Job Openings at National Council Of Churches Of Kenya

REF: HA-JHH

Reporting to the Chief Finance Officer, the holder of this position is responsible for providing operational leadership to Jumuia Hospitals to achieve an integrated holistic strategy in delivery of health care services, build and maintain an excellent reputation as centers. They will also ensure that the strategic, business objectives and values are put in place.

Responsibilities

• To develop and implement standard operating systems (SOPs) for all the departments under operations.
• Responsible for implementing and achieving the hospital and departmental policies, objectives and operational procedures through department Heads.
• Review, monitor, and revise policies and procedures in coordination with the management.
• To develop business plans and specify individual staff target to pave way for achieving the overall departmental objectives and targets.
• Data management, analysis, interpretations and develop strategies for up lifting and reporting the same to the CEO / Board of directors.
• Administrative Responsibilities
• To develop key operational metrics to improve the efficiency and turnaround time.
• To anticipate bottlenecks in the departmental operations and put in place back-up plans.
• To religiously work on cost control, without compromising on service and quality.
• Ensure that regular meetings are held with the concerned consultants, functional heads and staffs to review the daily functioning of the hospital and obtain feedbacks and put necessary corrective strategies in the action plan.
• To build strong employee / patient / hospital / doctor relationship.
• Ensure that the service offered far exceeds the guest’s expectations.
• Overall responsible for patient / attender satisfaction across the assigned verticals and ensure that all guests complaints are handled promptly and effectively.
• To be responsible in managing all medico legal cases in coordination with the medical administrator / CEO / Board of Directors.
• To always keep the management informed of key issues and implement their feedback.
• To ensure smooth day to day functioning of the department / verticals assigned.
• Responsible for ensuring the availability of sufficient health care staff to carry out the administrative tasks efficiently and effectively.
• Human Resource Management
• Responsible to supervise the staffs, maintain discipline and appraise their performance from time to time in coordination with HR.
• Ensure maintenance of highest standards of hygiene and cleanliness.
• Oversee duty rosters in order to ensure effective utilization of manpower.
• Manage the outsourced staff and ensure efficient running of the hospital.
• Maintain an efficient patient feedback and response system to gather feedback and respond to problems in a timely manner.
• Financial Responsibility
• Monitor the performance of the hospital in terms of revenue & profitability against targets and take corrective steps as required.
• Undertake cost optimization initiatives such as reducing the usage of consumables, monitoring fixed costs, variable costs, overheads etc.
• Develop and implement systems, policies, protocols for smooth functioning.
• Strategic management and decision making of the region for increase in the patient flow, revenue of the centre and satisfaction of the patients.
• Supportive for projects, facilities, maintenance, finance and accounts, purchase, marketing etc.
• Corporate relations – TPA /insurance and corporate patient care and payment follow-up.
• Hold responsibility for service-quality standards and adherence to budgetary restrictions of security, housekeeping, food & beverages, engineering, hospital support services, patient care services and ancillary business services.
• Act as custodian of all government and statutory compliances for non-medical services.
• Short-list, train, schedule and motivate all manpower (including contracted) for all non-clinical departments (that come under incumbent’s direct purview) and get maximum output with respect to time and service standards.
• Maintain good rapport with the community, church leaders and other important person in and around vicinity in order to run the hospital functions smoothly.
• Any other job as advised from time to time

Qualifications

• At least Secondary School Education (KCSE). 
• Masters in Business Administration/ Health Management Systems
• Degree in Business Administration/ Hospital Management/ Health Management System
• CPA Part III
• Knowledge in Financial Management
• Knowledge in Marketing Skills
• Leadership skills a must
• Self-motivated and quick to take initiative

Relevant Job Experience

• Must have worked in a similar position for at least three years

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Jumuia Friends Hospital Kaimosi

(REF: A-JFHK)

MAIN PURPOSE OF THE JOB

To provide and promote financial accountability, efficiency and effectiveness of the hospital

