Internship Opportunities at Absa Bank Limited

Job Summary

To provide support in the credit control department by performing account debt management, account reconciliations, receipt allocations and claims processing.

Job Description

To support the credit control department in debt management. Ensure that the portfolio assigned in serviced in the following ways. 

• Statements are shared monthly.
• Allocations are accurately executed.
• Reconciliations are timely completed.
• Claims and commissions processing.

Education

• Further Education and Training Certificate (FETC): Financial Sciences (Required)

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Job Summary

Ensure that all claims reported are registered in line with the company procedures and reserve accordingly.

Job Description

• Ensure that the allocated claims processes are performed within the time frames as agreed with clients, brokers, and other departments to ensure service delivery.
• Ensure that service providers fee notes, invoices and Discharge vouchers are settled within the set TATs.
• Review the performance of the service provider semiannually and escalate poor performance to Head of Claims.
• Assist and manage queries escalated by staff, brokers, clients, or service providers to ensure timeous resolution.
• Liaise and visit brokers, banks, Agents, and Direct clients to build relationships. 
• Assist in the salvage’s disposal process.
• Ensure that all the cost containment strategies in claims department are adhered to.
• Collaborate with underwriting department on areas or actions that may minimize a loss or if action is     recommended post a loss due to the risk.
• Escalate poor performing accounts to Head of claims for management.

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required

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Job Summary

Systems administration, engineering and provisioning, operational support, Project management and maintenance

Job Description

• Development of Web portals and Mobile applications as per First assurance requirements (Pipeline tool for prospect management, broker quotation tool, customer/client web portals and Mobile Apps)
• Undertake user experience (UX) design as per first Assurance requirements to ensure product integration, branding, design, usability, and function.
• Undertake marketing automation and digital marketing of First Assurance products and services. 
• Deploy Artificial intelligence (AI) and Machine Learning (ML) to automate some of the identified manual processes within First Assurance.  
• Perform API integrations of all the developed tools with the existing core applications.

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)