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  • Posted: Nov 1, 2021
    Deadline: Not specified
  • World Vision is an international Christian relief, development and advocacy organisation working in almost 100 countries world-wide to create lasting change in the lives of children, families and communities to overcome poverty and injustice.
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    Systems Administrator/Analyst


    The Systems Analyst III role supports one or more highly complex or critical business processes/systems and may require design or integration of technical solutions that may cross multiple functions of the business. They serve as a Project team member for projects large in scope and high complexity. Projects may be enterprise wide. Individuals in the Systems Analysis job family are responsible for planning, developing and implementing IT system solutions that improve business efficiency and productivity as well as support business strategies and goals. They identify and communicate business needs and translate business requirements into technical system requirements and functional specifications. Systems Analysts determine if internal or external solutions exist or whether new solutions are feasible. They map process flows and must determine if these solutions impact existing work processes and systems as well as ensure proper integration, testing, and system/user documentation. They are also responsible for providing input surrounding “buy vs. build” decisions for possible IT system solutions.

    Systems Analysts must have a working knowledge of the business area that they support and a strong understanding of the customer’s overall IT architecture is also required in order to understand the issues and implications of proposed system and hardware solutions.

    Systems Analysts must be innovative in identifying, proposing, prototyping, and overseeing the execution of IT system solutions. They require strong analytical, technical and communication technical skills. They must be able to build collaborative relationships and negotiate requirements across multiple groups.



    1. Participates in business short-term and long-term planning sessions to ensure understanding of business goals, direction and business requirements.
    2. Provides input from an IT systems perspective.
    3. Develops cost estimates for the planning of new systems/ enhancements for assigned systems.


    1. Serves as a liaison between business partners and the IT organization and vendors in coordination with project managers to provide technical solutions that address user needs.

    Technical Requirements/Technical Specifications:

    1. Translates business requirements into technical requirements.
    2. Makes recommendations for modifications or technical solution to increase effectiveness and efficiency.
    3. Formulates and defines system scope and objective based on user needs and understanding of business processes.
    4. Develops, writes, and communicates systems design, functional system specifications and functional architecture analysis.
    5. Ensures completeness of technical requirements and functional architecture analysis for the design and implementation of system business solutions.
    6. Identifies gaps or issues.

    System Improvements:

    1. May provide technical guidance on the business impact and opportunities.
    2. Understands and analyzes customer’s systems to understand strengths and weaknesses for the identification of opportunities for improvements.


    1. Reviews test plans and monitors testing process to ensure that business results are adequately tested with minimal risk.
    2. May develop user and/or system test cases and validates test results during testing.
    3. Analyzes testing results to ensure the solution meets the needs of the business.
    4. Facilitates issue resolution.


    1. Documents system modifications.
    2. Develops system manuals.
    3. Develops system training materials.
    4. Develops system enhancement communication.

    Problem Solving:

    1. Investigates problems and develops recommendations for resolution.
    2. Gathers data to support recommendations to address problems with appropriate contingency plans.
    3. Provides technical expertise to resolve issues.

    Customer Satisfaction:

    1. May work closely with developers and end users to ensure technical compatibility and user satisfaction.

    Business Case:

    1. Conducts feasibility studies and drafts proposals for evaluation by appropriate users and managers.
    2. May develop business cases.
    3. Provides input into expenditures based on the size, scope, and cost of hardware and software components.

    Research/Technical Evaluation:

    1. Keeps abreast of new and emerging technologies.
    2. May participate in the evaluation, selection and application of new and emerging tools and techniques.
    3. Analyzes technology trends to determine impact to the achievement of business goals.
    4. Identifies issues and makes recommendations based on impact of new /emerging technology or modifications to existing systems.

    Service Level Agreements:

    1. Provides input for the development of SLAs and/or selection of vendors.
    2. Evaluates performance against SLAs and recommends changes for improvement.
    3. Develops forecasts for services required from vendors.
    4. Evaluates vendor performance against SLAs.
    5. Ensures SLAs are achieved.


    1. Directs team members and fosters a team environment.
    2. Coaches less experienced team members.
    3. May provide performance feedback.


    1. Bachelor’s degree in Computer Science, Information Systems, Business, or other related field. Or equivalent work experience.
    2. Requires excellent analytical, technical, interpersonal and communication skills.
    3. Requires in-depth knowledge of business operations, systems requirements and IT processes.
    4. Typically requires 5-7 years of relevant technical and work experience.
    5. Willingness and ability to travel domestically and internationally, as necessary.
    6. Successful candidate should have experience and knowledge with Service Management Automation X (SMAX) and /or other IT Service Management platforms preferred.
    7. Experience managing Enterprise Application is required.
    8. Effective in written and verbal communication in English.