 Responsibilities

• Have good control over receivables – Outpatient collection, Inpatient collection, Morgue collection and Shop collection
• Control on cash and credit business
• Bank the daily cash collected
• Credit sales follow up to done promptly
• Monitor all services are billed
• Monitor, prevent and control any revenue leakage in the system
• Audit all inpatient bills to ensure all services are billed correctly
• Make surprise audit to cash involving departments like Radiology, Lab, Pharmacy, Wards, Morgue, Shop, Stores
• Periodical audit on all revenue comes in and all expenses goes out
• Manage petty cash with due care
• Petty cash should not be taken from day to day collection
• Conduct regular stock takes and balance inventory.
• Pay vendors on time and prioritize the payment based on criticality
• All financial transactions must be recorded in the HIMS
• Generate necessary reports as and when requested by the management
• Guide and manage departments under you efficiently and effectively
• Wise financial planning must be done for effective and efficient management of the hospital
• Follow with credit business partners like Insurance and corporates for prompt payment
• Reconcile bill raised and payment received
• Make internal audit plan for all departments involve in financial transactions
• Monitor the general functions of the department on a daily basis to ensure that the process and protocols are being adhered by in the department related to billing and payment collections.
• Oversee the discharge process and take all necessary steps to minimize errors in billing during the discharge process
• Roaster Management – Ensure that all shift responsibilities of Billing assistants are met and proper management of leave’s and duties of staff is done at all the branches that you are responsible
• Escalate matters related to various departments to respective HOD’s for ensuring smooth and trouble free services to the patients and their attendants
• Maintain the report and follow for the individual outstanding post discharge. Present data for the same as and when required. Escalate and recommend cases for waivers/ resolution to the management for settling the cases
• Recommend cases pre or post discharge for waiver if some error is found in billing or related to any information flow from various related departments
• Initiate and recommend service recovery from staff for any careless error resulting into revenue loss post discussion and approval from the reporting head.
• Ensure that adequate desk resources and technical support is available to the billing office
• Initiate and recommend cases for recovery against credit bills related to staff
• Calculate waivers for staff cases as per the company policy and process HR approval notes
• Develop and Maintain a good relationship with the consultants and customers
• Coordinate with various consultants for all inpatients billing related services and be one point of contact for them for their queries related the patient’s bills and their shares.
• Ensure follow up and redressal of all possible internal and external customer grievances
• Improvise on processes and protocols for providing better service
• Prepare MIS reports and communicate the same to the management related to billing and collection.
• Ensure that adequate desk resources and technical support is available to the billing office
• Work out process and protocols across various departments for ensuring functioning as an integrated system
• Take active interest in the performance management and development of all team members. Appraise employee performance and facilitate team engagement activities
• Update staff regularly for any changes in the department related processes and protocols, take updates from staff for problems being faced by them
• Liaison with various corporate and government departments with regard to solving queries raised by them and coordinate cases for VIP patients
• Prepare and analyze the monthly financial information and MIS.
• Verifying, updating and timely generation of the MIS to help senior management take informed decisions.
• Assist the financial head in preparation of the annual budget and financial forecasting.
• Monitor all capital expenditures against the annual budget and work towards effective cost control while adhering to the departmental vision.
• Present budget comparisons against the actual on regular basis and highlight any deviation found to the reporting authority.
• Monitors cost and profit performance of all departments regularly and suggests corrective action wherever needed.
• Provide for timely payment to the vendors as per the purchase order.
• Carry out daily banking activities including L/C documentation.
• Conduct departmental audits on regular basis to ensure that all the processes and documentation is in place.
• Interface with the external and internal statutory auditors.
• Periodically review the state of various contracts and their renewal.
• Identify and implement initiatives for better cost management on a regular basis
• Supervise the assessment proceedings with income tax, VAT and service tax authorities.
• Any other official duty assigned by the hospital administrator

Qualifications

• At least Secondary School Education (KCSE)
• Fully qualified accountant CPA (K) / ACCA or its equivalent.

