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Job Description :

Our ambition is to be the digital leader in our industry and the D&T Product Owners play a crucial role in making this a reality, in partnership with our key stakeholders from business teams.

Lead BA role has a key part to play in this agenda and for effective impact in Diageo globally, the role has been designed to focus on both functional and global deliverables.

Lead BA will focus in driving competitive advantage for Diageo markets through focus on customer and consumer, enabling outstanding planning capabilities; expand margins through enabling continuous reduction of COGs, influence reliable, accurate, standard and cost effective business services, and participate in enabling our people become as effective as possible, collaborate efficiently and access information easily.

Dimensions

This role will have a degree of financial responsibility for identifying (in conjunction with other parts of D&T and the project team) all D&T spend associated with any analysis or requirements within process and data areas.

The role will support any or a combination of the following areas:

•                One Plan

•                Financial Controllership

•                Corporate Finance

•                Supply & Demand Planning

•                Budgeting process (overheads, etc)

This role will also support projects initiation and execution with key focus on requirement gathering and documentation and solution’s delivery.  Projects will be as the project pipeline, Process Improvement, M&A, etc.

Complexity

• This role is accountable for Solution Delivery and Business Process Services Delivery/Optimization for the E2E planning capabilities in Diageo globally. Markets can include owned subsidiaries, JV’s and/or third party distributors, with both Demand and Supply operations.

• It is a Global role covering all markets. The role will manage the Digital & Technology Transform E2E Planning Consumer and Customer Planning agenda with Regional & Market Leadership Teams and subject matter experts across the organization.

• D&T relationship management success will be critically dependent upon successful joined up Region and Function planning   – and subsequently the ownership of stakeholder relationships from the Plan, Transform, Run and A&I teams

Leadership Responsibilities

Be Authentic

• Be yourself, stand up for what you feel is right and important

• Build great relationships with those you work with, both internally and externally

• Be honest and open at all times; demonstrate high integrity

Find Solutions 

• Think in the future, anticipate trends and opportunities

• Generate ideas and move them to action

• Be imaginative in finding solutions to issues and pursuing opportunities for the business

Consistently deliver great performance

• Demonstrate drive to make a positive difference to business performance.

• Be clear about your own performance commitments ensure they are linked to business goals.

• Identify clear priorities and focus on them at all times.

• Demonstrate brilliant execution, be thorough and apply high standard in everything you do

Understand the controls and governance required in your area. Work within these and always speak up if they are not met

Purpose of Role

• The purpose of this role is to support the Business Partner by leading the areas of process, information and data analysis within the assigned functional area(s). The post holder is to become a subject matter expert in their process area(s) bringing competitive and industry best practise analysis and provide recommendation for specific investment.
• The role will also drive metrics in their domain process as well as lead and implement projects in their domain with tangible delivery of benefits. They will be responsible for leading and supporting business case generation, analysis, design, QA of Build and PT, User acceptance and benefits realisation. The role is also responsible for raising the capability levels in their domain areas for super users and service delivery leads.
• Provide subject matter expertise to the business and project team in a lead engagement role.  Ensure stakeholder engagement and project scope definition is outcome focused with a strong business and benefits case always being the prerequisite to any project mobilizatio

Top Accountabilities

Supervision and delivery of:

• Business Case Definition – identification of target areas for business improvement. Work with Business Partner to build a submit a benefits focused business cases for evaluation prior to any project start Process definition and governance and translation to system requirements – Identify and document market requirements, information and data gaps to enable solutioning and system configuration System governance – Ensuring that we design and deliver solutions that are in line with GDBS Enterprise Architecture and technical roadmaps Solution Knowledge – ensures support team(s) builds effective knowledge of all solutions delivered to enable internal ongoing BAU capabilities UAT & Training – Support as appropriate on UAT in market and with delivering train the trainer sessions Project Delivery -  be agile custodian and drive projects with agile mindset. Support a product owner by helping to analysis of the business domain, stocking the product backlog, and grooming the product backlog. Performs or provides coaching to the team during an iteration, include facilitating collaboration, generating examples, transferring knowledge, and being a good team member. Be responsible for the process, information and data work streams on projects, including interfacing with the business

