Consultants at World Health Organization

Purpose of consultancy

To contribute to the Treatment, Care and Service Delivery unit (TAC) work to provide expert advice and manage the HIVDR database: to provide primary and secondary-level guidance, to advice country users in the use of the database and to provide technical input for and testing of planned, new database functionalities and, to develop an automated tool to analyse annual proficiency panels.

Deliverables: 

Task 1: Provide primary- and secondary-level technical expertise to country and regional users of the WHO HIV drug resistance database. This includes expert advice and management of country user log in requests as well as request made by WHO country, regional or HQ, remote tutorials to country users on use of database, expert advice to country or WHO country, regional or HQ users in data cleaning and upload of data to the WHO HIVDR database. 

• Deliverable 1.1: Primary- and secondary-level guidance provided to users of the WHO HIVDR database. This technical expertise includes management of log in requests, remote tutorials to country users on use of database for up to 15 countries, and data cleaning and upload for data from up to 15 countries. 
  Timeline: (20 days during 11 months)

Task 2: Provide expert advice to WHO in developing the content for and executing up to 6 regional webinars on the HIVDR database. Webinars for survey types: pre-treatment HIV drug resistance, acquired HIVDR (ADR) (viral load lab-based, clinic-based and sentinel methods), drug resistance in people newly diagnosed with HIV. In collaboration with the HIVDR team, up to 2 webinars to be planned and executed by the Service Provider, per quarter.

• Deliverable 2.1: 1-2 webinars developed and executed per quarter (up to 6 total).
  Timeline: (5 days during 11 months)

Task 3: Provide technical advice to the HIVDR team and external developer in development of new modules of the WHO HIVDR database. There will be up to four new modules developed in 2023: lab-based ADR; enhanced lab-based ADR; clinic-based ADR; and sentinel ADR. In addition, there will be development of a BCCFE API for concatenation of HIV-1 RT, PR, IN sequences and development of a sandbox for sequence quality assurance of sequences by WHO HIVResNet laboratory users.
To provide technical advice to the HIVDR team and developers through attendance at weekly or bi-weekly standing meetings with HIVDR team and developer and by providing technical inputs via emails.

• Deliverable 3.1: Quarterly short reports detailing technical inputs provided to HIVDR team and development at weekly or bi-weekly calls as well as records of inputs provided by email.
  Timeline: (10 days during 11 months)

Task 4: Evaluate new modules (developed by external developers and delineated under Task 3).  To develop test datasets for each of the relevant modules defined in Task 3, perform testing, provide feedback to HIVDR team and external developer – reporting if new modules meet business rules and are free of technical “bugs.”

• Deliverable 4.1: Quarterly short reports detailing results of testing and feedback provided to database developers and the HIVDR team. 
  Timeline: (15 days during 11 months)

Task 5: Develop an automated tool to score proficiency panel results generated by HIVResNet laboratories against a known standard.

• Deliverable 5.1: Automated scoring tool for HIVResNet laboratory proficiency panels developed.
  Timeline: (10 days during month 9)

Qualifications, experience, skills and languages.

Educational Qualifications:

Essential:

• First university degree in information and web technology, or equivalent discipline.

Experience

Essential:

• At least 7 years of experience in data management and database development, out of which at least 5 years’ international experience.

Skills/knowledge

Essential:

• Knowledge of ETL, SQL, data visualization, QA testing, conducting web training and writing users manuals. 
• SQL Server, PowerBI, ETL tools, Python, R.
• Good communication and presentation skills.

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Purpose of consultancy

To scale up knowledge management and communications activities linked to the UN Decade of Healthy Ageing Platform (including related digital channels such as social media) in response to growing demand, accelerating brand awareness, and the objectives laid out in the Decade Communications Strategy (2022–2024). 

Deliverables

Objective 1 : Accelerate the implementation of the Platform's content review guidelines and processes, including by facilitating the convening of a cross-sectoral content oversight committee.

• Deliverable 1.1: Generate new knowledge items for the Platform in alignment with the Platform’s Content Review Guidelines, either through review of community submissions or strategic identification of knowledge products relevant to healthy ageing.
  Expected by: at least 10 new items per week.
• Deliverable 1.2: Compile relevant data and produce descriptive analyses on the knowledge/content base of the Platform to help identify strategies for improvement. These analyses will be used under deliverable 1.4 and for the production of the internal 2023 Decade Communications Report.  
  Expected by: quarterly, including a final overall consolidation of data by 31 December 2023.
• Deliverable 1.3: Contribute to the development of a cross-sectoral content oversight committee for the Platform by: (a) contributing to drafting the Terms of Reference for the committee, and (b) contributing to the identification and onboarding of suitable committee candidates based on revised Platform Content Review Guidelines and other administrative procedural requirements.
  Expected by: 15 June 2023.
• Deliverable 1.4: Contribute to the convening of at least two virtual meetings of the Platform’s cross-sectoral content oversight committee. This includes contribution to drafting the agenda and participation in planning / conceptualization meetings.
  Expected by: 31 December 2023.

Objective 2: Contribute to the growth of the Decade’s communication channels linked to the Platform, guided by the Decade Communications Strategy (2022–2024).

• Deliverable 2.1: Maintain the Decade’s editorial calendar by proposing and producing strategic social media content (copy + visuals) designed to maximise engagement, reach new audiences, and strengthen the Decade brand, towards achieving the Year 1 key performance indicators outlined in the Decade Communications Strategy.
  Expected by: up to three posts/threads per week on Twitter in the first instance, expanding to LinkedIn and one other social media platform at a similar pace in Q2 2023. 
• Deliverable 2.2: Contribute to the design, implementation, and monitoring of up to three communications campaigns linked to major milestones related to the UN Decade of Healthy Ageing.
  Expected by: 31 December 2023.
• Deliverable 2.3: Contribute to cross-UN collaboration on the UN Decade of Healthy Ageing to regularly collate and leverage Decade-related communications opportunities from across all members of the UN Inter-Agency Group on Ageing.
  Expected by: monthly process, starting May 2023.

Qualifications, experience, skills and languages

Educational Qualifications:

Essential:

• A first university degree in communications, media, journalism, information science, knowledge management, or other related field from an accredited academic institution.

Desirable:

• An advanced university degree in communications, media, journalism, information science, knowledge management, or other related field from an accredited academic institution; or
• An advanced university degree in global health, public health, social science, gerontology, or other related field from an accredited academic institution.

Experience

Essential:

• Three to five years of international work experience in communications, marketing, public relations, or knowledge management, preferably within a scientific, public health, or medical context.

Desirable:

• Previous experience working within international organisations, preferably within the United Nations system.
• Previous experience working in the field of ageing, demography, or life course approaches.
• Previous experience working in contexts of multi-stakeholder, multi-sectoral, and multi-disciplinary collaboration.
• Past experience with managing or designing content review, curation, or moderation processes, preferably in a digital context.
• Past experience with web-based content management systems or databases.

Skills/Knowledge:

• Demonstrated expertise in developing and implementing effective, strategic, and evidence-based communications products, with an emphasis on copy and other written material.
• Demonstrated expertise in digital communications, particularly social media.
• Strong familiarity with knowledge management or knowledge activities, preferably with a significant digital component.
• Familiarity with the Adobe Creative Cloud suite, or comparable solutions (including web-based tools).
• Familiarity with United Nations processes related to older people and ageing.
• Familiarity with the UN Decade of Healthy Ageing and WHO’s concept of healthy ageing.