Job Openings at Safaricom

DESCRIPTION

We are pleased to announce the vacancy for Tribe Lead: M-Pesa Next Financial Services within Financial Services. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Detailed Description

Reporting to HOD – Next Financial Services – M-PESA New Business Ventures, the role is a strategic business arm of M-PESA that will focus on developing digital financial services with the view of fostering a saving culture, empowering and improving the financial health of M-PESA customers while ensuring M-PESA remains the Strategic Partner of choice for financial services.

The role holder will be responsible for delivering word class customer centric credit and saving products and driving an accelerated growth agenda, from ideation to development to delivery of ongoing management of products, platforms and services. The role holder must quickly be viewed as a leader in the space; someone who can identify and deliver against future customer needs, someone who can work with and provide guidance to partners and act on guidance from them, someone who can layout a roadmap for the future.

 Job Responsibilities

• Champion Financial empowerment through developing relevant credit and savings products to M-PESA customers and businesses.
• Be a true strategist, develop hypotheses, conduct complex quantitative and qualitative analyses, execute consumer research, develop and own strategic recommendations for the direction of portfolio.
• Be a leader and drive the long-term and short-term agenda for credit and saving products and platforms.
• Work to ideate, design, guide development, implementation and management of new features and capabilities for Credit, savings and credit platforms.
• Work very closely with big data teams to develop the various credit scorecards and product credit strategies for the various use cases and customer segments.
• Work closely with Finance credit team on credit portfolio management for internal products.
• Engage in active discussion and debate about the right investment levels to drive revenues, how capabilities integrate and should be messaged, how service level targets and aspirations are being met and improved.
• Work in partnership with key strategic partners across all business pillars including Payments, Retail, Sector based (e.g. Health and Agriculture) etc. to drive strategic partnerships around different business areas.
• Embrace new-to-world technology and disruptive business models to ensure Safaricom remains Africa market leader in Digital Financial Services.
• To develop new Business Models around Financial services that will ensure that Safaricom keeps its strategic focus of financial inclusion.
• Work in partnership with Financial Services institutions including Banks, SACCOs, Insurance, Investments, MFIs, Pension Schemes, and Fund Managers
• Fiscal Market Disruption - Engage with relevant bodies towards participation in the new business regulatory environment.
• Key Project and Strategy execution/delivery in driving overall Financial Services objectives.
• To manage and cultivate strategic partnerships that are key to development and growth of Financial Services and ensure that they provide benefit to Financial Services products and services.
• Ensure the company has an effective framework for creating and maintaining strategic business partner relationships.
• Coordinate the management of ongoing relationships with existing partners and where relevant, leverage those relationships to greater collective impact
• Target, prospect, develop and strengthen partnerships with other organizations that enable to scale financial services business
• Responsible for initiating, negotiating terms, and maintaining the comprehensive partnerships and contractual agreement process
• Ensure partners are fulfilling their contractual obligations and that the company is providing the required support for them to do so.
• Collaborate with cross-functional teams to structure and execute business initiatives, lead analysis and develop and communicate final recommendations for growing partner relationships
• Conceptualize new strategic initiatives that could be built around or benefit from the other partnerships.
• Suggest and develop processes and services to improve operational efficiency between the partners
• Engage with key influencers and decision makers across different teams to accomplish the partnership goals.
• Be an expert in customer trends, stay informed of data-driven marketing news, emerging technologies and competitor offerings.
• Ensure continuous growth and development for members of the team, with the goal of ensuring that Safaricom is bringing the best and brightest talent and solutions to drive our business and add value to our customers

QUALIFICATIONS

• Bachelor’s degree in a business-related field from a recognized university
• A Master’s degree will be an added advantage
• 12+ years of experience, including 8+ years of experience in, banking, product management, handling partnerships, business development and strategy formulation in a digital environment
• The ability to translate analytics, research, client/consumer needs into actionable plans and deliverables.
• Track record of innovation and development of new products and services
• Ability to work with multiple stakeholders and create project teams to assist in execution and implementation of new products or services

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DESCRIPTION

We are pleased to announce the following vacancy for Product Manager – IOT within Enterprise Business Unit. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Detailed Description

The role report to the Tribe Lead the role holder is responsible for leading a cross functional agile squad to develop and take to market product propositions that are relevant to the Enterprise market in the areas of Digitizing Enterprise Customers processes. They will also be responsible for coordinating activities with all relevant stakeholders within and out of the tribe to ensure that product propositions created by the squad are commercially viable, are taken to market appropriately. They will work to collect customer insights and communicate the same to squad. They motivated the squad by providing clarity of scope and expected outcomes of their work linking the outcomes to the squad’s vision and implied tasks and to the tribe mission.

