Current Opportunities at INUA AI

• We are seeking a Frontend Developer skilled in AI-assisted development using Lovable.dev to rapidly build React applications from natural language prompts. You’ll refine AI-generated code—fixing logic issues, architecting state management with React Hooks, and ensuring clean, maintainable components. The ideal candidate has deep React expertise, strong JSON/API integration skills, and the ability to bridge AI-generated output with production-quality frontend code.

Core Responsibilities

• AI-Driven UI Construction: Use Lovable.dev to rapidly generate full-stack React applications and responsive components from natural language prompts.
• Code Refinement & logic: Take the AI-generated code and "professionalize" it. You will refactor components for reusability, fix hallucinated logic, and ensure the codebase remains clean and maintainable.
• Data Integration (JSON): Manage the data layer. You will parse complex JSON responses from APIs, design state schemas, and ensure the frontend renders dynamic data accurately (and handles errors gracefully).
• State Management: Architect how data flows through the app. While Lovable builds the view, you build the brain using React Hooks (Context, Use State, Use Effect) or external libraries (Tan Stack Query, Zustand).
• Styling & Polish: Use Tailwind CSS (Lovable’s primary output) to fine-tune designs, ensure mobile responsiveness, and match strict brand guidelines.
• Bring new perspectives that challenge assumptions and add original thinking.
• Ensure approaches align with organizational goals before execution.

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• We are seeking a Support Desk Agent to provide front-line technical support, ticket triage, and customer service for internal and external users. You’ll be the first point of contact for technical issues—diagnosing problems, documenting resolutions, and ensuring SLA compliance across every interaction. The ideal candidate combines strong troubleshooting skills across networking, systems, hardware, software, and cloud platforms with exceptional communication and a customer-first mindset that maintains high-quality service in a fast-paced environment.

Core Responsibilities

• Ticket Management & Customer Support: Respond to incoming support requests via phone, email, Sales IQ chats, and ticketing system. Accurately classify, prioritize, and assign tickets in alignment with established procedures. Diagnose and resolve common technical issues or route to the appropriate engineering teams. Provide clear, professional communication with customers throughout the issue lifecycle.
• Incident Resolution & Troubleshooting: Troubleshoot issues related to networking, systems, user access, hardware, software, AI model training, and cloud platforms. Document all troubleshooting steps, findings, and resolutions in the ticketing system. Follow escalation procedures for complex issues or outages.
• SLA Compliance & Quality Standards: Maintain SLA targets for response time, update cadence, and resolution time. Ensure ticket notes are complete, accurate, and reflect Support Desk standards. Follow all support playbooks, SOPs, and operational policies.
• Monitoring & Alert Response: Respond to automated system alerts and monitoring notifications. Perform initial investigation and follow escalation protocols as needed.
• Knowledge & Documentation: Contribute to the internal knowledge base by documenting repeatable fixes. Identify gaps in documentation and collaborate with the Support Desk Manager to enhance resources.
• Customer Experience & Professionalism: Provide empathetic, clear guidance to users with varying levels of technical experience. Maintain a customer-first mindset while representing the company professionally at all times. Ensure rapid responses to all GSC Support chats from Sales IQ and Garber Support Requests.
• Time Tracking: Track time and attendance in Zoho Project task's time logs. Track support-focused time via Support Issue tickets.
• Bring new perspectives that challenge assumptions and add original thinking.
• Ensure approaches align with organizational goals before execution.

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• The Technical Project Manager (TPM) is responsible for planning, executing, and delivering technical projects on time, within scope, and within budget. This role requires a technically proficient project manager with strong Agile delivery experience who can effectively coordinate engineers, developers, field services teams, and third-party partners. The ideal candidate can lead projects using a primarily Agile/sprint-based delivery model, translating technical requirements into actionable plans, managing risks, and ensuring high-quality outcomes—while possessing sufficient technical understanding to engage credibly with technical teams and customers.

Core Responsibilities

• Project Planning & Execution: Define project scope, objectives, and deliverables in alignment with contractual requirements and business goals. Develop detailed project plans, schedules, and communication plans. Lead internal and external kickoff meetings and manage execution from initiation through closeout—ensuring delivery on time, within budget, and to defined quality standards.
• Agile / Sprint-Based Delivery: Lead projects using Agile methodologies with a strong emphasis on sprint-based execution. Facilitate sprint planning, standups, sprint reviews, and retrospectives. Maintain and manage project backlogs, track sprint commitments, velocity, and delivery progress. Identify and remove blockers and adapt Agile practices pragmatically for infrastructure, field services, and hybrid delivery models.
• Technical & Cross-Functional Coordination: Serve as the primary coordination point between customers, engineers, developers, field services, vendors, and internal teams. Translate technical requirements and designs into executable tasks and sprint deliverables. Partner with Network Engineers, Developers, and Field Services teams to validate feasibility, dependencies, and sequencing. Review technical documentation, implementation plans, and diagrams for scope alignment.
• Team & Stakeholder Management: Coordinate internal and external resources required to meet project objectives. Schedule and facilitate weekly customer calls and ad hoc meetings. Capture meeting notes, document action items with accountable owners, and confirm completion of weekly deliverables prior to customer meetings. Coach and motivate project team members and contractors to drive accountability.
• Risk, Issue & Escalation Management: Identify, assess, and manage project risks and dependencies. Resolve issues and conflicts within the project team. Escalate risks and issues in accordance with SimpliMeta's Interdepartmental Escalation Process and proactively address customer-impacting risks before they escalate.
• Quality Assurance & Continuous Improvement: Define and communicate project success criteria. Conduct project closeout activities and post-project reviews. Document lessons learned and contribute to continuous improvement of PMO processes and best practices.
• Zoho Projects Management: Convert contractual deliverables into structured projects, task lists, and tasks within Zoho Projects. Assign task ownership and due dates to responsible parties and track task progress and dependencies through completion.
• Engineer Evaluation: Complete post-project engineer evaluations using Zoho surveys. Provide objective feedback to support performance management and resource planning.
• Bring new perspectives that challenge assumptions and add original thinking.
• Ensure approaches align with organizational goals before execution.