Careers at Jacaranda Health

What You’ll Do:

Strategic Leadership & Program Execution: 

• Develop and execute multi-year programmatic roadmaps aligned with organizational strategy, donor commitments, and sustainability objectives.
• Set HOD objectives, track impact targets, define quality standards and remove strategic barriers.
• Drive innovation in maternal and neonatal health, digital health integration, and health systems strengthening.
• Establish and scale new interventions, partnership models, and implementation approaches.

Cross-Divisional Collaboration & Organizational Strategy

• Co-create organizational strategy with Directors, integrating Kenya Programs with innovations, evidence, technology, and operations.
• Bridge innovation and implementation, providing field insights to shape JH products while leading adoption and scale.
• Partner with Research & Data & Analytics to ensure M&E informs continuous improvement and demonstrates impact.
• Collaborate with Operations and Quality Assurance to optimize performance, maintain standards, and drive sustainability.

External Influence & Strategic Relationships

• Build and steward director-level relationships with government decision-makers (MOH, counties, Council of Governors, SHA, DHA) and key stakeholders (NNAK, NCK, KMPDU, KOGS, private sector).
• Lead donor relationships, managing project delivery, expectations, and scope negotiations.
• Present program performance and strategic recommendations with clarity and evidence.
• Contribute to fundraising, leveraging stakeholder access to secure strategic investments.

Resource Stewardship & Team Leadership

• Be accountable for Kenya Programs performance: quality, financial management, risk mitigation, team effectiveness.
• Manage consolidated budget across all departments, driving efficiency, donor compliance, and fund utilization.
• Build high-performing teams, develop HOD leadership, and ensure strong organizational culture.
• Identify and mitigate organizational risks: programs, partnerships, reputation, compliance.
• Establish governance frameworks ensuring ethical implementation and beneficiary safety.

Who you are:

What you bring

• Bachelor's degree in healthcare field (Medicine, Clinical Medicine, Nursing, Health Systems); Master's in Public Health or related field desirable.
• 8-10 years progressive leadership in health systems programs or donor-funded projects; 6-8 years at senior management/director level leading multiple departments.
• Demonstrated expertise in Health Systems Strengthening, Maternal & Neonatal Health, or Health Financing.
• Proven track record establishing new capabilities, driving transformation, and managing similar-scale budgets/teams.
• Strong experience with Kenya health sector (devolved system), government systems (MOH, counties), and donor/multi-sectoral stakeholders.

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What You’ll Do:

Helpdesk Product Management

• Identify features & data enhancements necessary for maintenance & improvement of our helpdesk platform (calling/messaging mothers in urgent cases).
• Collaborate with frontline teams to ensure urgent communication is seamless and timely.
• Monitor helpdesk metrics (response times, resolution rates, escalation handling) and work with the tech and data team to improve usability and performance.

Product Quality Assurance

• Oversee end-to-end quality assurance for SMS/chatbot flows, including reviewing logic, monitoring real-time behavior, and flagging breakdowns or areas for improvement.
• Analyze user responses to identify edge cases, confusion points, or common feedback patterns that warrant updates to the product.
• Conduct continuous quality checks across different user segments.
• Coordinate testing and release of new features or content, working closely with QA, clinical, and programs teams to ensure safe, clear, and context-appropriate messaging.

User centered design

• Gather, analyze, and use data and feedback to inform product iterations, ensuring continuous learning from how mothers interact with our tools.
• Conduct user behavior analysis to inform iterative design updates.
• Maintain the product backlog and ensure prioritization aligns with user needs, technical feasibility, and strategic goals.
• Support development of user research tools, pilot protocols, and performance reports to evaluate feature effectiveness.

Stakeholder management

• Communicate product performance and implementation issues clearly to stakeholders, providing data-driven recommendations and decision support.
• Collaborate with programs, Tech, data team for product rollouts and updates.

Who you are:​​​​​​​

What You Bring

• Bachelor’s degree in a relevant field such as information systems, computer science, public health, health informatics, human-centered design, data science, behavioral science or another discipline that builds strong analytical, technical and user-centered design skills.
• Minimum 5 years of relevant working experience in product management, data analysis, or a related field.
• Strong product management skills are required, and familiarity with tools like RapidPro and Salesforce is a plus.
• Highly analytical, deeply detail-oriented, empathetic and eager to translate frontline feedback into better digital experiences for mothers.
• Demonstrated experience in managing project timelines.
• Can demonstrate strong quantitative and qualitative skills to drive data-informed product decisions and improvements.
• Strong ability to communicate with and manage multiple stakeholders.
• Experience building business cases and driving outcome oriented product prioritization decisions that are aligned with strategic goals and user needs.
• Experience designing work plans and working collaboratively with teams to execute on the plans.
• Previous experience working on a product team, with a solid understanding of product lifecycle management, backlog prioritization, and feature delivery. 
• Working with Salesforce products is a plus.