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  • Posted: Jan 14, 2025
    Deadline: Not specified
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    ENGIE is a leading world group that provides low-carbon energy. Our group is a global reference in low-carbon energy and services.
    Read more about this company

     

    Loan Recovery Intern

    Job Purpose/Mission 

    The Loan Recovery Intern is responsible for the receivables risk management (RRM). This includes among others, Portfolio Management and Loan Workouts.

    Responsibilities

    • Carrying out customer work-out, including the following work-out categories to be applied to customers in late repayment through calling clients who are in early non repayment categories.
    • Ensure proper documentation of open loan cases.
    • Ensure customers are paying on time in assigned loan portfolio
    • Negotiate with non-paying clients and give them solutions to bring them back on track to repayments through rescheduling.
    • Recommend and work with external service providers on portfolio management by escalating repossession cases.
    • Customer education to customers on impact on loan non-repayments.
    • Supporting the analysis of causes for portfolio deteriorations
    • Providing regular portfolio, compliance and routine report to the Loan Recovery Team Leader.
    • Restructure loan repayment plan from delinquent clients as per policy and procedure

    Knowledge and skills 

    Experience:

    • Experience in customer relationship management 
    • Team player 
    • Computer literacy, particularly good working knowledge of Microsoft Excel
    • Self-starter with a passion for the role and EEA’s mission to plug in the world.

    Qualifications:

    • Holder of Bachelor’s Degree in Business Administration or any other related field
    • 1-year Previous experience in loan recovery preferably in a call center setting.

    Language(s): 

    • English
    • Kiswahili

     Technology:

    • Experience in technology required for the role

     

    go to method of application »

    Credit Assessment Intern

    Job Purpose/Mission  

    To review all loan request that come in daily, assessing customers financial status and willingness and evaluating their creditworthiness and risk.   

     Responsibilities: - 

    • Support the CF team on collecting accurate customer information. By checking KYC is correctly filled, original ID is captured, Current Customer Photo, Customers house photo.   
    • Analysis Customer financial status by checking their Mpesa/bank statement and advising on the loans they can qualify.   
    • Assessing customer financial and personal details about the ability to repay the acquired loan using the NAM tool.  
    • Taking the customer through the current payments terms again and giving them the terms and conditions governing the acquired loan.   
    • Communicate the assessment results to the applicants and sales team.   
    • Ensure all applied customers are assessed within 30mins.  
    • Solving customer Assessment cases created by the Customer care team.   
    • 100% Adherence to shift schedule to support commercial team.  
    • Payoff off the customer cleared accounts.  
    • Crediting all CRC payments daily.  

    Knowledge and skills  

      Experience

    • Customer relationship management  
    • Previous experience of assessment from a reputable institution dealing with loans.   
    • Team player, Flexible, eager to learn and problem-solving individual.  
    • Computer Literacy, good working skills on Microsoft excel.  
    • Self-starter with a passion for Mysol and its mission to plug in the world.   

    Qualifications

    • Holder of bachelor’s degree in business administration or any other related field  
    • 1-year Previous experience in customer assessment, preferably Microfinance Institution.  

    Language(s):  

    • English  
    • Kiswahili  
    • 1 local language is an added advantage.  

    Technology

    • Experience in technology required for the role.  

    Method of Application

    Use the link(s) below to apply on company website.

     

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