Roles and Responsibilities

• Develop and deliver the strategy and roadmap IoT category.
• Work closely with various stakeholders in the business to gain market insights
• Defines the product vision and coordinates with the Tribe Lead and other Product Owners.
• Create, priorities and maintain a product backlog in accordance to the tribe mission ensuring value maximization and alignment to the tribe mission.
• Contributes to the squad with relevant product knowledge in the development of tasks;
• Keep up with agile/scrum best practices and trends.
• Engages stakeholders and senior leaders regularly on all aspects of the product;
• Management of end to end product lifecycle using the agile approach, including products rationalization and performance review that leads to enhancements of existing product category and retirement/replacement of products that are neither profitable nor delivering retention and brand equity values for the business.
• Create and manage winning partnerships and relationships with key stakeholders including Technology and service vendors, commercial partners and internal support teams to create and deliver end-to-end innovation value chains for enterprise customers.
• Stays updated on relevant industry, technology and market trends and combine this with a needs analysis at prospective customers and market segments to identify winning propositions that deliver to the business unit objectives of revenue, retention and innovation KPIs.
• Coordinate with the marketing and commercial teams to Identify, develop, and evaluate Go to market strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors.
• Evaluate the financial aspects of product category, such as budgets, expenditures, research and development appropriations, and return-on investment and profit-loss projections. Coordinate with the commercial teams on development of pricing strategies, balancing firm objectives and customer satisfaction.
• Defines skills and capabilities required for proper operation of new squads together with Tribe Lead, Tech Co Lead and Chapter Leads;
• Uses tools like Mind mapping, story boards, sketch storm during the solution engagement
• Get and utilize customers input and insights in product requirements definition. Co create with customers
• Define the Product User Requirements / Market Requirements Document infusing User needs, Technology needs and business needs
• Leads the development of commercial models to drive overall revenue and customer lifetime value growth.
• Drives Course correction of solutions that do not meet the set long-term targets
• Defines the long term solution growth of the product in line with all cost related metrics that will be used as the heartbeat for measuring the success of the solution
• Leads in the collaboration of the product distribution value chain for the solution (channels, channel commissions, GTM)
• Successfully pivot products based on market needs and product performance

QUALIFICATIONS

• Bachelor’s Degree from a recognized university preferred but not limited to commercial disciplines 
• Knowledge of principles of IoT solutions.
• Experience in the sales, execution or solution designing of IoT solutions
• Experience or knowledge of IoT applications in various domains.
• Certification by a recognized professional body will be an added advantage
• Experience in the B2B business models and environments with certifications in this area.
• Excellent written and verbal communication skills coupled with good listening and critical reasoning skills.
• Excellent presentation skills to unpack technologies to meet customer requirements.
• Knowledge and experience with agile way of working.
• Demonstrate the understanding of IoT core principles on required devices for IoT solutions.
• Demonstrate an understanding of the IoT market trends.

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DESCRIPTION

We are pleased to announce the following vacancy for Product Manager – Cloud Computing within Enterprise Business Unit. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Detailed Description

The role report to the Tribe Lead the role holder is responsible for leading a cross functional agile squad to develop and take to market product propositions that are relevant to the Enterprise market in the areas of cloud computing, cyber security, IoT and digital capabilities. They will also be responsible for coordinating activities with all relevant stakeholders within and out of the tribe to ensure that product propositions created by the squad are commercially viable, are taken to market appropriately. They will work to collect customer insights and communicate the same to squad. They motivated the squad by providing clarity of scope and expected outcomes of the work linking the outcomes to the squad’s vision and implied tasks and to the tribe mission.

