Careers at Tech Trail IT

• The IT Infrastructure Engineer is responsible for designing, implementing, and maintaining clients IT systems and infrastructure. This role involves ensuring the reliability, scalability, and performance of critical systems, as well as integrating new technologies and solutions to meet the business needs. The Engineer will collaborate with other teams in the company to optimize system performance, troubleshoot complex issues, and enhance overall IT operations. 

Job Description:

• Configure and maintain network devices (routers, switches, firewalls, and VPNs) to ensure secure and efficient network operations.
• Analysis of server/storage hardware and operating system software(service improvements, upgrades and system patching.
• Identifying and resolving infrastructure-related issues, including network connectivity, server failures, and performance bottlenecks, in a timely manner.
• Building, implementing, and supporting IT infrastructure solutions, encompassing server hardware, network devices, storage systems, and virtualization technologies.
• Maintenance of systems documentation and procedures.
• Remote monitoring and analyzing system performance, network traffic, and application performance to identify and resolve issues proactively using remote management and monitoring tool(RMM).
• Work closely with other IT team members and departments to ensure alignment and integration of infrastructure with organizational needs.
• Installing, configuring, and maintaining server operating systems, network protocols, and storage management systems.
• Provide technical support and training to staff and end-users on infrastructure-related issues.

Requirements:

• Bachelor’s degree/diploma in Computer Science, Information Technology, or a related field.
• Minimum of 3-5 years of experience in IT infrastructure management or a similar role.
• Excellent analytical and problem-solving skills with the ability to troubleshoot and resolve complex issues.
• Relevant certifications such as CompTIA Network+, Cisco CCNA/CCNP, Microsoft Certified: M365 Administration, Azure Administrator.
• Strong knowledge of networking protocols, server hardware, virtualization technologies, cloud platforms(M365), and various operating systems (Windows, Linux).
• Experience with configuration of Firewalls and switches, ideally Cisco/Sophos/Fortinet.
• Strong Networking fundamentals and management, understanding of OSI model and resolving complex networking problems
• Knowledge of Active Directory deployment and management.
• System Administration Techniques – understanding OS Performance, Microsoft and UNIX/Linux enterprise hardware and storage.
• Strong oral, written, interpersonal communication and leadership skills.
• Attention to details and analytical thinking
• Ability to work effectively both independently and as part of a team in a fast-paced environment.

Skills.

• Proven experience in building and deploying IT Infrastructure technologies.
• Experience with ITIL framework and IT service management.
• Knowledge of monitoring tools like  Zabbix for monitoring network and server and remote management and monitoring tool (RMM).

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Job Description

• Identify and approach managed services potential customers.
• Analyze market trends and competitor behavior to adjust strategies as needed.
• Work with our Technical Support team to define and enhance our existing IT Services offering to maintain relevance and competitiveness to capture additional market share.
• Understand and analyze client’s business processes to advise on how they can improve business efficiency and cut costs to allow them to focus on their core business.
• Conduct sales presentations and pitches to prospective clients, highlighting key services, benefits, and value propositions.
• Generate leads, follow up on inquiries, and qualify prospects through outbound calls, emails and social media outreach.
• Utilize customer relationship management (CRM) software to manage leads, track interactions, and maintain accurate records of sales activities and customer communications.
• Contribute to the development of sales forecasts and strategic plans, providing input and insights to support business growth objectives.
• Provide feedback to the company on market trends, competitive activities, and customer preferences to inform services provision, pricing strategies, and sales forecasts.
• Customer management leadership skills.

Requirements

• A university Degree/Diploma in Business/ Commerce/ Sales and marketing or related field.
• A minimum of 3 years of relevant experience in B2B sales.
• Proven experience in sales and marketing roles, preferably in technological companies or similar market segment.
• Proficiency in Social media management, digital marketing (Facebook Ads, Google Ads)
• Applicant should possess experience and knowledge of (Computers, networking technology, computing systems and infrastructure, Managed Services, IT Support Outsourcing model) or be tech savvy.
• Proven ability to precisely manage and forecast a complex sales process.
• Strong interpersonal skills; can quickly build rapport and deliver compelling, persuasive arguments to an executive-level audience.
• Strong sales acumen and negotiation skills, with a track record of achieving sales targets and driving revenue growth.
• Excellent verbal and written communication skills.
• Proven prospecting and sales cycle management skills.