Job Vacancies at I&M Bank

Job Purpose

The Head of Data Governance is accountable for setting the enterprise-wide vision, strategy, and leadership for data governance across the Bank. This role partners with the CDO, executive leadership, and business unit heads to embed data as a strategic asset, ensuring data integrity, quality, security, and compliance across the group. This role will shape policy at board and regulatory level, influence enterprise investments in data capabilities, and drive cultural change to position the Bank as a leader in ethical and compliant data usage.

Key Responsibilities

Data Governance

• Develop and own the bank-wide Data Governance Framework aligned to the Bank’s corporate vision and regulatory obligations.
• Lead the definition and enforcement of enterprise data ownership, stewardship, and accountability structures.
• Establish policies and standards to ensure data integrity, quality, security, and compliance.
• Define data ownership, stewardship, and accountability structures across the bank.
• Promote data literacy and accountability throughout the organization.
• Align data governance initiatives with regulatory requirements and risk frameworks (e.g., GDPR, Kenya DPA).
• Drive the adoption of ethical data usage policies and responsible AI governance.

Governance Programs

• Lead data governance councils, working groups, and data stewardship forums
• Develop metadata management, master data management (MDM), and data lineage capabilities.
• Design and implement data quality management processes with KPIs.
• Facilitate the resolution of data issues and inconsistencies.
• Standardize data definitions and ensure alignment across business units.
• Implement ongoing training and awareness initiatives on data governance policies.

Policy Enforcement & Monitoring

• Monitor and enforce compliance with data governance policies.
• Conduct regular data quality assessments and audits.
• Oversee data access controls and ensure role-based permissions.
• Manage data issue logs and support root cause analysis.
• Produce data governance and compliance reports for internal and regulatory purposes.
• Continuously improve governance processes based on audit findings and business feedback.

Key duties/functions Job Specifications

Academic Qualifications

• Bachelor’s degree in Information Management, Computer Science, Business Administration, or related field.

Professional Qualifications / Membership to professional bodies/ Publication 

• (Desirable) Certified Data Management Professional (CDMP)
• (Desirable) Data Management Capability Assessment Model (DCAM) Certification

Work Experience Required

• Minimum of 10 years’ experience in data governance, data management, risk management, or a related discipline.
• Proven track record of influencing C-level stakeholders and regulators.
• Experience in managing enterprise-scale governance programs with multi-million-dollar budgets.
• Proven experience in banking or financial services is highly preferred.
• Familiarity with data governance tools, data catalogues, and data quality management platforms.

Competencies:

• Strong understanding of data governance principles, data lifecycle management, and regulatory requirements.
• Experience with data privacy laws, banking regulations, and compliance requirements.
• Excellent stakeholder management and cross-functional collaboration skills.
• Strong analytical, problem-solving, and communication skills.
• Ability to drive cultural change in data ownership and accountability.

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PURPOSE:

The purpose of this role is to ensure the accurate reconciliation of various banking operations GLs within the bank's Reconciliation Department. The Officer will verify and reconcile transactions, resolve discrepancies, and escalate issues when necessary to maintain financial data integrity and mitigate risks. Additionally, the role involves promptly addressing and resolving customer complaints related to banking transactions to enhance customer satisfaction. The Officer's efforts contribute to operational efficiency, regulatory compliance, and effective risk management within the bank.

PRIMARY RESPONSIBILITIES:

• Perform daily reconciliation tasks across various banking operations GLs such as branch suspense, treasury, digital banking, card operations, nostro banks, central banks, clearing, ATMs, and cash deposit machines, ensuring adherence to established procedures.
• Manual match and of transactions within the reconciliation system to ensure accuracy and completeness.
• Validate customer complaints against bank systems, providing stakeholders with timely updates on transaction status (success/failure) for refund processing, and efficiently resolve queries in the customer complaints management system.
• Identify and escalate any process gaps to supervisors, contributing to continuous improvement efforts within the department.
• Safely archive reconciliation reports, both digital and physical, ensuring compliance with regulatory requirements.
• Distribute reviewed and approved reports to stakeholders, effectively communicating outstanding items in assigned accounts.
• Proactively mitigate financial risk by promptly escalating outstanding items according to the escalation matrix.
• Follow up with stakeholders on outstanding exceptions, providing updates and confirmed reason narrations for management decision-making.
• Track the resolution of raised exceptions in subsequent reports, maintaining accountability and ensuring timely resolution.
• Collaborate with other departments on monthly GL balance attestation to ensure adherence to SLA
• Support audit processes by retrieving and submitting reconciliation evidence when required.
• Participate in UAT and testing during system upgrades or reconciliation tool changes.
• Assist in updating standard operating procedures and process documentation

Personal Attributes:

• High attention to detail with ability to manage multiple priorities
• Excellent organizational skills and ability to prioritize tasks
• Ability to communicate effectively and confidently with stakeholders at senior level
• Discreet and ethical with a strong sense of responsibility and integrity and ability to maintain confidentiality
• Strength of character and personal presence to be able to interact with senior management
• Proactive and self-motivated, with strong problem-solving abilities.
• Collaborative and able to work with cross-functional teams.