Roles and Responsibilities

• Develop and deliver the strategy and roadmap cloud computing category.
• Work closely with various stakeholders in the business to gain market insights
• Defines the product vision and coordinates with the Tribe Lead and other Product Owners.
• Create, priorities and maintain a product backlog in accordance to the tribe mission ensuring value maximization and alignment to the tribe mission.
• Contributes to the squad with relevant product knowledge in the development of tasks;
• Keep up with agile/scrum best practices and trends.
• Engages stakeholders and senior leaders regularly on all aspects of the product;
• Management of end to end product lifecycle using the agile approach, including products rationalization and performance review that leads to enhancements of existing product category and retirement/replacement of products that are neither profitable nor delivering retention and brand equity values for the business.
• Create and manage winning partnerships and relationships with key stakeholders including Technology and service vendors, commercial partners and internal support teams to create and deliver end-to-end innovation value chains for enterprise customers.
• Stays updated on relevant industry, technology and market trends and combine this with a needs analysis at prospective customers and market segments to identify winning propositions that deliver to the business unit objectives of revenue, retention and innovation KPIs.
• Coordinate with the marketing and commercial teams to Identify, develop, and evaluate Go to market strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors.
• Evaluate the financial aspects of product category, such as budgets, expenditures, research and development appropriations, and return-on investment and profit-loss projections. Coordinate with the commercial teams on development of pricing strategies, balancing firm objectives and customer satisfaction.
• Defines skills and capabilities required for proper operation of new squads together with Tribe Lead, Tech Co Lead and Chapter Leads;
• Uses tools like Mind mapping, story boards, sketch storm during the solution engagement
• Get and utilize customers input and insights in product requirements definition. Co create with customers
• Define the Product User Requirements / Market Requirements Document infusing User needs, Technology needs and business needs
• Leads the development of commercial models to drive overall revenue and customer lifetime value growth.
• Drives Course correction of solutions that do not meet the set long-term targets
• Defines the long term solution growth of the product in line with all cost related metrics that will be used as the heartbeat for measuring the success of the solution
• Leads in the collaboration of the product distribution value chain for the solution (channels, channel commissions, GTM)
• Successfully pivot products based on market needs and product performance.

QUALIFICATIONS

• Bachelor’s Degree from a recognized university preferred but not limited to commercial disciplines 
• Knowledge of principles of cloud computing
• Experience in the sales, execution or solution designing of cloud computing based projects.
•  Certification by a recognized professional body will be an added advantage
• Experience in the B2B business models and environments with certifications in this area.
•  Excellent written and verbal communication skills coupled with good listening and critical reasoning skills.
• Excellent presentation skills to unpack technologies to meet customer requirements.
• Professional certifications in AWS, Microsoft would be an added advantage
• Knowledge and experience with agile way of working.

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DESCRIPTION

We are pleased to announce the following vacancy for Product Manager – Cyber Security within Enterprise Business Unit. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Detailed Description

The role report to the Tribe Lead the role holder is responsible for leading a cross functional agile squad to develop and take to market product propositions that are relevant to the Enterprise market in the areas of security. They will also be responsible for coordinating activities with all relevant stakeholders within and out of the tribe to ensure that product propositions created by the squad are commercially viable, are taken to market appropriately. They will work to collect customer insights and communicate the same to squad. They motivated the squad by providing clarity of scope and expected outcomes of their work linking the outcomes to the squad’s vision and implied tasks and to the tribe mission.

Roles and Responsibilities

• Develop and manage bespoke solutions for the Enterprise customer.
• Develop and deliver the strategy and roadmap security category.
• Work closely with various stakeholders in the business to gain market insights
• Defines the product vision and coordinates with the Tribe Lead and other Product Owners.
• Create, priorities and maintain a product backlog in accordance to the tribe mission ensuring value maximization and alignment to the tribe mission.
• Contributes to the squad with relevant product knowledge in the development of tasks;
• Keep up with agile/scrum best practices and trends.
• Engages stakeholders and senior leaders regularly on all aspects of the product;
• Management of end to end product lifecycle using the agile approach, including products rationalization and performance review that leads to enhancements of existing product category and retirement/replacement of products that are neither profitable nor delivering retention and brand equity values for the business.
• Create and manage winning partnerships and relationships with key stakeholders including Technology and service vendors, commercial partners and internal support teams to create and deliver end-to-end innovation value chains for enterprise customers.
• Stays updated on relevant industry, technology and market trends and combine this with a needs analysis at prospective customers and market segments to identify winning propositions that deliver to the business unit objectives of revenue, retention and innovation KPIs.
• Coordinate with the marketing and commercial teams to Identify, develop, and evaluate Go to market strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors.
• Evaluate the financial aspects of product category, such as budgets, expenditures, research and development appropriations, and return-on investment and profit-loss projections. Coordinate with the commercial teams on development of pricing strategies, balancing firm objectives and customer satisfaction.
• Defines skills and capabilities required for proper operation of new squads together with Tribe Lead, Tech Co Lead and Chapter Leads;
• Uses tools like Mind mapping, story boards, sketch storm during the solution engagement
• Get and utilize customers input and insights in product requirements definition. Co-create with customers
• Define the Product User Requirements / Market Requirements Document infusing User needs, Technology needs and business needs
• Leads the development of commercial models to drive overall revenue and customer lifetime value growth.
• Drives Course correction of solutions that do not meet the set long-term targets
• Defines the long-term solution growth of the product in line with all cost related metrics that will be used as the heartbeat for measuring the success of the solution
• Leads in the collaboration of the product distribution value chain for the solution (channels, channel commissions, GTM)
• Successfully pivot products based on market needs and product performance.