Qualifications and Experience Required

• Deep Planning Process Orientation and Knowledge

• Specific Experience and credibility in given global process area / function

• Relevant Bachelor’s Degree required

• Established background in launching software or services in partnership with engineering teams and high degree of proficiency in prototyping, iterative development, understanding of Agile principles

Levels of responsibilities guidance in line with the SFIA framework for a L5 Service Leader

D&T used SFIA as our Functional capability framework.  For more details on this industry standard framework, go to www.SFIA.org.uk

 

Skills                                                                               Level of Skill Required

(Key skills are marked with an asterisk)                        

Benefits management (BENM) * 5

Business analysis (BUAN) * 5

Business Process Improvement (BPRE) * 5

Business process testing (BPTS) * 5

Organisation design and implementation (ORDI) * 5

Change implementation planning and management (CIPM) 5

Project management (PRMG) 4

Stakeholder relationship management (RLMT) 5

Supplier relationship management (SURE) 4

 

Barriers to Success in Role

• Poor engagement / communication skills in dealing with stakeholders

• Inability to work across cultures / geographies

• Unable to manage multiple concurrent activities and deadlines

• Dislike or discomfort with detail

• Low resilience and inability to operate in a fast moving and often pressurised environment

• Lack of insight and commercial instinct

• Inability to strike the right balance to align global and local requirements

 

Flexible Working options / Travel requirements

It is our goal to reach greater flexibility of resources, which we recognise, may require a greater level of mobility and travel.

For this role we anticipate rare needs for travel (up to 20%, COVID impacts Diageo T&E currently), however, configuration of project portfolios and locations of key stakeholders mean that not everyone may be required to travel to deliver projects. Pattern of travel will be dependent on the needs of the project, region / process areas and pipeline of work.

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Job Description :

About us

From Arthur Guinness to Johnnie Walker, our business was founded on people of great character, and in 250 years, nothing’s changed. We’re the world’s leading premium alcohol company. Our brands are industry icons. And our success is thanks to the strength of our people, in every role. It’s why we trust them with our legacy. And it’s why we reward them with the career-defining opportunities that they deserve.

Our ambition is to create the best performing, most trusted and respected Consumer Products Company in the world. To achieve these, we need the world’s very best people.

Feel inspired? Then this may be the opportunity for you.

 

Context/Scope

EABL operates within a multi-cultural, multinational, multi-currency environment. EABL comprises five business units: KBL, UDV, EAML, SBL and UBL. KBL is further categorized into Demand and Supply. The Supply business is involved in production of beer and spirits. The Demand business is involved in marketing and pushing the product to consumers.
 
The department packages a range of alcoholic and non-alcoholic beverages and stout. The department must maintain the quality of these beverages and they must reach the ultimate customer in the best possible quality standards that entails both the intrinsic and extrinsic aspects of beer. The consumer is now more discerning, and demands both quality and value for money. The department must maintain the quality of these beverages and they must reach the ultimate customer in the best possible quality standards that entails both the intrinsic and extrinsic aspects of beer.
 
The Supply function is undergoing major changes in its ways of work through rollout of the Manufacturing Management system (MMS) and process upgrade of its brewery & packaging lines into sophisticated highly automated equipment. The job holder is responsible for the Packaging a complex portfolio of brands and pack sizes to meet sales and marketing demand. Currently 16 brands and 113 SKUs including beers, kegs and cans are in packaged in Tusker.
 

Purpose of Role

• Lead and motivate Tier 1 shift team to take accountability to deliver World Class performance in Safety, Quality, Asset Care, Hygiene, Productivity (Volume and Losses) and controls and morale. This includes ensuring Tier 1 meetings are used to drive objectives

• Drive compliance to Health, Safety and Environment system requirements and reporting at the shop floor in service of zero harm culture

• Ensure that Quality, Food Safety and Hygiene Systems requirements in place are met and drive conformance to internal/Diageo and regulatory standards, and adherence to accreditations and certification standards (ISO, KEBs and DNVGL etc.)

