Job Openings at Aga Khan University Hospital

Position Summary:

Reporting to the Team Leader, Corporate, the Senior Accounts Clerk will ensure that all the corporate unallocated credits are maintained at the lowest possible level of the current benchmark and prepare accurate and timely debtors reports as per the agreed timings.

Key Responsibilities

• Reconcile corporate client accounts on monthly basis (two major accounts every month).
• Collect, verify and sort NHIF claims on daily basis as per NHIF requirements.
• Check all the accurate attachments are in order and stamp the claims. 
• Process claims through Meditech system and enclose them on a daily basis.
• Pass on journal vouchers for write offs and collection and billing errors.
• Process all pending claims/returns for the week on every Monday & 3rd of every month for the previous month.
• Highlight all discrepancies captured while processing NHIF claims with supervisor once encountered.
• Calculate approved discounts as per accounts corporate agreements and pass Journal entry.
• Generate report after daily NHIF claim/invoice dispatch and forward downloads for main account to Team leaders on daily basis.
• Liaise with Dispatch team and team Leaders to ensure that all invoices have been dispatched and received by corporate on weekly basis.
• Ensure accurate and complete NHIF claims with accompanying attachments are dispatched in a timely manner in NHIF System
• Organize and hold meetings with Dispatch team to discuss the invoice status of respective corporate in the dispatch reports.
• Reconcile People soft accounts as regularly allocated by the Supervisor i.e., Welfare, discounts, provisions, co-pay, maternity deposits/other deposits etc.
• Maintain confidentiality and safe custody of the Internal and External clients’ documents.
• Maintain timely and accurate departmental reports.
• Participate in preparation of service audits to enable the department to achieve its quality objective.
• Maintain all the records, correspondence for NHIF claim attachments, and corporate reconciliation.
• Deal with any enquiries that may arise as per stipulated policy guidelines
• Offer prompt and satisfactory services to internal and external clients as per the established policies and procedures of the department
• Receipt allocation of cheques received from corporate and individuals
• Ensure all payments from corporate and individual clients, adjusting entries and credit notes raised are reconciled to the respective debit entries as per the remittance advice provided by the clients
• Ensure that unallocated credits schedule is updated on a timely basis
• Any other duties as may be assigned by the supervisor.

Qualifications and skills required

Bachelor of Commerce/ CPA II or equivalent

• KCSE Mean Grade C minimum or equivalent
• A minimum 2 years’ relevant experience in a busy accounting/credit management department
• Proficient in MS Office suite
• Formal training in customer care or equivalent demonstrated experience.
• Excellent interpersonal, organizational and customer service skills.      
• Excellent communication skills both written and verbal
• Ability to work in and build relationships among team members.
• Ability to work under pressure and meet stringent deadlines.
• Ability to work long hours with minimal supervision, has initiative and is proactive
• Accuracy & efficiency in handling demanding workload.
• Knowledgeable and can perform routine/non routine assignments

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Key responsibilities:

• Out-patient assessment and management of emergent and non-emergent patients     
• Resuscitation of emergency patients
• Treatment of non-emergent patients
• Patient referrals within and outside AKUH    
• Referrals of patients to the outpatient clinics
• Admission of patients to the appropriate units
• External transfer/referrals
• Mentorship/Supervision of junior A&E doctors        
• Planning and implementation of a CME programme
• Handling consultations
• Coordination of team dynamics and efficiency
• Participate in the review, formation and development of policies and procedures for patients’ health care to formulate best practice guidelines.      
• Formulation and implementation of patient care protocols/pathways
• Formulation of quality and safety process in patient care
• Participate in discussions with relevant members of the clinical care team to enable better integration of patient care activities.
• Handling of patient/client complaints
• Patient education
• Addressing client complaints
• Liaise with consultants and various departments.       
• Initiate timely discussions with relevant consultants/departments to arrive at the best treatment plan for specialized cases.
• Availability of required support services in the process of treating patients; particularly when referred by other specialists to AKU Hospital.    .
• Participate in establishing various planning parameters for addressing referral cases received at AKUH.
• Engage nursing and ward staff in ensuring that all treating equipment is functional and available for patient care/treatment.
• Participate in the meticulous use of resources to enable patient safety and quality care.         
• Work closely with members of the clinical care team to reduce errors and waste, improve skillfulness and resource utilization.
• Periodically initiate and participate in clinical research activities, institutional quality improvement and patient safety activities.        
• Initiate discussions with consultants and colleagues to enable integration of clinical research activities, shared knowledge, institutional quality improvement and patient wellness activities.
• Perform other duties as may be assigned by department head/clinical director/Chair/manager.
• Participate in all team efforts as departmental needs arise.

