Watchkeeper - Operations Room, CSC, Nairobi at Control Risks

Task and Responsibilities.

• Monitor open-source and proprietary intelligence platforms for real-time incident detection across East Africa
• Maintain and update operational dashboards to reflect current threat environments and regional developments
• Escalate security incidents promptly and accurately in accordance with internal protocols
• Provide timely and concise reporting to clients and internal teams during emerging events or crises
• Coordinate with regional teams, vendors, and external stakeholders during live incidents
• Track and assess political, security, and operational developments that may impact client operations
• Support Control Risks consultants with incident data, situational awareness, and logistics coordination
• Maintain accurate logs, shift handover notes, and incident records in designated systems
• Participate in shift-based roster to ensure 24/7 monitoring and coverage
• Contribute to continuous improvement of monitoring tools, alerting thresholds, and escalation workflows

Requirements

• 1–3 years of experience in a security, intelligence, military, or operational support environment
• Strong written and verbal communication skills in English
• Ability to work under pressure in a fast-paced, 24/7 operations environment
• Proficiency in Microsoft Office and situational awareness tools (e.g., mapping, tracking, or incident management platforms)
• High attention to detail and ability to assess evolving situations quickly
• Willingness to work rotational shifts, including nights, weekends, and holidays
• (Desirable) Knowledge of East African regional security dynamics and fluency in Swahili or French