Current Openings at Kilimall

Duties & Responsibilities:

• Monitor and oversee the performance of the assigned region
• Identify and address challenges impacting performance in a timely manner.
• Regularly update and maintain data using Excel.
• Follow up on reverse and forward logistics.
• Ensure daily clearance and resolution of abnormal data.
• Develop and maintain strong relationships with KiliShops in the region.
• Act as the primary point of contact for KiliShops, addressing their queries and concerns promptly.
• Work to improve KiliShops' reviews and ratings in the designated region.
• Conduct periodic audits to ensure compliance with operational and quality standards.
• Ensure all KiliShops provide accurate invoices.
• Generate and manage invoices for KiliShops in the assigned region.
• Monitor and report any discrepancies in billing or payments.
• Create and manage virtual training sessions for KiliShops in the region.
• Organize regular workshops or meetings to align shop owners with company objectives.
• Prepare periodic performance reports for the region and share them with management.
• Communicate updates, new policies, and initiatives to KiliShops effectively.

Skills and Competencies

• Diploma/Bachelor's degree in Business Administration, Management, Supply Chain, or a related field.
• Minimum 2-3 years of experience in regional management, operations, or a similar role.
• Proven track record of managing multiple stakeholders and ensuring operational excellence.
• Proficiency in Microsoft Office Suite, especially Excel (pivot tables and VLOOKUP).
• Strong understanding of logistics and supply chain operations.
• Excellent written and verbal communication skills.
• Familiarity with the retail or e-commerce sector is a plus.

go to method of application »

Duties & Responsibilities:

• Deliver onboarding and training sessions for new sellers on marketing, store operations, and platform use.
• Provide ongoing support to existing sellers in collaboration with Account Managers.
• Track the on boarding progress of new sellers and ensure timely setup of listings, pricing, and store readiness.
• Compile and maintain seller training resources, including FAQs and best practices.
• Collect and incorporate feedback to continuously improve training content.
• Monitor the performance and engagement of incubated sellers and recommend support strategies.

Skills and Competencies

• Fluent in English and Swahili.
• Prior experience in e-commerce or digital platforms is an advantage.
• Strong skills in Excel, PowerPoint, and Word for reporting and training material development.
• Excellent communication and coordination skills.
• Bachelor's degree or higher in a relevant field.
• Quick learner with strong problem-solving skills and attention to detail.

Key Performance Indicators

• Number and effectiveness of seller training sessions delivered monthly.
• On boarding success and first-month sales of newly incubated sellers.
• Quality and quantity of new and optimized product listings.
• Positive seller feedback and performance ratings.