  Qualifications, Experience and Skills required:

• Master of Medicine Degree
• Registration by the Kenya Medical Practitioners and Dentist Board
• Certificate in Advanced Cardiac Life Support (ACLS)
• Certificate in Advanced Trauma Life Support (ATLS)

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Job Purpose

The Senior House Officer, Paediatrics A&E will provide quality primary paediatric care to all patients and continuously evaluate and improve the quality of primary paediatric care to meet patient treatment goals.

Key responsibilities

Clinical Service:

• Participate in ward/casualty work – clerkship, patient education, writing of discharge summaries, while maintaining discussion of patients with instructors and consultants.
• Participate in general and specialist clinics.
• Participate in quality improvement activities – medical audits, process indicators, management guidelines development and application
• Participate in morbidity/mortality review preparation.
• Initiate timely discussions with relevant consultants/departments to arrive at the best treatment plan for specialized cases.
• Participate in establishing various planning parameters for addressing referral cases received at AKUH, N.
• Engage nursing and ward staff in ensuring that the most appropriate care and treatment are given to patients.

Attend to emergency cases:

• Assist in the examination and observation of emergency cases by performing such duties as taking case histories, conducting physical examinations, and ordering diagnostic laboratory and radiology studies.
• Attend to critical patients in a timely manner.
• When necessary, carry out privileged and potentially life-saving emergency surgical and medical procedures.

Counselling & Patient Education

• Educate patients on wellness, prevention and early detection.
• Provide materials, resources and referrals to patients, family members/care givers.
• Educate patients on informed consent, choice of attending physician and right to seek second opinion.

Administration & Professional Development

• Participate in departmental committees and internal business meetings.
• Attending & present at CMEs
• Develop and implement personal learning objectives.
• Participate in teaching of interns, elective students and nurses.
• Role model junior colleagues
• Demonstrate good interpersonal skills with colleagues and clients.
• Readiness to take extra duties.
• Participate in all team efforts as departmental needs arise.

 Qualifications, Experience and Skills required:

• Bachelor of Medicine and Bachelor of Surgery (M.B.ChB)
• Registration by the Kenya Medical Practitioners and Dentist Board
• A valid Basic Life Support, Pediatric advanced Life Support Course Certificate
• Successful internship completion plus one year post internship experience
• Good communication skills and a good team player
• Ability and desire to continuously develop professionally.
• Demonstrates respect for diversity and is cultural-sensitive and applies ethical principles appropriately.
• Seeks and accepts advice and adheres to strict deadlines.
• Clinician traits of patience, compassion, responsibility, honesty, respect for others, self-awareness, logical thinking and intellectual curiosity
• Good Counseling and patient education skills
• Ability to manage work related stress
• Microsoft Office Application computer skills 
• Able to work with minimal supervision while being punctual and accountable.

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Key responsibilities:

Clinical Service:

• Review and examine patients consistently by performing such duties as taking case histories, conducting physical examinations, and ordering diagnostic laboratory and radiology studies.
• Attend to critical patients in a timely manner.
• When necessary, carry out privileged and potentially life-saving emergency procedures.
• Monitor patients’ progress on a regular basis.
• Initiate discussions with patients and care givers to enable better diagnostic and therapeutic medical care and services.
• Timely initiation of care pathways that are in accordance to the set international guidelines of management of patients with Acute Coronary syndrome (ACS) and Acute stroke.
• Initiate timely discussions with relevant consultants/departments to arrive at the best treatment plan for specialized cases.
• Participate in establishing various planning parameters for addressing referral cases received at AKUH.
• Engage nursing staff in ensuring that all treating equipment is functional and available for patient care/treatment
• Participate in discussions with relevant members of the clinical care team to enable better integration of patient care activities.
• Work closely with members of the clinical care team to reduce errors and waste, improve skillfulness and resource utilization.
• Initiate discussions with consultants and colleagues to enable integration of clinical research activities, shared knowledge, institutional quality improvement and patient wellness activities.

Counselling & Patient Education

• Educate patients on wellness, prevention and early detection.
• Provide materials, resources and referrals to patients, family members/care givers.
• Educate patients on informed consent, choice of attending physician and right to seek second opinion

 Qualifications, Experience and Skills required:

• Bachelor of Medicine and Bachelor of Surgery (MBChB)
• Registration by the Kenya Medical Practitioners and Dentist Council
• Accredited certification in Advanced Cardiac Life Support.
• 2 years of post-internship experience preferably in a busy emergency department.
• Emergency medicine training is an added advantage.
• Clinician traits of patience, compassion, responsibility, honesty, respect for others, self-awareness, logical thinking and intellectual curiosity
• Demonstrates competency and dexterity with all equipment utilized in the hospital environment
• Demonstrates honesty, integrity, compassion and respect for diversity and applies ethical principles appropriately
• Very Good communication skills and a good team player
• Punctual and respects commitments made
• Seeks and accepts advice and adheres to strict deadlines.
• Good Counseling and patient education skills
• Ability to manage work related stress
• Good skills in MS Office Applications
• Able to work with minimal supervision while being punctual and accountable.