Careers at Nathan Claire Africa

Perfomance Overview.

• The Sales Director is responsible for leading Nathan Claire Africa's growth strategy, identifying new business opportunities, and building strong relationships with key stakeholders. This role involves overseeing the business development and sales team, creating strategic partnerships, and expanding Nathan Claire Africa's customer base. The ideal candidate will have a proven track record and extensive experience in driving revenue growth and developing long-term business strategies to position Nathan Claire Africa as an industry leader.

Responsibilities:

• New Business Opportunities: Identify, assess, and close new sales and business opportunities, including product diversification, geographic expansion, and untapped customer segments.
• Strategic Growth Planning: Develop and implement a comprehensive business development strategy aligned with Nathan Claire Africa’s goals and vision, identifying new markets, products, and partnership opportunities.
• Team Leadership: Manage and mentor the sales team.
• Market Research & Analysis: Conduct thorough market research and competitive analysis to understand trends, opportunities, and potential challenges. Use data to guide decision-making and identify growth areas.
• Client Relationship Management: Build and maintain strong relationships with existing clients, partners, and industry influencers. Lead efforts to identify and pursue new client relationships. Mentor the sales team to engage similarly with the clients under their management.
• Partnerships & Alliances: Identify, negotiate, and secure strategic partnerships, joint ventures, and alliances that can drive revenue growth, enhance market presence, or improve operational efficiency.
• Sales Strategy & Execution: Collaborate with the marketing team to create and execute business development plans that increase sales pipeline, revenue, and brand visibility.
• Revenue Generation: Lead efforts to increase revenue through new client acquisition, upselling to existing clients, and entering new markets.
• Budget & Financial Management: Develop and manage the business development and marketing budget, ensuring that all initiatives are cost-effective and within the allocated financial resources.
• KPIs and Performance Monitoring: Set key performance indicators (KPIs) for the business development team and track progress toward goals, making adjustments to strategies as needed to meet targets.
• Reporting & Communication: Provide regular updates and reports to the executive team on business development progress, potential risks, and key opportunities.

Requirements.

• Education: Bachelor’s degree in Computer Engineering, IT, or a related field. An MBA or other advanced degree is an advantage.
• Experience:
  • 10+ years of experience, 5 years in a technical role. Experience in business development, sales, or a related field, with a track record of success in driving business growth is required.
  • Experience understanding and participating in drafting client and partner contracts, contract negotiations, and management or the delivery of contractual obligations.
  • 3 years’ experience in a software sales role with a track record of closing deals valued at USD 100,000 or more.
  • Demonstrable network of contacts in BFSI verticals in Kenya, Ethiopia, Tanzania, Uganda, and Rwanda. Contacts in SADC will be an advantage.
  • Previous leadership experience, including managing teams and leading large-scale projects or initiatives.
  • Experience in software consultancy or software sales is preferred.
• Strategic Thinking: Strong strategic planning skills, with the ability to identify long-term growth opportunities and create actionable plans to capitalize on them.
• Relationship Management: Proven ability to build and maintain strong relationships with clients, partners, and key stakeholders.
• Sales Acumen: Solid understanding of sales processes and the ability to align business development efforts with sales strategies to drive revenue growth.
• Communication Skills: Excellent verbal and written communication skills, with the ability to influence and persuade at all levels of the organization and with external partners.
• Market Knowledge: Deep understanding of market dynamics, customer needs, and competitive landscapes within the relevant industry.
• Analytical Skills: Strong financial acumen and analytical skills to evaluate opportunities, assess risk, and make data-driven decisions.

Key Competencies:

• Leadership & Team Building
• Entrepreneurial Mindset
• Innovative Thinking
• Problem Solving
• Results-Oriented
• Collaborative

Additional Requirements:

• Willingness to travel: Willingness to travel as needed to develop partnerships, attend conferences, and meet with potential clients or stakeholders.
• Strong proficiency in CRM tools, data analytics platforms, and Microsoft Office: Strong proficiency in CRM tools, data analytics platforms, and Microsoft Office.

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Perfomance Overview.

• As Technical Sales Associate is responsible for supporting the sales process by combining technical expertise with strong communication and interpersonal skills. They play a crucial role in understanding customer needs, demonstrating the value of the company's technical products or services, and assisting in closing sales. This position involves working closely with the sales, marketing, and technical teams to achieve revenue goals and maintain customer satisfaction.

