Internship Opportunities at ENGIE

Job Purpose/Mission 

The Loan Recovery Intern is responsible for the receivables risk management (RRM). This includes among others, Portfolio Management and Loan Workouts.

Responsibilities

• Carrying out customer work-out, including the following work-out categories to be applied to customers in late repayment through calling clients who are in early non repayment categories.
• Ensure proper documentation of open loan cases.
• Ensure customers are paying on time in assigned loan portfolio
• Negotiate with non-paying clients and give them solutions to bring them back on track to repayments through rescheduling.
• Recommend and work with external service providers on portfolio management by escalating repossession cases.
• Customer education to customers on impact on loan non-repayments.
• Supporting the analysis of causes for portfolio deteriorations
• Providing regular portfolio, compliance and routine report to the Loan Recovery Team Leader.
• Restructure loan repayment plan from delinquent clients as per policy and procedure

Knowledge and skills 

Experience:

• Experience in customer relationship management 
• Team player 
• Computer literacy, particularly good working knowledge of Microsoft Excel
• Self-starter with a passion for the role and EEA’s mission to plug in the world.

Qualifications:

• Holder of Bachelor’s Degree in Business Administration or any other related field
• 1-year Previous experience in loan recovery preferably in a call center setting.

Language(s): 

• English
• Kiswahili

 Technology:

• Experience in technology required for the role

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Job Purpose/Mission  

To review all loan request that come in daily, assessing customers financial status and willingness and evaluating their creditworthiness and risk.   

 Responsibilities: - 

• Support the CF team on collecting accurate customer information. By checking KYC is correctly filled, original ID is captured, Current Customer Photo, Customers house photo.   
• Analysis Customer financial status by checking their Mpesa/bank statement and advising on the loans they can qualify.   
• Assessing customer financial and personal details about the ability to repay the acquired loan using the NAM tool.  
• Taking the customer through the current payments terms again and giving them the terms and conditions governing the acquired loan.   
• Communicate the assessment results to the applicants and sales team.   
• Ensure all applied customers are assessed within 30mins.  
• Solving customer Assessment cases created by the Customer care team.   
• 100% Adherence to shift schedule to support commercial team.  
• Payoff off the customer cleared accounts.  
• Crediting all CRC payments daily.  

Knowledge and skills  

  Experience: 

• Customer relationship management  
• Previous experience of assessment from a reputable institution dealing with loans.   
• Team player, Flexible, eager to learn and problem-solving individual.  
• Computer Literacy, good working skills on Microsoft excel.  
• Self-starter with a passion for Mysol and its mission to plug in the world.   

Qualifications: 

• Holder of bachelor’s degree in business administration or any other related field  
• 1-year Previous experience in customer assessment, preferably Microfinance Institution.  

Language(s):  

• English  
• Kiswahili  
• 1 local language is an added advantage.  

 Technology: 

• Experience in technology required for the role.