Specialized Training/Professional QualificationsBBA/Bcom (Finance/Accounting option) or its equivalentCPA Finalist

Other Competencies/Abilities/Skills Required

• Working knowledge of accounting systems,
• Analytical, technical and logical approach to problem solving
• Excellent interpersonal, oral and written communication skills
• Strong report writing and presentation skills
• Self-motivated and quick to take initiative
• Those with experience with hospitality industry will be an added advantage
• Must have worked in a similar position for at least three years

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Jumuia Hospital Huruma (REF: AA-JHH)

MAIN PURPOSE OF THE JOB

To provide and promote financial accountability, efficiency and effectiveness of the hospital by assisting the Accountant

Responsibilities

• In charge of Billing Department
• Prepare petty cash vouchers, processing, ledger posting and cash reconciliation.
• Prepare, payment vouchers, cheques for approval.
• Supervise clerical staff, billing, shop, ward secretary and morgue.
• Make daily banking of billing, morgue and shop receipts.
• Input data into the hospital HMIS
• Prepare monthly bank reconciliations
• Verify purchases cash/credit for the stores/kitchen/shop to ensure payments of the same will be in order.
• Ensure statutory returns are filed timely.
• Suppliers’ payments are made timely.
• Update MIS in conjunction with HRIO
• Any other responsibilities as assigned by the accountant / management

Qualifications

• At least Secondary School Education (KCSE). 

Specialised Training/Professional Qualifications

• BBA/Bcom (Finance/Accounting option) or its equivalent
• CPA Finalist

Other Competencies/Abilities/Skills Required

• Working knowledge of accounting systems,
• Analytical, technical and logical approach to problem solving
• Excellent interpersonal, oral and written communication skills
• Strong report writing and presentation skills
• Self-motivated and quick to take initiative

Relevant Job Experience

• Must have worked in a similar position for at least two years

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Jumuia Hospital, Huruma (REF: CNO-JHH)

Main Purpose Of The Job

The position holder is accountable and responsible for planning, directing and evaluating activities of the Nursing department and Operation Theater, including implementation of the department’s philosophy and goals, standards for nursing practice and the management and development of nursing personnel. He provides leadership and direction in all nursing matter. He shall lead the team with system building, and branding, to bring nursing to visibility, and be a key person in restructuring and reframing nursing care and practice. He work towards standardization of nursing care with Evidence Based implementation of Nursing and develop strategic plans for nursing, being a member in the Senior Leadership Team and the Strategic Planning Team of Jumuia Hospital.