• Actively use the EISC tools to drive continuous improvement e.g. RCPS, DMAICs etc.

• Own and drive asset care plans for the shift by delivering preventative and autonomous tasks

• Implement designed controls tasks in all processes from materials receipt, packaging and account for use on the process through reconciliation to account for and control losses

• Ensure resource availability for the shift including but not limited to Materials, beer, glass, people and warehouse space

• Ensure compliance with KRA/KEBs regulatory requirements in the EGMS system through accounting for all stamps/stickers issued for use in process and controlling losses

• The Shift Packaging Manager is responsible for ensuring shift planned Bright Beer Volumes are bottled and meet all the set quality specifications in order to meet the daily, weekly and monthly targets that match the Sales forecast.

• Ensure correct brand cut-offs, filling and all other packaging operations for efficient and timely availability of scheduled beer in the warehouses.

• Manage reconciliation of materials usage and finished goods during change overs to minimize losses and sign of reconciliations relating to the materials returned 

• Give priority areas needed for weekly maintenance, supervise breakdowns and planned maintenance giving full consideration of Health, safety and environmental issues. Actively participate in maintenance activities for the line and hold the tension with Asset Care to reduce machine long and short stops

• Implement change management in the deployment of MMS Best Practices

• Run weekly assessments for team members through the performance measurement process to drive accountability and ownership with improvement plans for individuals scoring below set targets

•  Update Teams performances in Tier 2 and drive performance meetings and conversations with teams

• Drive team performance through identification of training needs, development of training plans as well as on job mentoring and coaching

• Manage team annual leaves.

• Actively spend 80% of time on shop floor

 

Dimensions:

• Tusker Brewery has 5 packaging Lines (2 Bottling Lines, 2 Kegging Lines and a Canning Line)

• UDV has major interfaces with the Tusker since the two sites share the same Utilities Plant, RTDs are packaged in the Beer Lines and both plants are served by the one Logistics set up (warehouse and resources).

 

Financial

Maintenance budget:  Kshs. 16 million per month per line
Packaging budget: Kshs. 2.8 billion (including Excise Duty)
OEE – to meet Diageo targets line OEE.

 

Complexity

KBL operates in a liberalized and competitive but shrinking beer market with a depressed and diminishing disposable income.  The consumer is now more discerning, and demands both quality and value for money. The company seeks to perform all its activities in a compliant way as prescribed in the Diageo Codes, Policies and Standards.
KBL is currently operating two bottling lines, two keg lines and one canning line with annual capacity of beverage packaged per year - 17.3 million metric cases of 12 hrs. shift working system, 24 hours operation, 7 days production and 1 day maintenance as per a 10 day cycle

 

Leadership Responsibilities and Decision-Making Rights

• Win through Execution - Lead bold execution in a fast moving world by overcoming challenges to deliver great performance consistently

• Inspire through Purpose - Amplify our purpose within the team externally

• Shape the Future - Create focus and ownership for shaping Diageo’s future ambition

• Invest in Talent - Harness the full extent of Diageo’s talent and diversity

 

Top Accountabilities

 

Upholding standards through practices:

• Own KPI targets across shifts as well as for the line/process through SIC monitoring and tracking.

• Follow leader standard work and ensure all team members follow standard operating procedures.

• Cascade business objectives to the team to drive ownership of the deliverables by the team

• Run the shift operations in compliance to the Diageo COBC

• Input into the weekly planning cycle and Innovation projects

• Interpret requirements e.g. Asset Care, 5S and deploy resources accordingly

• Completely accountable for planning and driving the Asset Care agenda for the shift i.e. AMs and PMs

• Develop team morale, recognize great performance and take timely action to address under performance where necessary

• Deliver annual learning and growth objectives for the team by executing capability assessments for the shift to identify training gaps, hold the team to account through timely and regular performance conversations.

