Jobs at Digital Divide Data (DDD Kenya)

Job Description

• Use a variety of software tools to mark objects, activities, events, or other items of interest in images and videos.
• Correctly map data as per client Instructions.
• Attach metadata (comments, markups, etc.) to video data per client requirements
• Collaborate with the team, and ensure that annotations meet project requirements with high quality.
• Annotate and label image and video data via computer using various internal software programs.
• Provide constructive feedback to our internal team on tooling and processes for more efficient labeling, and to improve data quality.
• Maintain ownership of each assignment, and respond to any changes in procedure.

Qualifications

• A degree or diploma in a business-related field.
• Must have at least 1 year of lidar mapping experience.- Lidar Segmentation skills will be an added advantage.
• Proficient knowledge of computer systems and technologies.
• Experience working in a BPO setting.

Additional Information

• A team player and excited about being an integral part of our team.
• A self-starter capable of working alone or in a small group.
• Enjoys working with a fast-paced team, but is able to work at the speed projects require.
• Self-motivated to work independently, even with minimal supervision.
• Good communication and interpersonal skills.
• Flexibility with regard to working hours i.e. (Day/Night shifts)

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Job Description

• Ensure that the allocated work is properly distributed to all the team members and is executed in a timely manner.
• Ensuring the department’s productivity is maximized to the required standards and the pre-defined KPIs, performance targets, and standards are achieved in accordance with the business plan.
• Monitor and report progress on performance, provide feedback, and take appropriate corrective action. Ensure that personal targets and deadlines are met.
• Provide support and assistance for team members to assist in the development of their skills and knowledge by identifying the campaign training requirements and evaluating the effectiveness of the training among the team members
• Provide regular coaching and training on new and existing products and changes to any processes.
• Conduct regular quality assessments and coaching; offer constructive feedback, which will include QA feedback sessions and continuously developing quality.
• Prepare daily individual performance activity reports, incident logs, and shift planners to ensure that the statistics are well interpreted to meet the required business standards.   
• Provide the team with appropriate communication and gain their feedback through regular team meetings.
• To motivate the team to provide a first-class service to all our clients whilst ensuring business targets are met.
• Work closely with the other Team Leaders to ensure that queries across all areas of the business are handled.
• Recognize & celebrate team & individual accomplishments & exceptional performance
• The Team Leader shall keep the Operations Manager/Management informed of schedules, priorities, accomplishments & ongoing issues, and participate in achieving resolutions to identified issues.
• Keep track of client change of instructions and cascade that down to the team and notify of any scope changes to the management team.
• Drive the DDD culture and values within the team by promoting teamwork, optimize and maximize personal and team potential and encourage staff development.

Qualifications

• A degree or diploma in a business-related field.
• Two years of work experience in a BPO environment.
• Minimum 1 year of experience in a Team leader position in a busy contact center
• IT literacy in Excel, Access, Word, and PowerPoint
• Reporting and analytical skills
• Superb attention to detail and interest in analyzing a large amount of media
• Lidar Segmentation skills will be an added advantage

Additional Information

• Able to handle, and prioritize, multiple projects simultaneously
• Fluent in English (written and verbal) and Swahili
• Great attention to detail and feedback skills.
• Excellent communication skills
• Planning and organizing skills
• Fast learner and able to break down complex information into simple concepts.
• Strong interpersonal skills.
• Problem-solving skills - Solution oriented
• Excellent team player and captai