 Responsibilities

• Planning, directing and evaluating activities of the nursing department, including implementation of the department’s mission, vision and values.
• Contribute for development and implementation of policy, protocol and standards for safe and quality patient care.
• Provide leadership, direction and support for organizational development projects/ transformational projects/ quality initiatives.
• Formulate, implement and evaluate a nursing performance management program.
• Spearhead the performance evaluation both ongoing and for succession planning within the nursing department.
• Encourage a collaborative model of patient care by providing opportunity for nursing personnel to plan with the medical staff and other disciplines for the total needs of patients.
• Ensure high level of patient satisfaction and work satisfaction of nurses.
• Maintain current knowledge of newer trends in nursing care delivery and incorporate this knowledge into daily operation of the department of nursing.
• Develop a continuous quality management plan for nursing.
• Improve patient care through testing evidence, generate new knowledge through research and research driven audits.
• Brand the organization and profession through publication and by representing in various conferences, professional forum and seminars.
• Guide the development of an efficient and effective nursing education and nursing research unit.
• Build an error prevention and ethical culture.
• Recruitment, Selection, Placement, Development and Retention of nursing staff.
• ADMINISTRATION:
• Is responsible for the direct patient care given in the hospital.
• Is responsible for the effective function of the Operation Theatre including  CSSD
• Provide written short and long-term plans designed to implement and facilitate achievement of department objectives.
• Coordinates with Medical, Non- Medical team for smooth functioning of the OT
• Coordinates with various departments such as CSSD, Biomedical, Purchase, Pharmacy, Laundry, Maintenance and Operations
• Develop, review, approve and enforce written departmental policies and procedures.
• Prepare a written plan of response for nurses in case of internal or external disaster and prepare for implementation in case of necessity.
• Develop and display a written table of organization depicting the positions of the nursing department, channels of communication and the relationship of the nursing department with other departments.
• Participate in the development of overall direction and policies for the hospital based on the health needs of the community.
• Participate in policy decisions that influence patient care services delivered in the hospital.
• Develop a nursing master staffing plan-using input from the unit level nursing personnel.
• Determine and communicate resources needed for the nursing department to carry out its functions and submit written reports as and when required.
• Estimate needs for facilities, supplies and equipment.
• Assist in the preparation and administration of the nursing department budget.
• Institute a system for evaluation and control of supply levels including a written reporting system.
• Collaborate with the administrative staff, other department personnel and representatives of allied groups in planning services for patients.
• Establish and maintain an effective system of records and reports.
• Maintain good working relationship and frequent liaison with other department managers.
• Communicate regularly with the hospital director and give input on all matters related to nursing.
• Formulate, implement and evaluate a nursing personnel management program.
• Supervise and develop head nurses and supervisors.
• Hold regular meetings with nursing department managers individually and collectively.
• Develop a mechanism for nursing staff to give input into nursing administration decisions.
• EDUCATION:
• Ensure that a comprehensive orientation program is conducted for all new nursing personnel.
• Guide the development of an efficient and effective nursing education unit.
• Oversee provision and implementation of educational programs for nurses.
• Participate in the assessment of learning needs and provide opportunities for staff development.
• Plan, coordinate and participate in nursing in-service training.
• Plan with educational institutions for the use of hospital facilities, which include student learning experience and clinical practice.
• Participate and promote interest in the activities of professional nursing as evidenced by
• Attendance at professional seminars and community activities.
• CLINICAL PRACTICE:
• Make daily rounds on the patient care areas.
• Encourage a collaborative model of patient care by providing opportunity for nursing personnel to plan with the medical staff and other disciplines for the total needs of patients.
• Oversee the development and timely revision of nursing procedures to enhance quality of care.
• Attend the Doctors rounds and follow the rounds order are carry out by the staff nurse
• Attend to patient complaints unresolved at lower levels.
• Keep abreast of new technological developments in nursing and health care.
• Evaluate clinical competency of nurses twice per according the established Performance Evaluation Process.
• Ensure the clinical competency of each nurse prior to assignment of independent patient care activities.
• Maintain current knowledge of international trends in nursing care delivery and incorporate this knowledge into daily operation of the department of nursing.
• Make every effort to make current nursing books and journals available to staff nurses and encourage research-based practice.
• Ensure the unit stock in place and maintaining for the same in the documents
• Nurse In charge has to play a vital role in all departments and give handover to the next shift nurses for continuity of care.
• Involving in Discharge process
• Setting up all the Unit as per the Scope of the department
• Document standardization and follow up
• Complies with hospital and legal requirements by fostering nursing practices that adhere to the hospitals and nursing division’s philosophy, goals, and standards of care; requiring adherence to nurse practice act and other governing regulations.
• QUALITY:
• Develop a quality management plan for nursing.
• Chair the Nursing Quality Management Committee.
• Utilize standards for measurement of quality of nursing care to be rendered.
• Provide support required for quality management and improvement activities.
• Oversee infection control activities for nursing, ensuring that adequate and appropriate.
• Infection control nurses are selected and trained.
• Capturing and analysis the Daily quality indicator
• Audit on Daily Nursing quality rounds in all the wards
• Monthly presentation on Nursing assurance

Qualifications

• Diploma in Kenya Registered Health Nursing
• Bsc. in Nursing or its equivalent
• Specialized Training/Professional Qualifications
• Degree in Nursing
• BLS and ALS
• Valid license from the Nursing Council of Kenya

Other Competencies/Abilities/Skills Required

• Knowledge in Medical services
• Administrative skills
• Leadership trait
• Self-motivated and quick to take initiative

Relevant Job Experience

• Must have worked in a similar position for at least 2 years with 3 years as a Senior Nurse.