 

Problem solving for performance:

• Ensure proper application of RCPS through role modelling and leadership. Raise 5WHYs as defined by agreed trigger points and lead situational problem solving on shift. Follow up on actions raised for 100 year fix

• React ASAP to issues as they manifest. Own Accident reports and non-conforming product

• Engage with the Daily Operational Review meetings to discuss persistent performance issues

 

Managing Change for continuous improvement:

• Manage and build capability of the team through identification of training needs and development of quarterly training plans in conjunction with the Packaging Manager and Capability team

• Influence support functions to support their improvement initiatives; work collaboratively for cross function problem solving.

• Create a "high performing team”. Lead the team through defined phases of development. Identify capability needs of the team members and the team.

 

Excellence in Supply Chain:

• Effectively lead the team in using EISC tools as the default RCPS and continuous improvement program. Should be able to lead a DMAIC successfully.

• Well versed in MMS practices and leads at least one BP (Team work, Focused Improvement etc.) effectively

• Ability to work within the Performance Management structure of KPIs and use trends to identify focus areas. Should be able to use the Tier Review Meeting Structure to update and escalate issues as they arise

• Has a proven track record in adherence to Core Process and Standards

• Demonstrates role model behavior and coaches others to follow a consistent approach and go beyond mandatory minimum requirements

• Proactively leverages the learning curriculums and materials on Diageo My Learning Hub and other sources to continuously grow self and team.

 

Qualifications:

• Degree in Manufacturing, Mechanical or Chemical Engineering, or Food Science

• Advanced formal training or further education or qualified through experience

• NEBOSH qualification or willing to complete it within 12 months                          

• Relevant IBD qualification (General Certificate in Spirits/Beer Packaging) or willing to complete within 12 months

 

Experience:

• At least 3 years’ experience in production management.  Ideally in a shift based FMCG manufacturing environment.

• Ability to manage people performance, coaching and development of a multi-disciplined team, in a unionized set up

• Proactive structured problem evaluation & solving skills learnt through exposure to Lean, Six Sigma, TPM or Manufacturing excellence.

• Experience of working in a challenging quality & customer focused FMCG environment.

• Basic financial awareness, understanding of business drivers, budgeting processes.

• Understanding of driving controls and reconciliation of material inputs and finished goods.

• Standard business (MS Office) packages.

 

Diversity statement

 

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

 

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

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About us

From Arthur Guinness to Johnnie Walker, our business was founded on people of great character, and in 250 years, nothing’s changed. We’re the world’s leading premium alcohol company. Our brands are industry icons. And our success is thanks to the strength of our people, in every role. It’s why we trust them with our legacy. And it’s why we reward them with the career-defining opportunities that they deserve. Our ambition is to create the best performing, most trusted and respected Consumer Products Company in the world. To achieve these, we need the world’s very best people. Feel inspired? Then this may be the opportunity for you.

Context/Scope

UDV operates within a multi-cultural, multinational, multi-currency environment. UDV is involved in production of spirits. The technician will be responsible for operating assigned machines/process, monitoring and maintaining machine/process documentation required by the different systems and standards in place. Additionally, this role has maintenance responsibilities as assigned by Shift Manager/ACM. Other one-off responsibilities might be assigned based on situations but within the confines of the role

The role works closely with Asset Care Team (Technicians, Planner and ACM), Quality Analysts, Materials Clerks, Shift Managers, and other technicians within team and those in other teams

UDV has a Blending Plant for products at 40% ABV, an RTD blending plant, and a Packaging Plant which has 4 Lines with annual capacity of 5.6m EUs. UDV operates in an FMCG environment in which it controls about 60% of the spirits market, with a huge potential for further growth, both within and outside the country. It now has all its production operations carried out on one site. UDV sells most of its products mainly in the local market. However, it sells a lot of spirits products in Great Lakes Region. UDV produces locally crafted brands but also produces some global brands (Smirnoff Vodka, Gilbeys Gin, Captain Morgan, Mr Dowels, Orijin Bitters) under licence. UDV plant exists in the same geographical location with Tusker Brewery whose capacity is 5.4m HLs has and packaging capacity of 7.0m HL.