Responsibilities:

• Sales Support: Assist the sales team in identifying customer needs and providing appropriate technical solutions. Collaborate with customers to determine the best products or services that meet their requirements.
• Product Knowledge: Develop a deep understanding of the company’s products, technologies, and services to effectively communicate their benefits and features to customers.
• Customer Engagement: Engage with potential and existing customers through phone calls, emails, and in-person meetings to understand their challenges and offer suitable solutions.
• Technical Presentations: Conduct product demonstrations and technical presentations to prospective clients, showcasing how products or services can solve their problems and improve efficiency.
• Solution Design: Work with the technical team to design customized solutions that meet the unique needs of clients, providing detailed technical explanations when necessary.
• Proposal Development: Assist in preparing sales proposals, quotes, and contracts, ensuring that technical aspects are accurate and understandable to customers.
• Relationship Management: Build and maintain strong relationships with clients by providing excellent customer service and post-sales support, addressing any technical concerns or issues they may have.
• Market Research: Stay informed on industry trends, competitor offerings, and emerging technologies to help identify new business opportunities and provide strategic sales input.
• Cross-Department Collaboration: Collaborate with the product development, engineering, and marketing teams to ensure the right alignment between customer needs and product capabilities.

Requirements.

• Education: Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related technical field is preferred.
• Experience: Previous experience in sales or customer service in a technical environment is a plus. Familiarity with software solutions or services is an advantage.
• Technical Expertise: Strong understanding of Software Solutions and services, with the ability to quickly learn new technologies or products.
• Sales Skills: Strong sales acumen with the ability to close deals, identify upsell opportunities, and build lasting client relationships.
• Communication: Excellent verbal and written communication skills, with the ability to simplify complex technical concepts for non-technical customers.
• Problem-Solving: Demonstrated ability to troubleshoot technical issues and offer tailored solutions to meet customer requirements.
• Time Management: Strong organizational skills with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Technical Tools: Proficiency in using CRM systems, Microsoft Office Suite, and other technical or sales-related software.

Key Competencies:

• Customer-Focused
• Adaptable and Quick Learner
• Team Player
• Analytical Thinking
• Goal-Oriented

Additional Requirements:

• Willingness to travel as needed to meet with clients or attend industry events.

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Perfomance Overview.

• The Technical Consultant - Reconciliation Systems specializes in implementing, configuring, and optimizing reconciliation software solutions such as AutoRek. This role is crucial in ensuring that the client’s financial processes are automated, compliant, and efficient. The consultant works closely with clients, providing technical expertise, solving complex business problems, and delivering tailored solutions to meet their reconciliation and data management needs.

Responsibilities:

• System Implementation: Lead the end-to-end implementation of reconciliation systems like AutoRek, including requirements gathering, system configuration, customization, and deployment.
• Client Consultation: Engage with clients to understand their reconciliation and financial control requirements, recommending appropriate system configurations and workflows to meet their needs.
• Data Integration: Work with clients to integrate reconciliation systems with their existing financial and accounting systems, ensuring seamless data flow and accuracy.
• Solution Design: Design and deliver customized reconciliation solutions by understanding the client's specific needs and aligning them with AutoRek's functionalities.
• Technical Support & Troubleshooting: Provide ongoing technical support to clients, resolving any issues or technical challenges that arise during and after implementation.
• Training & Documentation: Train end-users and client teams on the reconciliation system, providing detailed documentation and ensuring the system is utilized to its full potential.
• Process Automation: Identify opportunities for automating financial controls and reporting processes, helping clients enhance their operational efficiency.
• Testing & Validation: Lead system testing, including user acceptance testing (UAT) and troubleshooting during deployment to ensure the solution functions as expected.
• Client Relationship Management: Maintain strong client relationships, acting as a trusted advisor to ensure client satisfaction, retention, and potential upsell opportunities.
• Regulatory Compliance: Ensure reconciliation systems are compliant with relevant financial regulations (e.g., SOX, IFRS) and industry best practices.

Requirements.

• Education: Bachelor’s degree in Computer Science, Information Technology, Finance, or a related field.
• Experience:
  • Prior experience working with reconciliation systems (preferably AutoRek or similar platforms such as BlackLine, SmartStream, or FIS).
  • Experience in implementing software solutions within financial services, accounting, or treasury environments is an advantage.
  • Background in financial services or FinTech consulting.
• Technical Expertise:
  • Strong understanding of reconciliation processes, financial data management, and general ledger accounting.
  • Familiarity with AutoRek, including configuration and customization options.
  • Knowledge of databases, SQL, and data integration techniques.
  • Experience with other financial systems (ERP, accounting software, data management tools) is beneficial.
• Analytical Skills: Ability to analyse complex financial data, understand the client’s business processes, and propose relevant technical solutions.
• Communication: Excellent written and verbal communication skills, with the ability to explain technical details in a clear and concise manner to non-technical users.
• Problem-Solving: Strong troubleshooting and critical thinking skills, with a proactive approach to solving technical challenges and ensuring smooth system operations.
• Time Management: Capable of managing multiple projects and priorities effectively, delivering results within set timelines.

Key Competencies:

• Customer-Focused
• Adaptable and Quick Learner
• Team Player
• Analytical Thinking
• Goal-Oriented