Career Opportunities at St John Ambulance

Position Summary

• St. John Ambulance Kenya is seeking a highly experienced EMS Manager to provide strategic leadership, oversee EMS operations, ensure compliance, and drive departmental growth. The role will be responsible for shaping the overall strategic direction of the Emergency Medical Services Department, strengthening operational systems, and ensuring the delivery of safe, highquality, patientcentered emergency care. The EMS Manager will champion best practices, lead a multidisciplinary team, develop and enforce clinical and operational standards, and coordinate with internal and external stakeholders to enhance service delivery. This position requires a dynamic leader with strong financial acumen, excellent decisionmaking capabilities, and the ability to innovate and expand EMS programs in line with St John Kenya’s mission and regulatory requirements.

Key Responsibilities

• Coordinate staffing, scheduling, and performance management.
• Oversee emergency vehicles, medical supplies, and equipment compliance.
• Liaise with the Training and Ambulance Service Committee on business and performance matters.
• Manage ambulance service agreements and contracts.
• Develop and monitor departmental budgets and identify funding opportunities.
• Supervise EMT students during clinicals in collaboration with the course coordinator.
• Investigate contract performance issues in coordination with HR.
• Ensure compliance with relevant laws and regulations.
• Engage with stakeholders to resolve operational issues and improve service delivery.
• Advise the CEO on EMS-related matters and recommend policy improvements.
• Represent the department in public forums and prepare reports and proposals.

Qualifications:

• Master’s degree in Emergency Medical Care, Nursing, Public Health, Health Management, or a related field.
• Bachelor’s degree in a relevant health or emergency services discipline.
• Certified EMT/Paramedic from a recognized and accredited training institution.
• Valid BLS, ACLS, and First Aid certification.
• Minimum of 10 years’ progressive experience in Emergency Medical Services, including at least 5 years in a senior management or leadership role.
• Demonstrated leadership, strategic planning, communication, and decision‑making skills.

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Position Summary

• St. John Ambulance Kenya is seeking a highly skilled and motivated Emergency Medical Service (EMS) Officer to enhance the efficiency, quality, and coordination of our emergency response operations. The role is responsible for supporting daytoday EMS activities, ensuring compliance with operational and clinical standards, managing staff schedules, supervising EMT trainees, and contributing to continuous improvement in service delivery. The EMS Officer will work closely with the EMS Manager to maintain high operational readiness, uphold safety standards, and support strategic EMS initiatives across the organization.

Key Responsibilities

Operational Coordination & Support

• Coordinate daily EMS operational activities, including deployment planning and shift scheduling for EMTs, drivers, and support teams.
• Monitor ambulance utilization, response times, and crew performance to ensure optimal service coverage.
• Ensure compliance with EMS policies, standard operating procedures (SOPs), and safety protocols.

Equipment, Vehicles & Compliance

• Oversee readiness and maintenance of emergency vehicles, medical equipment, and lifesaving supplies.
• Conduct routine inspections to ensure all ambulances meet regulatory, safety, and quality standards.
• Track serviceability, repairs, and compliance documentation for EMS assets.

Service Quality & Contract Management

• Support contract implementation by coordinating EMS coverage for events, medical standbys, and corporate clients.
• Monitor service delivery, collect feedback, and escalate service gaps or risks.
• Prepare operational, incident, and performance reports for management review.

Training, Mentorship & Staff Support

• Supervise and mentor EMT students during clinical rotations, ensuring adherence to professional and clinical standards.
• Provide ongoing coaching to staff to enhance patient care, teamwork, and operational excellence.
• Assist in conducting drills, refresher trainings, and competency assessments.

Incident Review & Investigations

• Support investigations related to incidents, service complaints, or operational challenges.
• Document findings, recommend corrective actions, and assist in implementing improvement plans.

Qualifications & Experience

• Bachelor’s degree in Nursing, Emergency Medical Care, Public Health, Health Management, or a closely related field.
• Certified EMT or Paramedic from a recognized and accredited institution.
• Valid BLS, ACLS, and First Aid certifications (PHTLS/ATLS is an added advantage).
• Minimum 8 years of progressive EMS experience, including at least 5 years in a supervisory or teamlead role.
• Demonstrated knowledge of ambulance operations, EMS protocols, and emergency response systems.
• Strong leadership, communication, coordination, and problemsolving skills.
• High level of integrity, attention to detail, and ability to remain calm under pressure.
• Proficiency in report writing and basic computer applications (MS Office).