Purpose of Role

To efficiently operate process machines to produce high quality UDV products/services to meet both local and international standards in a safe environment and at the lowest cost.

The role reports into the Shift Manager.

Dimensions

• Tusker Brewery has 6 packaging Lines (3 Bottling Lines, 2 Kegging Lines and a Canning Line)

• UDV has major interfaces with the Tusker since the two sites share the same Utilities Plant, RTDs are packaged in the Beer Lines and both plants are served by the one Logistics set up(warehouse and resources).

 

Complexity

UDV is an integrated Supply and Demand businesses producing Spirits for local and East Africa markets.

The roles involve engagement with;

• Production teams

• Quality team,

• Asset care team

• Material Clerks

• Logistics team

• 3rd Parties Resources

Leadership Responsibilities and Decision Making Rights

• Sets demanding and stretching targets for self and team

• Confronts difficult issues and takes personal ownership to resolve

• Take accountability & ownership of team goals

• Strong team player

• Ability to build trust with team members

Top Accountabilities

• Offload Neutral Spirit supplied from the various sources through the intake process into the bulk holding tanks at 96% ABV

• Offload the necessary concentrate and flavours into the relevant holding tanks and Project Trigger Requirements

• Schedule destination tanks for the neutral spirit being offloaded to ensure trucks are offloaded at the shortest time possible

• Schedule tanks for blending of products required guided by the packaging plan to meet the targeted finished goods volume by shift, day and week.

• Blend the required brands as guided by the (BTMs) Brand Technical Manuals and Recipes to meet the necessary quality and brand attributes to service the packaging plan.

• Operate the Charcoal filtration plant for Smirnoff Vodka and Kenyan vodkas to meet the BTM specification

• Run the associated blending plant activities and operations to ensure plant objectives are met

• Maintain the required documentation for the offloading and blending processes, materials consumed and residual materials to be used as entries into SAP by the Materials Team

• Prepare operations reports in offloading, blending and materials handling for the period on duty to be circulated to relevant stakeholders for decision making

• Operate the demineralised water plant and maintain the records in place for the plant in compliance with Food Safety requirements, given that it’s an OPRP

• Liaise with the RTD blenders in service of the RTD production plan that’s packed in the Beer Packaging Plant

• Run stock counts and reconciliation for the materials issued/in blending operation to ensure all established controls are adhered to.

• Work in liaison with Materials Team to compute process losses and take action to eliminate the losses

• Participate in team continuous improvement activities to achieve set outcomes for targeted KPIs

• Participate in problem solving with focus on corrective and preventative action for Quality issues and Non-conformances.

• Ensure Implementation of Food safety, Quality, Environment and Safety Management Systems according to FSSC 22000, ISO 9001, ISO14001 and BS 18001 requirements respectively

• Maintain the plant hygiene standards for a food production facility in liaison with the cleaning service provider

• Participate in CAPEX project implementation in the blending plant

• Participate in trouble shooting product/equipment non-conformance/ breakdowns

• Operate and maintain the sugar dissolving plant 4.

• Operate and maintain Kenya cane syrup plant

• Receive raw materials (flavours and sugar) from the Main stores

• Participate in product release (tasting) of blends and finished goods

Qualifications and Experience Required

• Minimum Higher Diploma in Science & Food Technology

• University Degree an added advantage – Science & Food Technology

• Experience in HACCP.

Diversity statement

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender or ethnicity.

 

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

go to method of application »

Job Description :

About us

From Arthur Guinness to Johnnie Walker, our business was founded on people of great character, and in 250 years, nothing’s changed. We’re the world’s leading premium alcohol company. Our brands are industry icons. And our success is thanks to the strength of our people, in every role. It’s why we trust them with our legacy. And it’s why we reward them with the career-defining opportunities that they deserve. Our ambition is to create the best performing, most trusted and respected Consumer Products Company in the world. To achieve these, we need the world’s very best people. Feel inspired? Then this may be the opportunity for you.