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    Total Rewards Analyst


    Leads and implements projects in the development and delivery of rewards programs ensuring alignment to the Total Rewards philosophy and principles. Provides analysis and solutions to business problems related to Total Rewards. Drives change based on findings and recommendations across partnership entities. Responsible for comprehensive compensation programs consulting and analytical support across the Partnership. Requires in-depth knowledge and experience consulting and applying new Total Rewards perspectives and approaches to drive a great employee experience and solve complex challenges. Serves as a trusted advisor for other compensation related programs, processes and issues. Implements HR initiatives and programs in a confidential capacity to formulate, determine, and resolve Total Rewards issues.


    1. Creates, designs, and leads implementation of base salary, Merit and salary review processes, and any ad hoc Compensation projects, including required analysis, budgeting, project plans, and communication with stakeholders at the Executive level as well as managers and supervisors across the Partnership.
    2. Works to make and keep all compensation programs legally compliant and fully documented in Partnership policies as well as manager and employee resources.
    3. Manages survey participation and analysis to build new and update existing salary structures aligned to the relevant talent markets and our policies. This may include working with Field Offices as well as Global Centre locations.
    4. Provides business case and cost benefit analysis modelling to support salary programs.
    5. Acts as a subject matter expert in the process of job design and development of Job Family Descriptors. Conducts job analysis, documentation and evaluation as needed. Advises P&C Business Partners and other managers with compensation-related issues. Collaborates with P&C Business Partners to educate managers.
    6. Works with HRIS and IT staff to ensure that systems meet the needs of the compensation functions for the organization such as easily accommodating changes to salary structures, pay for performance programs, etc.
    7. Works with Payroll and Legal to make sure policies cover local labour laws, the values of WV, and equitable pay across geographic regions while being effective, and processes work end to end.
    8. Support Benefits and Global Mobility team mates as well as others outside of the department with analysis and project management duties.
    9. Develops and delivers training and capacity building programs for P&C Practitioners.
    10. And performs other duties as assigned.


    1. 5-7 or more years of practical application of compensation principles or equivalent transferrable skills.
    2. Exceptional Excel and PowerPoint skills, related to organizing, mining and analysing data.
    3. Experience working in a global capacity.
    4. Bachelor’s degree in Mathematics, Data Analytics, Economics, Finance, Business, HR or the equivalent in experience.

    Preferred Skills, Knowledge and Experience:

    1. GRP or CCP strongly preferred.
    2. Point Factor Job Evaluation experience.
    3. Advanced Excel knowledge and experience.
    4. PowerBI
    5. Workday

    Work Environment/Travel:

    1. May require travel domestically and/or internationally up to 10% of the time.

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    Global Director Of Operations (VisionFund International)


    The Global Director of Operations (GDO) will support the Network in seeking 10x impact by 2030. The GDO will drive change management initiatives to build operational capacity in MFIs to deliver VisionFund’s Our Livelihoods Promise. In partnership with the regions, the role will improve field focus and operational performance. Responsibilities are split into three main categories:

    1. Strengthen Operational Excellence through building capacity in the MFIs by deploying global operational standards.
    2. Change management, driving realignment with World Vision Field Operations.
    3. Support business development in the management of products, services and channels .


    1. Strengthen Operational Excellence by building capacity in the MFIs by deploying global operational standards
    2. Ownership of Operations Policy and implementation/rollout across MFI network. Define and rollout of MFI operations policy with standardized operational processes and training programs.
    3. Provide technical support to Regional Operations Directors.
    4. Lead in operational rigor to accelerate MFI growth and development.
    5. Creating a culture of compliance and performance management.
    6. Change management. Drive Re-Alignment with WVI to build strategic organizational capabilities and optimise resources for greater impact across the Partnership
    7. Rollout of co-location of MFI head office and WV Field Office, where applicable. Evaluate risks, coordinating with relevant functions (Risk, Legal, P&C, IT, Finance).
    8. Coordinate and consult with key partners in Regions and Field Operations to develop a single point of accountability.
    9. Consolidation of WV & VF country teams.

    Team Management

    1. Learning & Development (1 FTE).
    2. Ensuring development of material & capacity building for the delivery of training.
    3. Enable L&D team for operations engagement and implementation.
    4. Products & Channels management (1 FTE).
    5. As a Christian Leader, instill and encourage a strong servant and service culture in leaders and their teams; role model Christian Leadership and WV’s Core Values.
    6. Support to COTO in coordination with regional teams, ensuring integration and implementation are linked into operations and coordination with WV at global and regional level as needed.


    1. 10+ years of senior management and executive leadership in Microfinance.
    2. Familiarity with international NGO field operations.
    3. Experience in matrix-based organization.
    4. Able to lead, manage and mentor a remote-based team.
    5. Good written and verbal communication skills.
    6. Board and governance experience.
    7. Master’s degree in business, finance, or development studies.
    8. Spanish or French language ability would be a plus.

