Conduct Supervision Assistant III - 2 Posts at Insurance Regulatory Authority (IRA)

Job Specifications

Duties and responsibilities at this level will entail:

• Register complaints reported by policyholders and beneficiaries to ensure accurate recording and tracking;
• Attend to walk-in customer enquiries and provide appropriate information in line with service guidelines;
• Receive and respond to telephone enquiries and direct issues for appropriate action;
• Receive and respond to email enquiries in accordance with established service standards;
• Participate in departmental logistics, including organisation of meetings and workshops and facilitation of smooth information flow;
• Support preparation of basic records and logs related to complaints and enquiries;
• Assist in dissemination of information to policyholders and beneficiaries on complaints procedures;
• Support communication logistics for outreach, meetings and internal coordination; and
• Maintain orderly records and files on complaints and enquiries for reference and reporting.

Person Specifications

For appointment to this grade, candidate must have: -

• Diploma in Insurance, Law, or its equivalent from a recognized institution.
• Proficiency in computer applications.

Competencies and skills

• Communication skills
• Interpersonal skills
• Analytical skills
• Report writing skills