QUALIFICATIONS

• Bachelor’s Degree from a recognized university preferred but not limited to commercial disciplines 
• Knowledge of principles of security solutions.
• Experience in the sales, execution or solution designing of security solutions
• Experience or knowledge of security applications in various domains.
• Certification by a recognized professional body will be an added advantage
• Experience in the B2B business models and environments with certifications in this area.
•  Excellent written and verbal communication skills coupled with good listening and critical reasoning skills.
• Excellent presentation skills to unpack technologies to meet customer requirements.
• Knowledge and experience with agile way of working

go to method of application »

DESCRIPTION

We are pleased to announce the following vacancy for Product Manager - Digital Capabilities within Enterprise Business Unit. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Detailed Description

The role report to the Tribe Lead the role holder is responsible for leading a cross functional agile squad to develop and take to market product propositions that are relevant to the Enterprise market in the areas of Digitizing Enterprise Customers processes. They will also be responsible for coordinating activities with all relevant stakeholders within and out of the tribe to ensure that product propositions created by the squad are commercially viable, are taken to market appropriately. They will work to collect customer insights and communicate the same to squad. They motivated the squad by providing clarity of scope and expected outcomes of their work linking the outcomes to the squad’s vision and implied tasks and to the tribe mission.

Roles and Responsibilities

• Develop and manage bespoke solutions for the Enterprise customer.
• Work closely with various stakeholders in the business to gain market insights and anticipate the requirement of the squad in capabilities and knowledge to serve the customer better.
• Defines the product vision and coordinates with the Tribe Lead and other Product Owners to combine various capabilities to bring to life customer process digitization.
• Create, priorities and maintain a product backlog in accordance to the tribe mission ensuring value maximization and alignment to the tribe mission.
• Contributes to the squad with relevant product knowledge in the development of tasks;
• Keep up with agile/scrum best practices and trends.
• Work closely with the customer to develop the criteria of done for each workload, checking with the customer as the development progresses.
• Engages stakeholders and senior leaders regularly on all aspects of the product;
• Management of end to end product lifecycle using the agile approach, including products rationalization and performance review that leads to enhancements of existing product category and retirement/replacement of products that are neither profitable nor delivering retention and brand equity values for the business.
• Create and manage winning partnerships and relationships with key stakeholders including Technology and service vendors, commercial partners and internal support teams to create and deliver end-to-end innovation value chains for enterprise customers.
• Stays updated on relevant industry, technology and market trends and combine this with a needs analysis at prospective customers and market segments to identify winning propositions that deliver to the business unit objectives of revenue, retention and innovation KPIs.
• Coordinate with the marketing and commercial teams to Identify, develop, and evaluate Go to market strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors.
• Evaluate the financial aspects of product category, such as budgets, expenditures, research and development appropriations, and return-on investment and profit-loss projections. Coordinate with the commercial teams on development of pricing strategies, balancing firm objectives and customer satisfaction.
• Defines skills and capabilities required for proper operation of new squads together with Tribe Lead, Tech Co Lead and Chapter Leads;
• Uses tools like Mind mapping, story boards, sketch storm during the solution engagement
• Get and utilize customers input and insights in product requirements definition. Co create with customers
• Define the Product User Requirements / Market Requirements Document infusing User needs, Technology needs and business needs
• Leads the development of commercial models to drive overall revenue and customer lifetime value growth.
• Drives Course correction of solutions that do not meet the set long-term targets
• Defines the long-term solution growth of the product in line with all cost related metrics that will be used as the heartbeat for measuring the success of the solution
• Leads in the collaboration of the product distribution value chain for the solution (channels, channel commissions, GTM)

QUALIFICATIONS

• Bachelor’s Degree from a recognized university preferred but not limited to commercial disciplines 
• Knowledge of principles of Devops.
• Experience in the sales, execution or solution designing of End to end customer value chain digitization
• Experience or knowledge of Digital Technologies applications in various domains.
• Certification by a recognized professional body will be an added advantage
• Experience in the B2B business models and environments with certifications in this area.
• Excellent written and verbal communication skills coupled with good listening and critical reasoning skills.
• Excellent presentation skills to unpack technologies to meet customer requirements.
• Knowledge and experience with agile way of working.