Careers at Sun King (Formerly Greenlight Planet)

About the role:

The role holder will act as the operational engine that keeps the Data Desk running at pace and to standard, serving as both a technical authority and a people manager, often in the same hour.

The mandate has three pillars: keep the queue healthy, automate the repeatable tasks, and ensure that nothing inaccurate leaves the team. You manage the flow of incoming L1/L2 requests, perform 100% of code reviews for entry-level analysts, and systematically convert recurring requests into self-service dashboards — effectively working the Data Desk out of a job, one repeat ticket at a time. The ideal candidate is someone who takes pride in operational precision, finds satisfaction in growing junior talent, and has the SQL depth to catch a subtle logic error in a peer’s query.

What you would be expected to do:

Ticket Routing & Triage: 

• Own the incoming request queue and serve as the first point of triage for all L1/L2 tickets raised to the Data Desk. 
• Accurately categorize every request across the four tracks (Logic, Exports, Ops, and Finance) and route to the appropriate pod lead or analyst without delay. 
• Monitor SLA performance across the queue in real time; proactively surface blockers to the Head of Data Ops before SLAs are breached. 
• Maintain and continuously refine the triage playbook, updating categorization rules as request patterns evolve and new ticket types emerge.

Automation of the Routine: 

• Systematically identify “repeat” requests and flag them for automation. 
• Work closely with Pod Leads to scope, design, and ship self-service dashboards and automated data pipelines that retire those recurring requests. 
• Coordinate with the Analytics Engineering pod to ensure all automated outputs conform to Sun King data quality and governance standards.

Technical Supervision & Code Review: 

• Perform 100% of code reviews for entry-level analysts before any output is delivered to a business stakeholder. 
• Review SQL, LookML, and dashboard logic for correctness, performance, and alignment with the Sun King Data Standard.

Team Operations & People Development: 

• Run daily stand-ups for the Data Desk team, keeping the team aligned on priorities and unblocked on active tickets. 
• Conduct regular 1-on-1s with direct reports, tracking progress against individual growth plans agreed with the Head of Data Ops. 
• Onboard new Freshers into the Data Desk’s processes, tooling, and quality standards as part of the Data Academy rotation curriculum. 
• Represent the Data Desk in cross-functional ceremonies — sprint reviews, stakeholder check-ins — when the Head of Data Ops is unavailable.

You would be a strong candidate if you:

• Hold a bachelor’s or Master’s degree in a technical field such as Computer Science, Data Science, Statistics, or a related discipline.
• Possess 4–9 years of experience in a data, analytics, or data operations function with at least 1–2 years in a role with direct responsibility for reviewing, mentoring, or managing junior data analysts. A track record of translating recurring manual work into automated or self-service solutions.
• Demonstrate strong hands-on SQL skills, working knowledge of LookML or equivalent BI layer logic (Looker, Tableau, Power BI, Metabase), and familiarity with AWS-based data environments.

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About the role:

• The Area collections Executive plays a critical role in managing delinquent accounts and ensuring repayment compliance. This position involves converting overdue accounts into current customers through client visits, collection calls, and strategic follow-ups in team work with Area Business Managers and Field Sales Executives/Energy Officers to minimize default rates.

What you would be expected to do:

• Convert delinquent accounts to current customers through overdue client visits and performing collection calls.
• Working with Area Business Managers and Field Sale Executives/Energy Officers to minimize default rates through follow up on delinquent customers.
• Identification, reporting and investigation of suspected Fraud or tampering cases.
• Escalation of any complex cases e.g. client complaint, tampering, fraud and working closet with the Fraud Management team.
• Training field Agents on the key Risk processes including various collection techniques, repossession etc.
• Driving operating rhythm to follow-up with Agents (Field Officers) to ensure they are completing their collection calls and repossession tasks on time.
• Examining area portfolio and repayment trends and laying down daily, weekly, monthly strategies to drive better collection rates from delinquent customers.
• Conducting mystery market visits to confirm the quality of sales and obtain different insights from different areas to enhance strategic direction and mitigate problems of delinquent accounts and repayments.
• Providing weekly updates to Sales and Risk management teams on-field interventions performed and results achieved, along with customer insights.
• Designing, piloting, and operationalizing collection processes necessary for ensuring better repayments and customer satisfaction.

You might be a strong candidate if you:

• Hold a bachelor's Degree preferably a Criminology related course 
• Have at least 2 years of experience preferably in the Collections or Fraud Identification & Investigation
• Possess credit management Experience in a MFI/Bank/Fintech/PAYGO company (added advantage).
• Demonstrate excellent people relations skills.
• Exhibit fraud detection & Investigation skills.
• Show attention to detail.
• Possess advanced excel skills.
• Have problem-solving abilities.
• Display good communication and presentation skills.
• Have good planning and Organization skills.  
• Possess previous work experience in Field collections (added advantage).