    Preferred Skills, Knowledge and Experience:

    1. Project management certification.

    Work Environment/Travel:

    1. The position requires ability and willingness to travel up to 25 % of the time.

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    Technical Director (Health And Nutrition)


    This position leads a team of technical experts to ensure that Global Centre, Field, Regional, and Support Offices and external clients receive the best quality and timely technical services as a critical input for World Vision’s strategy realization. The Technical Director (TD) provides technical support, manages sector’s portfolio of projects and executes quality assurance and control of key deliverables. The TD ensures professional development for technical advisors for an optimal balance of team’s sector expertise, programming design and execution, grant acquisition and management, monitoring and evaluation, etc. The TD is a core member of the Technical Service Organization’s (TSO) Leadership Team and collaborates on the strategic thinking and execution of key initiatives for TSO to maintain operational excellence aligned with strategy and financial sustainability. The TD collaborates closely with other leaders in the partnership including Sector Leaders to ensure programming contributes to strategy realization.


    Strategy and Thought Leadership:

    1. Collaborates with TSO and other relevant leaders to shape TSO strategic direction, sustainability and relevance for increased impact.
    2. Actively engages with key internal and external stakeholders for TSO systems improvement and learning as part of the Leadership Team.
    3. Provides thought leadership on the Partnership’s direction on Sector for maximum contributions to strategy realization.
    4. Collaborates with Sector Leader in the development of strategic approaches for improving sector capability, programming, fostering innovation and learning.
    5. Works collaboratively with Technical Directors and other stakeholders from other sectors/themes to ensure programme integration for maximum child well-being impact.

    Direct Support and Portfolio Management:

    1. Leads and provides technical support to projects.
    2. Contributes to growth of TSO’s GAM portfolio.
    3. Support and oversight of TOR development and client relationship management.
    4. Ensures careful matching of staff to assignments (including transparency and balance with respect to member’s personal goals and workload).
    5. Contributes to the establishment and execution of quality assurance processes and benchmarks.
    6. Ensures the quality of products and services offered by the Senior Technical Advisors and Technical Advisors meet the highest professional and quality standards expected.
    7. Tracks portfolio performance metrics and measurements for optimal performance, continuous improvements and decision-making.
    8. Leads or engages in programme evaluations/after action reviews for learning and improvement.
    9. Trouble shoot projects challenges when needed to ensure remedial action and course correction (where necessary).
    10. Ensure key systems including Workfront, fees and expense processing and closure are adequately maintained by the team.

    Staff Capability:

    1. Provides thought leadership to ensure World Vision sector capabilities across the organization.
    2. Develops professional development and learning systems for Senior Technical Advisors and Technical Advisors to ensure relevant and cutting edge technical expertise.
    3. Collaborates to develop higher technical expertise in GAM.
    4. Strengthens capability of Senior Technical Advisors and Technical Advisors through continuous coaching, mentoring, and appropriate on-the-job and external learning opportunities.
    5. Leads and fosters up-to-date knowledge and awareness of evidence-based approaches in the sector globally for both development and humanitarian contexts.
    6. Fosters research and reflection for innovation, identifying approaches which show promise for the Sector.
    7. Plays a key role in the recruitment and onboarding or transitioning out of staff within their sector.
    8. Manages staff performance and addresses issues arising from Our Voice surveys including promoting team members’ well-being.

    External Engagement:

    1. Actively engages with key stakeholders for business development, generating fees for services and effective budget management.
    2. Maintains a thorough understanding of World Vision strategy and systems to ensure TSO’s value proposition is strategy aligned, relevant and compelling.
    3. Effectively engages with clients to ensure positive relationships and satisfaction with services.
    4. Engages in high-level meetings/conferences with external agencies and other relevant stakeholders to increase World Vision’s Income, Influence and Impact.
    5. Proactive engagement in networks relating to industry, sector trends and donor trends and the work of other NGOs and development players.

    Professional Development:

    1. Undertakes research into leading edge/innovative approaches related to their sector specialization or to help fill gaps in Team or TSO effectiveness.
    2. Strengthens personal management or leadership competencies for improved professional effectiveness.


    1. Master’s degree in the sector expertise area.
    2. In-depth knowledge of humanitarian, development, technical sector and advocacy related issues.
    3. Leaders in their field, 10-15 years (min) field and/or organizational level experience in the relevant sector/enabling area(s).
    4. Sound background in people and organizational management.
    5. Strong business and business development acumen.
    6. Strong experience in grants acquisition and management with a variety of actors, including: bilateral and multilateral donors, trusts, foundations, private sectors etc.
    7. Minimum 5 years of experience in a senior leadership position in the humanitarian industry.
    8. Minimum 10 years of experience in the provision of technical support in the humanitarian industry.

    Preferred Skills, Knowledge and Experience:

    1. Masters degree in Public Health, Nutrition or related field.
    2. Minimum 10 years experience in working in the field of public health and nutrition, including field level, program implementation experience.

    Work Environment/Travel:

    1. The position requires ability and willingness to travel domestically and internationally up to 30% of the time.
    2. The position requires strong and robust ability to work independently, often virtually and with minimum day-to-day supervision in delivery of set objectives.

    Method of Application

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