Job Vacancies at AAR Hospital

Duties and Responsibilities

• Undertaking clinical procedures in Accident & Emergency, Wards, Clinics and Outpatient Centers
• Initial patient management, Assessing, stabilizing and determine the disposition of patients with emergent conditions consistent with medical staff policy regarding emergency and consultative call services.
• Providing care to patients in the intensive care setting in conformance with unit policies.
• Making decisions regarding immediate management and further referral of patients
• Conducting ward rounds on daily basis
• Enhancing evidence-based practice
• Maintaining patient confidentiality and professional work ethic
• Carrying out on the job training & mentorship of Senior Registrars in the specialist recognition program and Medical Officers in the clinics and wards
• Facilitating continual medical education sessions
• Participating in major disaster management
• Participating in research, developing clinical protocols, and facilitating CME
• Championing continuous quality improvement in clinical practice and service delivery
• Advocating for patients and champion continual improvement
• Ensuring all standards are met including quality of care, turnaround times, effective communication amongst and quality customer service amongst others
• Participating in on-call
• Any other duties that may be assigned from time to time

 Qualifications

Education

• Bachelor of Medicine and Bachelor of Surgery
• Master of medicine in Paediatrics or other recognised board-certified equivalent qualifications
• Pediatric Advanced Life Support (APLS) certification.

Professional Qualification

• Specialist Recognition

Job Experience

• Minimum of 3 years
• Previous work experience in a busy Hospital.

Membership

• Valid registration and annual practice license
• Registered with Kenya Medical practitioners and Dentist Board.

Key Competencies – Skills/ Knowledge/ Aptitude

• Demonstrated Focus on Patient Care
• Excellent decision making and problem-solving skills.
• Excellent communication and interpersonal skills
• Ability to communicate accurately and appropriately with patients, healthcare professions, inclusive of visiting consultants and payers.
• Maintaining patient confidentiality and professional work ethic
• Sound diagnostic skills and judgment
• Organizational skills
• Self-confidence
• Results-oriented.
• Adaptability
• Honest and a high sense of integrity

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Duties and Responsibilities

• Fostering the growth of patient volumes, in line with the annual budgets, through a focused delivery of high-quality care and patient-sensitive service that meets or exceeds the expectations of patients.
• Care Management- Management of the quality of hospitalization by ensuring that all hospitalized members are visited and advised on whether their cases are payable or not by the providers with proper explanation. Ensuring that proper updates are given to management on a regular basis.
• Patient Care- Become well acquainted with the wellness packages offered to provide accurate and prompt response to enquiries and advise patients on what packages to take. Handle complaints, provide appropriate solutions to patients and escalate the feedback as required.
• Support the hospital’s medical tourism patient’s journey.
• Ensure that 3rd party payers receive timely support, inclusive but not limited to medical reports, supporting cashiers with responses to invoice queries and bill estimates etc.
• Data Analysis- Perform data analysis and prepare reports for service uptake. Continually review the wellness journey and feedback from patients, to offer suggestions to improve patient experience.
• Customer Awareness-Coordinate wellness drives for corporate clients to ensure services are delivered as per agreed contracts.
• Support the finance department with the clinical reconciliation process as well review of bills before dispatch to ensure closure of clinical gaps.
• Business Development-Assist in activities to promote packages and following up on leads for potential clients.
• Support patients through participation in hospital processes aiming at resolution of patient’s clinical concerns raised during their stay.

Qualifications & Experience​​​​​​​

• Bachelor of Science Degree in Nursing (B.Sc.) or Diploma in Nursing.
• Valid Kenyan nursing practice license.
• Knowledge of insurance regulatory requirements and concepts.
• Extensive knowledge of insurance policies.
• Knowledge of case management process and procedures.
• Knowledge of legal regulations and best practices in healthcare.
• Professional qualification ACII/COP is an added advantage.
• At least 5 years’ experience working in busy hospital or claims management with at least 1 year in supervisory role.
• Minimum 2 years’ experience in care coordination.

Key Competencies – Skills/ Knowledge/ Aptitude​​​​​​​

• Patient Centered
• Excellent communication and interpersonal skills,
• Strong leadership aptitude.
• Excellent verbal and written communication skills
• Awareness and sensitivity to diversity of culture, with excellent critical thinking and analytical skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Attention to detail and accuracy.
• Planning and organization skills
• Knowledge of relevant computer applications