Officer- Centralized Reconciliation at I&M Bank

PURPOSE:

The purpose of this role is to ensure the accurate reconciliation of various banking operations GLs within the bank's Reconciliation Department. The Officer will verify and reconcile transactions, resolve discrepancies, and escalate issues when necessary to maintain financial data integrity and mitigate risks. Additionally, the role involves promptly addressing and resolving customer complaints related to banking transactions to enhance customer satisfaction. The Officer's efforts contribute to operational efficiency, regulatory compliance, and effective risk management within the bank.

PRIMARY RESPONSIBILITIES:

• Perform daily reconciliation tasks across various banking operations GLs such as branch suspense, treasury, digital banking, card operations, nostro banks, central banks, clearing, ATMs, and cash deposit machines, ensuring adherence to established procedures.
• Manual match and of transactions within the reconciliation system to ensure accuracy and completeness.
• Validate customer complaints against bank systems, providing stakeholders with timely updates on transaction status (success/failure) for refund processing, and efficiently resolve queries in the customer complaints management system.
• Identify and escalate any process gaps to supervisors, contributing to continuous improvement efforts within the department.
• Safely archive reconciliation reports, both digital and physical, ensuring compliance with regulatory requirements.
• Distribute reviewed and approved reports to stakeholders, effectively communicating outstanding items in assigned accounts.
• Proactively mitigate financial risk by promptly escalating outstanding items according to the escalation matrix.
• Follow up with stakeholders on outstanding exceptions, providing updates and confirmed reason narrations for management decision-making.
• Track the resolution of raised exceptions in subsequent reports, maintaining accountability and ensuring timely resolution.
• Collaborate with other departments on monthly GL balance attestation to ensure adherence to SLA
• Support audit processes by retrieving and submitting reconciliation evidence when required.
• Participate in UAT and testing during system upgrades or reconciliation tool changes.
• Assist in updating standard operating procedures and process documentation

Personal Attributes:

• High attention to detail with ability to manage multiple priorities
• Excellent organizational skills and ability to prioritize tasks
• Ability to communicate effectively and confidently with stakeholders at senior level
• Discreet and ethical with a strong sense of responsibility and integrity and ability to maintain confidentiality
• Strength of character and personal presence to be able to interact with senior management
• Proactive and self-motivated, with strong problem-solving abilities.
• Collaborative and able to work with cross-functional teams.