Jobs at BURN

Service Management:

• Set up and maintain high-performing service support functions including an IT Service Desk, Desktop Support and VIP Support for ERP, cloud infrastructure, loan management platforms, CRM and mobile applications.
• Develop, implement and maintain the Incident, Request, Change and Escalation processes and policies, ensuring high levels of performance, accurate reporting, and establishing service improvement activities when required.
• Take ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders and conducting post-incident reviews.
• Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed. " Champion Service and Support in projects. Develop a strong understanding of projects impacting your service area and ensure that service impact is minimised and agreed.
• Own Change Management and establishment of IT CAB (Change Advisory Board), drive CAB meetings.
• Be accountable for the quality of IT Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems.
• Drive internal and third-party service review meetings covering performance, service improvements, quality, processes and adherence to policies. 
• Oversee training, performance evaluation and professional development for the help desk team.

Performance and Quality:

• Manage and Cultivate a high-performing team, investing the time to ensure efficient team utilization and productivity.
• Collaborate with internal and third-party teams to ensure actions are taken and completed to protect and improve services.
• Provide regular and accurate management reporting on IT Service Delivery Performance (to IT Steering Committee and wider stakeholders at BURN.
• Maintain an active knowledge base for all key BURN Systems.

Technical:

• Establish a technical infrastructure platform for monitoring system uptimes should cover networks and associated applications in liaison with the NOC team
• Experience with payment systems, SMS and IoT gateways

Key Performance Measures:

• Achievement of IT Service Desk SLAs for incidents and service requests
• User satisfaction scores that demonstrate high-quality IT Service Desk performance
• No system downtime due to uncontrolled change
• Documented standard operating procedures.
• Document service catalogue
• Document and test disaster recovery plans for all BURN systems
• Weekly and monthly system performance reports
• Qualified Female Candidates encouraged to Apply

go to method of application »

Duties and Responsibilities

• Responsible for ensuring all tasks are delivered on time, on budget, and within the scope of the standards via a clear detailed Project Gantt chart. This Gantt chart details all tasks from Project Inception to Issuance of Carbon credits.
• Understanding and providing all related support documents for all carbon process stages and milestones to the Carbon Technical Officer and Carbon Technical Manager.
• Responsible for preparing a full Project Budget and Project expense reports associated with that approved Budget.
• Organize, coordinate, lead and report on Local Stakeholder Meetings and per the guidelines set by the Carbon Technical Team. This includes but is not limited to preparing the budget, planning the timelines for tasks, finding local teams to work with in organizing and facilitating the meeting, putting together the list of participants for the meeting, and preparing and translating invitations (newspaper advertisements, radio advertisements, emails, word of mouth, phone calls, etc.), hosting the meeting, providing supporting documents from the meetings held.
• Organize, coordinate, lead and report on Baseline Surveys and Baseline Kitchen Performance tests as per the guidelines set by the Carbon Technical Team. Coordinating on-the-ground field surveys, recruitment and training of data collectors/enumerators, Logistics planning of resources for all field data collection, on-the-ground presence while managing all field data collection activities, etc. These activities may require travel both within the country and internationally.
• Organize, coordinate, lead and report on Annual Monitoring Surveys, Project Kitchen performance tests, Leakage Surveys, and Water Boiling Tests as per the guidelines set by the Carbon Technical Team. This includes but is not limited to activities such as Planning all timelines for the field research work, Coordinating and managing on-the-ground field data collection surveys, recruitment and training of highly experienced data enumerators/research consultants as the case may be, Logistics planning of resources for all field data collection, on the ground presence while managing all field data collection activities, risk assessment, and management in field research surveys, timely and efficient problem solving, etc.
• Cultivating good relationships with BURN country representatives (colleagues in the country), to ensure the colleague’s understanding and timely delivery of carbon requirements.
• Organize all logistics related to all Carbon Audits during Validation and Verification. These include booking households to be audited during audit site visits, accompanying the auditors for the interviews, and ensuring all households meet the standard set by the Carbon technical team on time. This involves, but is not limited to booking appointments with households selected for the Audit visit, planning all transport and accommodation logistics for the households to be visited, etc
• Communication of Results from Set Goals and targets to the Carbon Project Implementation Manager on the agreed-upon frequency
• Carrying out specific one-off special carbon assignments falling outside the scope of existing JD

Skills and Experience

Project Management expertise

• Proven experience managing multiple projects (at least 3 years)
• Proficiency in project management methodologies (Agile, Waterfall)
• Strong skills in project planning, scheduling, risk management and budgeting

Stakeholder Management

• Ability to effectively manage internal and external stakeholders including enumerators, VVBs, consultants etc.
• Strong communication skills including reporting, negotiation and conflict resolution

Team Management

• ence in leading cross-functional teams

Time Management and Prioritization

• o manage time effectively and prioritize tasks to meet issuance timelines

Problem Solving and Decision Making

• Strong analytical and problem-solving skills
• Ability to make decisions quickly and efficiently in dynamic project environments

Proficiency in Project Management, Data Analysis and Reporting Tools – Smartsheet, Excel or similar

• Adaptability and Flexibility
• Capable of adapting to changing project scopes, timelines and resources
• Open to new technologies, methodologies and feedback

Industry – Specific Knowledge

• Familiarity with the carbon project lifecycle
• Understanding of key regulatory carbon requirements or standards

Crisis Management

• Ability to stay calm and make effective decisions under pressure
• Skills in developing contingency plans and leading teams through project crises, such as sudden resource shortages
• PMP/PRINCE2 certification
• Minimum of 3 years project management experience
• Qualified Female Candidates encouraged to Apply