adhere to Government and respective professional standards of care and treatment of patients as guided by the Nursing Council of Kenya.
• Client satisfaction (patient, consultants, and others)- ensure client satisfaction through optimal quality of care, effective communication, timely feedback and escalation of unresolved complaints/concerns, and demonstrate follow-up and improvement.
• Covering the hospital as and when required.

Person Specification

• Diploma in Nursing (KRN/M)
• BsN in midwifery will be an added advantage
• Valid Nursing Council of Kenya License
• Updated ACLS & BLS Certificate
• EMOC Training will be an added advantage
• 5 years’ work experience.