Context/Scope

Kenya Breweries Ltd is the largest producer of alcoholic and adult non-alcoholic beverages in the country. At the Nairobi site, the company has a capacity of >5.5 million HLs of beer and >1.5million for spirits.

The Quality Department is responsible for developing and monitoring systems to control the quality of beer and spirits with the aim being to achieve the highest quality standard product that meets and exceeds customer expectations.

This role works closely with Operators, Production team leaders, Line managers and the Quality Manager amongst other stakeholders in production of Beer &Spirits.

Dimensions

KBL Nairobi Site comprises of several departments including Brewing, Packaging, Utilities/Engineering, Logistics & warehousing among others with critical interdependencies with the Quality department.

Financial

Operational budget: In-charge of ensuring the laboratory budget on consumables and Lab equipment is adhered to as per AOP.

Market Complexity

KBL produces and distributes a number of high-Quality brands in Bottles, Cans and Kegs in various SKUs (Stock Keeping Units) ranging from 300ml to 50L.

It is critical that the company maintain high quality of inputs and outputs through effective Quality Control/Assurance procedures in order to remain at the top in the market and satisfy the expectations and needs of the consumer at competitive cost.

The Quality Analyst works in accordance with Standard Operating Procedures (SOP) as applicable in the area of operation. Operates the laboratory equipment in terms of safety, quality, delivery, cost & hygiene. In the event of a breakdown, he / she attends to the breakdown and in case of difficulties escalates to the equipment super user and team leader for support.

Leadership Responsibilities

• Understands the Beer/Spirits productions processes and takes end to end ownership of product quality in their team/shift.

• Sets demanding and stretching targets for self and others in the team.

• Owns quality issues and leads 5 why for their resolution in their team/section

• Ability to build trust and candour with team members

• Takes decisions on his/her role within the company procedures and policies to ensure performance targets are achieved.

• Balance team goals with individual responsibilities and exercises good judgement on priorities

• Take ownership and action on any safety concerns to maintain a ZERO harm culture.

• Escalates promptly product quality issues requiring wider team involvement

• Empowered to safeguard process control and quality of the product

Purpose of Role

• To provide Process Quality Assurance activities within production and troubleshooting of the Quality issues.

• To drive process conformance to standards in production processes and assure highest standards of Quality in all products.  

Top Accountabilities

•  Adherence to all company safety regulations including operating equipment in adherence to the safety guidelines to ensure all safety requirements for self and those working around the machines are met

• Ensuring that equipment are well calibrated and reference standards used at defined frequencies. Proper use and update of SPC charts to ensure accuracy of measurements.

• Reagent preparation and standardization before use in any analysis by self, operator and third-party service providers in accordance with the SOPs.

• Carry out sampling and analysis as per the sampling schedule and in accordance to the SOPs and ensure 100% results reliability.

• Routine in process and finished product sensory profiling.

• Conduct routine finished product release and effect Isolation (physical and SAP system) for non-conforming finished product.

• Train operators on online meters calibration and accuracy check.

• Develop and participate in inter lab ring scheme programme to guarantee lab accuracy and certification at defined frequency.

• To monitor process performance, CCPs, SICs and maintain accurate data across all processes.

• Sustaining the hygiene state of the Laboratory’s plants in accordance to the food safety standard by ensuring cleaning schedule is adhered to and CI activities are carried out to eliminate sources of dirt.

• Actively Participate in quality improvement workstreams identified in area of operation

Qualifications and Experience Required:

Qualifications:

• BSc. in Chemistry, Biochemistry, Industrial /Analytical Chemistry

Experience:

• Minimum of 2 - 3 years relevant work experience.

• Knowledge of Quality, Safety and Environmental Management systems.

• Working Knowledge in Quality Management Systems, Brewing and Packaging process.

Diversity statement

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.