Careers at Summit Recruitment and Search

Key Responsibilities

• Manage the daily scheduling of drivers and ensure delivery targets are met.
• Communicate with drivers and customers throughout the delivery process.
• Ensure compliance with all safety regulations.
• Responsible for meeting on-time performance requirements.
• Resolve transportation problems with urgency and professionalism.
• Record and document information from drivers and distribute it to appropriate departments.
• Develop and implement dispatch strategies to optimize efficiency and reduce costs.
• Monitor driver performance and provide feedback to improve service delivery.
• Conduct regular audits of dispatch and logistics processes to ensure compliance with company policies and regulations.
• Collaborate with other departments to streamline operations and improve customer satisfaction.
• Handle customer inquiries and complaints, providing solutions and ensuring a high level of customer service.
• Perform any other duties as may be assigned by management.

Qualifications

• Must have a Bachelor’s degree in logistics/supply chain/transportation function or business-related course.
• Must have integrity with high morals and professional ethical values.
• Must have a minimum of 5 years’ experience as a dispatch and logistics manager for the logistics sector.
• Must have thorough knowledge of logistics operations procedures & processes.
• Demonstrated excellent analytical, problem solving and organisational skills.
• Demonstrated ability to multi-task and work under pressure while meeting strict deadlines.
• Must have excellent communication and interpersonal skills.
• Must be self-driven, focused and goal oriented which includes ability to work remotely.
• Able to work in a variable shift pattern with hours that may vary according to operational need.

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Job Responsibilities:

Technical Support:

• Provide technical support to employees, addressing hardware, software, CCTV and network issues.
• Troubleshoot and resolve technical problems promptly to minimize any downtime across multiple branches and locations.

System Maintenance:

• Assist in the maintenance and monitoring of computer systems, networks, and applications to ensure optimal performance.
• Perform regular system updates and backups to safeguard data integrity and security.

IT Infrastructure Management:

• Support the installation, configuration, and maintenance of IT infrastructure, including servers, routers, switches, and other network devices.
• Ensure the availability and reliability of the company’s IT infrastructure.

User Training and Support:

• Provide training and support to employees on the use of hardware, software, and IT systems.
• Create and maintain user guides and documentation to assist employees in resolving common IT issues.

Security Management:

• Assist in implementing and maintaining IT security measures to protect the company’s data and systems.
• Monitor for potential security breaches and respond to security incidents as necessary.

Inventory Management:

• Maintain an inventory of IT equipment and software licenses.
• Coordinate with vendors for the procurement of IT hardware and software.

Collaboration and Communication:

• Work closely with other departments and branches to understand their IT needs and provide appropriate solutions.
• Communicate effectively with team members and management to ensure smooth IT operations.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• A good understanding of computer hardware, software, and network systems.
• Strong problem-solving skills and the ability to troubleshoot technical issues.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Eagerness to learn and adapt to new technologies.
• Must have a minimum of 2-3 years of relevant experiences

Skills and Competencies:

• Knowledge of Windows and Mac operating systems.
• Familiarity with basic networking concepts and devices (fixed data, WIFI and CCTV).
• Understanding of IT security principles and best practices.
• Knowledge of system administration tasks.
• Proficiency in using IT support tools and ticketing systems.
• Strong organizational and time management skills.